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RiteRug Flooring & Carpet - New Albany
- Flooring
- Columbus, OH
About this business
Location details
5465 N Hamilton Rd, Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We love our selection but the workman ship was less than par. First off when they removed the pedestal sink in the bathroom they not only broke it but tore the wallpaper behind the sink. When we brought this to their attention they are not taking accountability for it. When we asked the salesman not to reinstall the barn door guides on the floor and he wrote this orders in big capital letters on the work order, they still put them down. So now we have to have them come back out and replace that area of the floor. Upon p... read more
Business response:
Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Lori Judis. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring & Carpet - New Albany customercare@riterug.com
The contractors you hired left before the job was done and after teaching out to RR numerous times no one has responded about the pathetic installation . Customer service is a lack hole I reach out and get nothing in return
Business response:
Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Cindy Schnitzer. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring & Carpet - New Albany customercare@riterug.com
Buyer beware or stay away! While I had a previous professional measurement for 860 Sq. ft., their laser measurement came in at over 1,200 square feet. Not able to verify the measurement further, I went with it. I was informed a large crew (The Orland Group) would be doing our job and they would call between 8-12. They called at 12:30 and arrived at 1 PM, both of them (2)! By 8:45 PM, the job was not done. Doors were still off the hinges, newly installed and painted door casings had been entirely knocked off. As they were pa... read more
Business response:
Hi Aza - I have forwarded your message to our Director of Customer Service. She will be contacting you today regarding your experience.
Frequently asked questions about RiteRug Flooring & Carpet - New Albany
How is RiteRug Flooring & Carpet - New Albany rated?
RiteRug Flooring & Carpet - New Albany has a 4.4 star rating with 264 reviews.
When is RiteRug Flooring & Carpet - New Albany open?
RiteRug Flooring & Carpet - New Albany is closed now. It will open at 10:00 a.m.