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1046 Warrenton Rd, Vicksburg, MS, 39180, United States
Get directionsThis casino is small. The room smelled like smoke and door looked like it was kicked in.
Business response:
Thank you for your feedback. We apologize for the inconvenience you have faced during your stay.
Business response:
Thank you for your review! We're sorry that we did not meet your expectations.
The bed was comfortable but the room smelled, was very outdated, had missing fixtures, and was not very clean. It reminded me of a cheap Red Roof Inn or Motel 6 room where you try not to touch anything, don’t dare leave any bags or belongings on the floor, and make sure to wear sandals or slippers lest walking on the nasty carpet with bare feet. The casino itself was so smoky that we could only stand to stay for 30-40 minutes before it got to be too much (and we’re both ex-smokers). We will not stay here again and do not rec... read more
Business response:
Thank you for your feedback. We are sorry you didn't enjoy your stay.
Dining at “Smiley’s” was not what expected. Poor fast food type experience including ordering from menu on a wall behind where your standing to talk to the person talking your order in front of you. The only entrance to the hotel from the parking garage canopy was through a smoke filled area of the casino. Staff friendliness was average, not overly helpful with directions or amenities. Would try a different place the next time.
Business response:
We are sorry you didn't enjoy your stay. We appreciate your feedback and will address your concerns.
Business response:
We are sorry you didn't see the notice that we are an adults only property and children are not permitted so you weren't able to stay. Please contact us to discuss.
My room was the hottest room i was told it never got under 70 degrees in my room
Business response:
Thank you for your feedback.
I paid nearly $400 for 2 nights. I am not a gambler. I stayed in a Casino because I had always heard they were very nice, with luxury amenities, great food and restaurants, and excellent service. This place had no bar where I could sit and talk to guests; the restaurant was equal to Denny's ( I was served cheap wine in a 6 oz. plastic picnic cup) ROOM SERVICE DID NOT CLEAN MY ROOM OR REPLACE TOWELS, WATER, OR COFFEE PODS. I never saw any of the employees smile, and rarely did they speak unless spoken to...INCLUDING THE ONES ... read more
Business response:
Hi Glenn, I am sorry you didn't enjoy your stay with us. We do not offer room service until the 3rd night unless it is requested at the front desk per our T&C's. I will pass along your other comments to the appropriate departments.
Business response:
Thank you for your feedback.
The Restaurant is not what we expected. Order and pay at the entrance, get plastic ‚silver‘, wine in plastic cups, no free water but foot was ok. If I want fast food, I go there but not in the hotel restaurant. On Sunday we didn’t get breakfast, only brunch was possible.
Business response:
We are sorry you didn't enjoy your experience at the restaurant. They are currently working on upgrading it. I hope your hotel stay was good. We appreciate your business.
Riverwalk Casino Hotel has a 4 star rating with 5,122 reviews.
Riverwalk Casino Hotel is open now. It is open 24/7.