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Roll Up
About this business
Location details
98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought our heat pump from WES, and now we learn they no longer service our area in Coupeville on Whidbey Island. Very disappointing.
Business response:
Hi Jackie, Thank you for your honesty and reaching out to us. Customer satisfaction and accommodation is one of our top priorities. Unfortunately, we no longer are able to service Whidbey Island due to team resources. We wish we could! We sincerely apologize for any inconveniences that you may have experienced. However, we do recommend Island Heating & Air Conditioning, as they are professional and do fantastic work. Once again, we are so sorry and we do appreciate your understanding. Sincerely, The Team at Washington Energ... read more
I felt that I was subject to a bait and switch at the Home Show this week. I supposedly won a Furnace maintenance service and when I was contacted by WES they stated that I had to pay an additional $170 to get my Heat Pump serviced - that they would service my aux furnace but the heat pump service would be $170. I told the person that I talked to initially a person named Joshua that I told their representative at the show that I had a heat pump with an aux Furnace and was not notified that I had to pay an additional cost t... read more
Business response:
Hi Gerald, Congratulations on winning the $199 free furnace tune up at the home show. We are sorry that there was confusion as to what this covers. The free furnace tune up is for a furnace only and not a furnace + an outdoor unit. Our pricing is per piece as many homeowners in the Puget Sound only have a furnace. Had you called in for a tune up on your furnace and heat pump or purchased on our website, the cost would have been $368 plus tax. You still have the option to enjoy a free tune up on either the furnace or... read more
A "plumber" came to fix a broken garbage disposal in my kitchen. that part went ok. While he was there, I asked him about my upstairs shower valve where the temperature varied wildly from day to day. He offered to take a look at it, and in doing so indicated that cold water was leaking into the hot water and he said he fixed it. When he asked me to take a look at it, he had re-assembled it backwards. He struggled with that for quite a while and finally got it back together correctly. Then he told me that the expansion tank o... read more
My experience started with a their "best most knowledgeable tech" according to them. When he arrived he chose to ignore us as we were trying to explain the symptom of the problem we were having. The symptoms we were having all pointed to a bad blower motor. The blower motor would cease up and the furnace would over heat and shut down but the tech diagnosed it as a bad exhaust motor. The tech explained that if the system does not exhaust properly that it will shut down. What the tech said is true but it had nothing to do with... read more
Business response:
Hi Joseph, thank you for taking the time to provide a through and detailed record of your recent experience with Washington Energy Services. Although we are disappointed that we did not offer you the exceptional service you deserve, we appreciate you sharing your concerns with us. Our service manager has addressed the incorrect diagnose with our service tech and has reminded all techs to listen to our customer's concerns first before diagnosing because of the helpful insight it can offer. Thank you for allowing our service m... read more
Normally service is pretty good, but the last time, it had to be rescheduled twice and the first visit didn't resolve the issue. There was also little flexibility in terms of having to have someone present. Otherwise, it was good.
Business response:
Hi Brandon, Thank you for sharing about your experience. Although we are disappointed to learn that you did not have a smooth scheduling process, we appreciate you letting us know so we can improve in that area. Also we let our service department manager know so it can be addressed with the team. Please give us a call at 800-398-4663 if you need anything further.
RecommendedGood service, HOWEVER, The repairman gave me a written quote for a 5 year service contract and told me it was good for only 30 days. upon calling to get more information, I found out that I was "lied" to and the so called bargain price was, in fact, the regular pricing. Makes me not want to recommend these people.
Their scheduling department scheduled the 9th and 10th of August for a two day complete install. I scheduled these two days to take work off so I could meet them and get the project completed. I was promised two full crews which I assumed was 4 men total. Day one a crew of two men showed up at 11:30 AM, unloaded the windows and install one only before leaving. Day two was a Friday and a crew of two men only showed up, demoed more and installed the three sliding doors and two windows. I attempted to get crews up on the ne... read more
We have been trying to get our ac fixed for effectively two summers now. Last summer we were mistakenly told our ac was no longer under warranty. This March when we decided we could not endure another summer without ac, WES came out and told us we are under warranty and that they could fix our ac. Now we are told that the part we need is on back order and won't arrive until late August and there is nothing they can do about it. Poor service all the way around.
I believe Washington Energy Services would benefit from better communication. A tankless Water Heater Installation which we initially thought would be five months from start to finish, is now going on eight months. Permits were not sent, advance communications of people showing up at our door was not followed up with. Some of the subcontractors were initially rude when they surprisingly showed up. Initial installation proposal, was determined to not be feasible when the actual installation was to take place. Bills and co... read more
Frequently asked questions about Roll Up
How is Roll Up rated?
Roll Up has a 4.6 star rating with 1,287 reviews.
When is Roll Up open?
Roll Up is closed now. It will open at 9:00 a.m.