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RiteRug Flooring & Carpet - East
- Flooring
- Columbus, OH
About this business
Location details
6574 E Broad St, Columbus, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Service after the sale is poor to say the least. Year and a half old lvp flooring separating. Rite rugs warranty policy is one year, after that they charge you $75 to look at the work and give an estimate. They also want you to sign a very long legal agreement absolving them from any liability what so ever with their work past and present. The following is the last paragraph: The undersigned, having read the foregoing does hereby forever waive, release and discharge Rite Rug Co. from any and all claims, demands, causes of ac... read more
Business response:
Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, John K. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring customercare@riterug.com
The first time they came out to our home there was no appointment scheduled, we had no idea they were coming but we already realized there was a language barrier when discussing it. Today was our scheduled installation they get here walk through and measure areas. The lady that was assisting them walks up to us and shows us a text basically the text was telling them to leave and not do the work I asked what is this about and she shrugs her shoulders as if she did not know. We contact Rite Rug and of course we’re upset this i... read more
Business response:
Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Tonee Pleasant. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring customercare@riterug.com
Horrible experience. Paid them for flooring and the crew made mistakes. Three months later trying to get them to fix and finish the job. Missed work and no one shows up.
Business response:
Hello Chris, I apologize for the experience you have had. I assure you we are working to have these matters resolved in a manner that is convenient for you. Please feel free to reach out to customercare@riterug.com to discuss these issues further. Again i apologize and we appreciate your patience. Thank you
5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out t... read more
5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out t... read more
5 years ago I spent over $10k to have RightRug install carpet for my entire home. Within the first year I was already seeing ripples and lumps in the carpet where they had installed premium padding with my low-pile carpet (which any installer will tell you should not be done). I called them and told them, so they sent out a carpet stretcher who acted like he knew what he was doing, but didn’t even fix the ripples we had at the time and then guilted me into signing a form to say I appreciated his job, which later turned out... read more
Business response:
Hello John, I have forwarded your review to our Corporate Customer Service Manager. Would you mind emailing your name and contact information to customercare@riterug.com, so they can look into these issues for you? Thank you for your patience.
Installers did a nice job but installed the wrong color carpet
Business response:
Thank you for providing your feedback and letting us know about this issue, Mark. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I know the store has put the order in to correct this color mistake. Again, we apologize for the inconvenience! Cheers, RiteRug Flooring
Long story short! The price I was quoted, signed off on and agreed upon by who I was told was the President of the company Larry was not honored! Sales associate Jim Gallione did not calculate the footage correctly and placed blame on the measurements I gave him on a diagram of the room I created. Not only was the footage off by 400+ sq. ft. the sales slip (that Larry signed off on) was incorrectly written. It was so far off so much so that NO ONE would take my payment. I requested communications (call or text) from Larry. I... read more
Salesman was great, one was sections was supposed to be 6’3” for a closer and was cut to 5’7”, I have a 1/4-1/2 gap from the wall on each side of closet.
Frequently asked questions about RiteRug Flooring & Carpet - East
How is RiteRug Flooring & Carpet - East rated?
RiteRug Flooring & Carpet - East has a 4.7 star rating with 508 reviews.
When is RiteRug Flooring & Carpet - East open?
RiteRug Flooring & Carpet - East is closed now. It will open at 10:00 a.m.