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RingEX
About this business
Horrible Company With Dirty Business Practices Do not use this company.. They are the worse.. You will be on hold for hours trying to get things resolved.. If you are unhappy then they give you the run around.. I started service in 2017 and complained several times.. I then decided to cancel my contract and asked when i could cancel it, as im not happy and was told that my contract ended in feb 2019.. Which was odd cause i thought it cancelled in december 2018 and i asked several times but was told that it was feb 2019... Th... read more
No self-help system, multiple hiccaps and glitches at the settings/account level. There have been quite a few situations when the simplest tasks (like calling a local phone) have been impossible to complete without any indication that there was something wrong in the settings (set automatically) or anything else. No tips, no hints, nothing at all. Very frustrating. Their support team is good once you get through to them but logging in a ticket is a cumbersome, awkward and not user-friendly process. I still don't know how to ... read more
RingCentral is not the screenshare/conference call application that I would recomend Ring Central has underperformed in my opinion. I believe it consistently drops conversations and/or has conversations that cut in and out.
Great Customer Service/Poor Product We experienced dropped calls and an inability to access clients/be accessed by clients. Requests for support were heard but not resolved in alignment with our business needs.
Good Product Overall. Pricey For The Feature Set. Remarkably Bad Customer Service. Good call management product. One of the better options on the market. Videoconferencing is very good but is just a reskinned version of Zoom's product. The problem is that it only has a subset of the features available with Zoom directly. Overall, the cost vs. features makes RingCentral an expensive option compared to competitors. For instance, to get the same feature set for call routing/handling through another provider plus an account dire... read more
System has a lot of featurs but the sales process is misleading We were looking for a unified communication solution to replace our many PBX's that were scattered throughout our locations. After reviewing many vendors and sitting through countless demos we settled on RingCentral. On paper it looks very good and for the most part the service offering is just on par with what the competition offers. As 2019 comes around they won't have an edge anymore over their competition. As a platform they are growing too fast and seem mor... read more
Features don't justify the cost - Productivity Questionable. From a practitioner perspective, I believe it's a nice-to-have vs. a need to have. I still often find myself preferring to call from my cell-phone. The mobile app drains my battery and the desktop app takes away my much-needed RAM. The added benefits of texting and transcribing voicemails is also something my cell does. The suggested headsets are also not great.However, I do understand why management likes it for tracking usage.
Terrible all around...customer service, call quality, application...everything. Implementation, voice quality, customer service and overall terrible. They promised us the world, got us setup and then left us in the dark. We have ton of issues with dead air calls or calls being dropped and they always come back and say it's a carrier issue or something on our end. The months later they would say they changed something on their end to fix the issues. Yes...I said MONTHS later. Terrible.
RingCentral implementation Professional services implementation team not worth the additional cost. Their mistakes slowed the roll out of the service.
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.3 star rating with 3,302 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.