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RiteRug Flooring & Carpet - East
- Flooring
- Columbus, OH
About this business
Location details
6574 E Broad St, Columbus, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out t... read more
5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out t... read more
5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out... read more
Business response:
Hello John, I have forwarded your review to our Corporate Customer Service Manager. Would you mind emailing your name and contact information to customercare@riterug.com, so they can look into these issues for you? Thank you for your patience.
Installers did a nice job but installed the wrong color carpet
Business response:
Thank you for providing your feedback and letting us know about this issue, Mark. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I know the store has put the order in to correct this color mistake. Again, we apologize for the inconvenience! Cheers, RiteRug Flooring
Long story short! The price I was quoted, signed off on and agreed upon by who I was told was the President of the company Larry was not honored! Sales associate Jim Gallione did not calculate the footage correctly and placed blame on the measurements I gave him on a diagram of the room I created. Not only was the footage off by 400+ sq. ft. the sales slip (that Larry signed off on) was incorrectly written. It was so far off so much so that NO ONE would take my payment. I requested communications (call or text) from Larry. I... read more
Salesman was great, one was sections was supposed to be 6’3” for a closer and was cut to 5’7”, I have a 1/4-1/2 gap from the wall on each side of closet.
We still do not have the correct flooring and only half of the job has been finished. It has been 3 weeks. I have never dealt with a company before that required you to pay up front for work to be done. I have paid in full and have nothing to show for it. Customer Service is working on it but they say it may be a month or more before they can get the proper flooring installed. Throughout the whole sale and installation the manager and other sales people at the Broad Street store were very inefficient. Phone calls were never ... read more
Business response:
Unfortunately it was discovered your flooring has a manufacturers defect. I can assure you our customer service team will expedite a resolution as quickly as possible. I have forwarded your message to our customer service manager and he will give you a call to discuss further today.
Frequently asked questions about RiteRug Flooring & Carpet - East
How is RiteRug Flooring & Carpet - East rated?
RiteRug Flooring & Carpet - East has a 4.6 star rating with 495 reviews.
When is RiteRug Flooring & Carpet - East open?
RiteRug Flooring & Carpet - East is open now. It will close at 6:00 p.m.