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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I wanted to get my nissan maxima service so I could drive it on my vacation, but the earliest appointment was Thursday and I left on Monday. I rented a car and left the car on Monday. I wamted the oil changed, rotation and balancing, check my brakes, get inspection done. on Tuesday Ireceived a call from the service agent advising there are several major issues with the car and I now needed to spend an additional $800. I was in shock as I spent over $700 at this dealership in January for the same car. Upon my return a week la... read more
Business response:
To top it off with this miserable experience last Thursday the car was making a loud noise and was barely pulling. I called the dealership and they offered an appointment for Monday. On Friday the car just was not going at all. On Saturday I called and Lyn got it picked up. To my surprise I found out that the wheels were not tightened. What kind of careless act is this it coukd have been worse where I could have met in an accident. Then I also realised that they still did not change the label showing that they changed the oi... read more
Wow this place was a nightmare. I brought my car here about a month ago because it wasnt starting. They "fixed" for $200 it and I was on my way...for about two days. Then I was back again because guess what...it wasnt starting. This time they found some more stuff they thought was wrong. They also found it would be more expensive $630. After some conversation we settled on $250. Until I saw my credit card statement for $350. I just let it be to avoid having to dealing with them again. A few days after the second "fix" guess ... read more
After a three visit to the Nissan at Round Rock to buy a use 2008 Black Nissan Sentra - Sedan, Stouse called me to say that they could not sell me the car. I have bneen requesting the inspection reports and they refuse to share them with me. The salesman offered to repair some minor damages like a crack in the windshield and the third day they finally told me they could not fix anything in the car. They failed to honor all promises made the first day, just to make me go back. The salesman was rude and had no customer service... read more
Worst customer service I have ever experienced. I was looking at a used car I had to drive 60 miles to see it and I went down to see it and they told me I'd have to come back the next day to finish paperwork.. So I drive back the next day and the car had been sold and my salesman didn't bother informing me and I consulted the director about the situation and he was very rude about the whole situation.
Business response:
We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy the car of your choice and the service we provide. If there is anything we can do to ensure this, please let us know.
I have bought several cars over the years...new and used. This is by far the worst experience I have ever had. Never have I experienced such deceptive practices and unprofessional service! My horrifying experience started with a small issue involving a crack in the windshield they "fixed" with a resin injection prior to me purchasing the car. I was not made aware of the existence of the crack, as it would have affected my decision to purchase this vehicle. Within two days of purchasing the vehicle the crack reappeared, and I... read more
Bought a car on Jan 7, called on Mar 5 for license plates. The lady in front desk said they're ready for me to pick up. I saw the date on the paper is Jan 22. That meant my licence plates was there since then. Michael Colgan was my sale person, after he sold the car, he will not know who you are.
Went to this dealer after lengthy internet negotiations. The internet sales guy lied about the car having leather or not. They wanted me to pay $500 more for a feature I was assured was not on the car. When I got the car, the back seat divider was broken. I asked to have it fixed. They said it would be fixed the following Monday. I heard nothing from them. I finally had to call the store manager, who told me I got a good deal and shouldn't complain. Horrible, horrible dealership. Town North is better to deal with.
Well, I have no idea why people still decide to use Round Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger seat. Because I did not disconnect the battery, the passenger airbag light started flashing. I had to take it in to have a computer code reset. No compassion. Charged me $65 + tax for a 3 minute task and did not even offer to let me off with a warning. In this day and age, it appears that screwing customers to get their m... read more
Last fall, I walked through a large, open showroom without being approached, while a few employees stood outside, smoking. Poor customer service. I later experienced better customer service at the area competitors: Town North Nissan and Southpoint Nissan.
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.