RiteRug Flooring & Carpet - East

PAM D. 

on Birdeye

7 years ago

We have been very pleased with the Care & Customer Service with the E. Broad Right Rug. They have always been very prompt & willing to work with any or all of our needs. Jack Stein is who we usually use but when I went into the store the other day & Jack was off, & the Manager did a great job taking care of me. We purchase quite often as we are buying for rental property. 

Karry A. 

on Birdeye

7 years ago

I am extremely happy with my new flooring from rite-rug. My installer, Kevin was very professional and he did a beautiful job laying the tile. I'm very happy!! I will asked for Kevin in the future! 

Patrick S. 

on Birdeye

7 years ago

Second time we've bought flooring from Jack Stein at RiteRug. Both times have had significant compliments from friends and family. Price, service, and quality always exceptional. Thanx! 

Rita H. 

on Birdeye

7 years ago

My husband said the installer was excellent and he will request him for all our installation needs! 

Caleigh K. 

on Birdeye

8 months ago

The work that was done is really good, customer service (Ernest) was amazing. However, i had a certain area of the house blocked off because that is where all our valuables were/where we were sleeping. Everything had been moved out of the working area into this room, so there was no reason to go into this room. Again, said room was blocked off. The techs laying the carpet moved the item(s) blocking the door(s), unlocked the LOCKED back door and decided to use the back door to bring in carpet and tools in and out instead of t... read more

lila r. 

on Birdeye

10 months ago

The company is horrible and doesn’t care about it customers. My daughter had a hamster cage that was sat on top a 3 ft long dresser that was easily picked up and moved for the carpet installation. Instead I was woke up to SCREAMING as they had completely broken and shattered the top of on of her cages thank god it wasn’t the one she was in because the hamster would’ve been dead. They completely shattered the cage never told me or anyone else and just threw the stuff back in there INCLUDING CARPET FIBER AND PIECES OF FLOORING... read more

David V. 

on Birdeye

a year ago

A few years back we used Rite Rug for carpeting our whole upstairs. We ended up having to repaint all the trim and walls because of the way they brushed and dinged them all up. Couldn't touch it up. Now, Rite Rug installed tile in our new home built by Ryan Homes. In the master shower they laid the tile on the walls over primed drywall. No membrane, no cement board. Nothing. Never again. Short cuts all over. 

john k. 

on Birdeye

2 years ago

Service after the sale is poor to say the least. Year and a half old lvp flooring separating. Rite rugs warranty policy is one year, after that they charge you $75 to look at the work and give an estimate. They also want you to sign a very long legal agreement absolving them from any liability what so ever with their work past and present. The following is the last paragraph: The undersigned, having read the foregoing does hereby forever waive, release and discharge Rite Rug Co. from any and all claims, demands, causes of ac... read more

Tonee P. 

on Birdeye

3 years ago

The first time they came out to our home there was no appointment scheduled, we had no idea they were coming but we already realized there was a language barrier when discussing it. Today was our scheduled installation they get here walk through and measure areas. The lady that was assisting them walks up to us and shows us a text basically the text was telling them to leave and not do the work I asked what is this about and she shrugs her shoulders as if she did not know. We contact Rite Rug and of course we’re upset this i... read more