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Riverbend Apartments
- Apartments
- Indianapolis, IN
About this business
Location details
8850 River Bend Pkwy, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedIn the last few months we have had several maintenance issues that take forever to get resolved. First our AC went out, then our heat, now our electricity in our room is out, we didn’t have a screen door for months and when we finally got one they installed it wrong so it doesn’t shut, we call the office all the time and never get an answer let alone assistance with our issues. I’m honestly really disappointed in this place considering how different they display it compared how it really is. the gates have never worked, even... read more
Business response:
Thank you for taking the time to share your feedback, Braxton. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. Someone from our team will be reaching out to you.
They allow people to Use fraud to get an apartment here. I have called and emailed several times and nothing has been done about it
Business response:
Destiny, we want to assure you that there is a very rigorous process for approvals that include background checks and credit reports. We take our approvals very seriously and would encourage any applicant and prospect to ask questions to make sure they fully understand our process. We want to encourage you to reach out to us at riverbend@pep-cap.com or stop in to visit our office during business hours.
I received notice 7days before my move in date that the apartment wasn’t liveable. The only solution offered was a refund. The refund takes 15days to process but I need a new apartment in 5days.
Business response:
Savanah, Thank you for the review. Unfortunately the particular unit for which you originally applied, will not be ready in time for the move in date you specified. We do sincerely apologize for the confusion and we are so sorry we were not able to meet your specific needs.
This place does not care about their residents. My air conditioning went out on 6/18, and the first work order was put in on 6/21. Maintenance said they fixed the issue 7/19 and cancelled the word order with nothing fixed. They stated the thermostat was the issue but the thermostat works fine, it is the AC unit. The temp in the apt has gotten up to 87 degrees. These are UNSAFE living conditions. In between these times I’ve called the office to check up on the work order and I was told maintenance supervisor would reach out t... read more
Business response:
Linzy, we are so sorry for the lack of communication in regards to your request. This comes back to us and we apologize for the delay. We have opened a new work order for this request and a representative from our office will be in contact with you shortly to give an update. Again we apologize and please look out for a communication from us.
Don’t move here. Management is disrespectful and doesn’t care about the residents. Maintenance orders never filled. My AC has been out for 4 months, and they refuse to fix it. Threatened the BBB & attorney general & Rafael Sanchez a few months back and they came and took my disgusting filter out and said they would come back. Never came back. They expect me to pay a grand a month for no air conditioning in 90 degree heat. I have a cat that sits in this heat every day. They have no respect for their residents, just want your ... read more
Business response:
Hello, Lydia. Due to the nature of your concerns, we think it would be best if we spoke with you directly. Please stop by our office at your earliest convenience so we can discuss these claims. We look forward to speaking with you soon. -The Team at Riverbend Apartments
There is an inch of mold growing in my windows, paint is bubbling , not even safe to live here
Business response:
Alicia, thank you for bringing this to our attention. Please call us to discuss these concerns directly. We want to address them as quickly as possible. -The Team at Riverbend Apartments
Awful management. Dryer hasn’t worked basically the entire time I’ve lived here despite bringing it to their attention multiple times. AC has broken several times and takes 13+ days for it to be fixed, so I’m living in an apartment that’s 83-87 degrees with a pet (which the uncoordinated management overcharged me for, despite what was in the lease agreement, that I had to fight for). They tow cars without at least a 24 hour notice via email, which resulted in me being out of the country and having to pay to get my car back, ... read more
Business response:
Priya, we are disappointed to hear that you feel this way about our team and community. Our top priority is making sure that our residents feel comfortable and heard so we apologize if that is not the case. Please send us an email or make an appointment to come speak with us directly and we would be happy to meet with you to hear your concerns. Thank you and we hope to turn your experience around. -The Team at Riverbend Apartments
Do not move here. Trash everywhere, dirty hallways, tons of bugs in summer. Very slow at addressing work orders. The front office is mismanaged and unprofessional. They communicate poorly, which resulted in my car being towed, even though it's on file. Find somewhere else, it's not worth it.
Business response:
Kristin, we're concerned that you feel this way. We strive to maintain the upkeep of our community, and we sincerely apologize if we missed the mark on this for you. As a way to mitigate the parking issue, we implemented permit parking. We notified residents earlier this month that they would need to stop by the office to pick up their respective parking permits. We also posted signs on every entry door weeks before the beginning of towing as a reminder. We understand that change can be challenging but, please be sure to sto... read more
Unfortunately, this is a typical example of what is wrong with renting apartments in today's world. I submitted a work ticket (twice) to fix the community washing machine and it was closed as Work Completed with no action or information. After 2 months I called the management and asked what to do so they told me to call the Wash.com company that supplies the washers. I opened two tickets with them that were both closed with no action to fix the washer. The company did contact me and said, "... I won't count on that machi... read more
Frequently asked questions about Riverbend Apartments
How is Riverbend Apartments rated?
Riverbend Apartments has a 3.1 star rating with 925 reviews.
When is Riverbend Apartments open?
Riverbend Apartments is closed now. It will open tomorrow at 10:00 a.m.