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Riverwalk Post Acute
- Nursing home
- Riverside, CA
About this business
Location details
4000 Harrison St, Riverside, CA, 92503, United States
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I went in for my ankle I checked myself out of there they said I had covid but that wasn't true. This facility is working with the state of California so beware of your insurance.
Business response:
Hi Mister W., Thank you for sharing your experience. We understand that navigating healthcare can sometimes be complex, and we appreciate the opportunity to address your concerns. Regarding COVID-19 testing and protocols, our facility adheres to the guidelines established by the state of California and public health authorities. These guidelines are in place to ensure the safety and well-being of all residents, patients, and staff. COVID-19 testing and reporting are conducted in accordance with state regulations to help mi... read more
Worst experience I have ever had. I tried call everyone for 3 days because my mother in law was not being give the proper treatment she needed after a total knee replacement surgery. Most nurses where very rude and not to mention the DON she was very rude and aggressive. She started to yell at me. My mother in law came in with some medication prescribed by her surgeon. Which one of them was no where to be found. This medication was an opioid coincidentally was the only one not to be found. Apparently she could not have it th... read more
Business response:
We appreciate you, Br Q., taking the time to share your experience with us. It is our goal to provide every resident with attentive and compassionate care, and we are sorry to hear that your mother-in-law's stay did not meet your expectations. Our facility follows strict guidelines for medication management, especially for controlled substances, to prioritize the safety and well-being of all residents. We understand that this can sometimes lead to unexpected challenges, and we regret any frustration this may have caused. ... read more
PLEASE DON'T LEAVE YOUR LOVED ONES HERE. We recently received the news my grandfather has two different types of cancer and for the last 2 weeks he was admitted to Parkview hospital(riverside). January 20,2023 he was released from the hospital and sent to this post-acute center. not even 10 minutes of being here my grandfather did not feel comfortable being left alone. When you first walked in it smells like a dirty hamster cage. He was placed in a room with two other patients, the rooms were FILTHY. The hallway had trash ... read more
Business response:
Hi Arlene. Thank you for sharing your concerns about your grandfather's experience. We are deeply sorry to hear that his stay did not meet your expectations, as the comfort, dignity, and care of our residents are our top priorities. The observations you've made about cleanliness and the environment are taken very seriously. We are committed to maintaining a safe and respectful space for all of our residents and visitors, and your feedback is essential as we continue to work towards this goal. We regret that your experien... read more
Horrible experience we encountered today. Came to visit our dad today and found him on the floor. The patients here are ignored by medical staff. We ask his cna if he hasn't checked on my dad and he was super aggressive & rude he got in my face . I don't know how this place allows people to work like this here so unprofessional I asked him for his name and he declined to give me his name he didn't even have a work badge on! I asked another employee for his name it's Jesse he a cna her super disrespectful and aggressive beha... read more
Horrible experience having my family member stay here for 30 days. RN changed sterile dressing without using sterile technique and when family questioned RN ignored family. Another RN (Sonya) placed betadine on resident's skin with iodine allergy and didn't wipe off when family requested. Dr Sahay didn't call family when he said he would, my family member is in ICU/stepdown bc doctor failed to monitor meds and labs. Majority of staff did not use proper PPE for contact precautions which put all residents at risk. Incompetent ... read more
The patients here are usually ignored by medical staff. it was hard for me to get an answer to my questions.. There was no coordination between medical staff (whom never were present and hard to hunt down) and regular staff. The few good caring people there are far out numbered by the uncaring. People at the top level of this joint are scarce and always "at a meeting" when you're trying to understand what's going on with your loved one. No one pays attention to the patient buzzer. you will lay in a soiled bed for hours upon... read more
My father was sent to this facility at the end of last year for PT that he never got. My father is a big guy (6'4" & 300 lbs.) and I was told that the PT was not comfortable walking him by himself, so he could only do it if there were 2 of them with him. My dad was there for approximately 3 months and they only got him up once. When he was sent there, he was able to transfer himself from the wheelchair to the car chair, but now he is bedbound. He is currently at another SNF with an IN-HOUSE PT team. His condition significant... read more
I probably want to go somewhere else the place is nice the workers are friendly, but it appears management doesn't have them doing the right things to keep people safe and healthy
I've been a patient here for over a year and came in for rehabilitation and physical therapy which really received none. Ive been receiving seizure medicine and ive never had a seizurein my life... Most of the staff abuse the elderly and are not attentive. Mayra an LVN comes in to work with tights not dressed appropriately for work. Being very rude to patients insulting and provoking mental patients here. Wait did I say mental patients? Yes more than 80% of the patients are not supposed to be here. I noticed we are always re... read more
Frequently asked questions about Riverwalk Post Acute
How is Riverwalk Post Acute rated?
Riverwalk Post Acute has a 3.4 star rating with 234 reviews.
When is Riverwalk Post Acute open?
Riverwalk Post Acute is open now. It is open 24/7.