RiteRug Flooring & Carpet - East

Chris B. 

on Birdeye

4 years ago

Horrible experience. Paid them for flooring and the crew made mistakes. Three months later trying to get them to fix and finish the job. Missed work and no one shows up.  

John The B. 

on Birdeye

5 years ago

5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out t... read more

John The B. 

on Birdeye

5 years ago

5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out t... read more

John The B. 

on Birdeye

5 years ago

5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out... read more

MARK W. 

on Birdeye

6 years ago

Installers did a nice job but installed the wrong color carpet 

MICHAEL M. 

on Birdeye

6 years ago

Long story short! The price I was quoted, signed off on and agreed upon by who I was told was the President of the company Larry was not honored! Sales associate Jim Gallione did not calculate the footage correctly and placed blame on the measurements I gave him on a diagram of the room I created. Not only was the footage off by 400+ sq. ft. the sales slip (that Larry signed off on) was incorrectly written. It was so far off so much so that NO ONE would take my payment. I requested communications (call or text) from Larry. I... read more

DENNY N. 

on Birdeye

6 years ago

Salesman was great, one was sections was supposed to be 6’3” for a closer and was cut to 5’7”, I have a 1/4-1/2 gap from the wall on each side of closet. 

HARDING K. 

on Birdeye

7 years ago

We still do not have the correct flooring and only half of the job has been finished. It has been 3 weeks. I have never dealt with a company before that required you to pay up front for work to be done. I have paid in full and have nothing to show for it. Customer Service is working on it but they say it may be a month or more before they can get the proper flooring installed. Throughout the whole sale and installation the manager and other sales people at the Broad Street store were very inefficient. Phone calls were never ... read more