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Rob Cole
- Mortgage Lenders
- Oklahoma City, OK
About this business
Location details
8309 S Pennsylvania Ave, Oklahoma City, OK, 73159, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication. 3 missed closing dates, despite numerous warning from us that things were not done & we might not close on time. Listen to what the customer tells you about loan and escrow, rather than just doing what you want to do. Disclosing closing costs required prior to 1 day before closing. Not adding last minute conditions 2 days prior to closing which had never been discussed. Have all staff on the same page as the loan passes thru it's various departments.
Communication with Rob’s team was not great. Closing got pushed, which would be fine if everything was on track. I feel that the push was due to lack of attentiveness and not requesting documents in a timely manner. Ex: Rob said proof of funds would be 2 weeks prior to closing. Wasn’t asked until 5 days before closing. Additionally, the new date for closing wasn’t communicated to me. My realtor called the day before original closing to find out it was going to be pushed to the following week.
After a really bad exp with another company, It was a breath of fresh air to finally work with a company that knew what they were doing.
Any time I have any questions or trouble with anything they told me to call and they always answer or at least got back to me in a hour or so and always answer or helped me with anything
Great company with great people that work for it.
Everybody was great
It was a very easy and smooth process with good communication any time updates came in.
Everyone was friendly and helpful, any questions I had were answered quick
This was my first time buying a home and Rob and his team helped me understand things better. The process was quick and easy.
Frequently asked questions about Rob Cole
How is Rob Cole rated?
Rob Cole has a 4.9 star rating with 304 reviews.
When is Rob Cole open?
Rob Cole is open now. It will close at 6:00 p.m.