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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst customer service I have ever experienced. I was looking at a used car I had to drive 60 miles to see it and I went down to see it and they told me I'd have to come back the next day to finish paperwork.. So I drive back the next day and the car had been sold and my salesman didn't bother informing me and I consulted the director about the situation and he was very rude about the whole situation.
Business response:
We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy the car of your choice and the service we provide. If there is anything we can do to ensure this, please let us know.
I have bought several cars over the years...new and used. This is by far the worst experience I have ever had. Never have I experienced such deceptive practices and unprofessional service! My horrifying experience started with a small issue involving a crack in the windshield they "fixed" with a resin injection prior to me purchasing the car. I was not made aware of the existence of the crack, as it would have affected my decision to purchase this vehicle. Within two days of purchasing the vehicle the crack reappeared, and I... read more
Bought a car on Jan 7, called on Mar 5 for license plates. The lady in front desk said they're ready for me to pick up. I saw the date on the paper is Jan 22. That meant my licence plates was there since then. Michael Colgan was my sale person, after he sold the car, he will not know who you are.
Went to this dealer after lengthy internet negotiations. The internet sales guy lied about the car having leather or not. They wanted me to pay $500 more for a feature I was assured was not on the car. When I got the car, the back seat divider was broken. I asked to have it fixed. They said it would be fixed the following Monday. I heard nothing from them. I finally had to call the store manager, who told me I got a good deal and shouldn't complain. Horrible, horrible dealership. Town North is better to deal with.
Well, I have no idea why people still decide to use Round Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger seat. Because I did not disconnect the battery, the passenger airbag light started flashing. I had to take it in to have a computer code reset. No compassion. Charged me $65 + tax for a 3 minute task and did not even offer to let me off with a warning. In this day and age, it appears that screwing customers to get their m... read more
Last fall, I walked through a large, open showroom without being approached, while a few employees stood outside, smoking. Poor customer service. I later experienced better customer service at the area competitors: Town North Nissan and Southpoint Nissan.
(1) On January 8, 2009 I left my 2002 Nissan Xterra at Maxwell Round Rock Nissan to have diagnostics performed because it was running rough. Clint, my contact in the service department, quoted me $105 for this diagnostic work. I agreed to this charge and signed a "PreWorkOrder" indicating I agreed to the $105. (2) Clint kept my vehicle for over a month trying to diagnose it. First he thought it was a bad mass flow valve, then bad spark plugs/wires and a bad distributor cap, then a bad super charger… I continued to speak with... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.