This profile has been claimed by the business owner or representative.
Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"stay away they will screw you" my car has 24k miles. the turn signal died. they want to charge me 250 to replace it because there design is so stupid they have to take the front end completely off. also i bought it new in 16 when they brought it out had a deep gouge on it that they tried to sneak by me. had to go back 4 times.till they fixed it correctly. they tried to half xxx it every time
Business response:
Hi Andrew, I agree that modern cars aren’t engineered to be easy to work on anymore. The complexity of the headlamp assembly requires a couple of layers of removal. Typically this type of repair with the mileage you have on your vehicle would have been covered under warranty, but due to the aftermarket parts that were used to fix your collision damage, Nissan is unable to extend coverage. I do apologize for the frustration, and I will be happy to offer a discount if you change your mind and would like for us to help you get ... read more
"Service Department Problems (worth the read)" I bought my 3rd vehicle, a 2016 Titan XD Pro4x Cummins Diesel, from Round Rock Nissan on 7/31/2016. We have had many issues with it.From day one the heated seats have never worked.We have had issues with exhaust fumes in the cab even when the air conditioner is on recirculate,the engine will randomly surge while at a stop, the transmission does a double shift or bucks.The brakes feel soft.The DEF system using lots of DEF fluid.We have had the truck serviced at Round Rock Nissan ... read more
"Damage in Service & Misuse of customers property " On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the oil change bays. I have tried to tell the techs that this is dangerous and that they need to stop. On one occasion taking my Titan into the service department after a winter road trip my vehicle was returned to me with Mud all down the passenger side of the truck. Additionally in the bed of the truck my spare fuel jug had been... read more
"Back off from a done, and signed deal " Horrible and dishonest people all over. We went on Saturday 5/5/18 to trade our 2014 pathfinder for a 2018 pathfinder. After many hours of negotiations we reach s deal on Saturday close to 7:00pm, like at 8pm on Saturday 5/5/18 they ask us to come back and finish the deal on Monday 5/7/18 because THEY have mess-up a vin umber in their system and they had to fix it but it was too late to do it on Saturday, to come back Monday and be done in a couple of minutes. For our surprise I calle... read more
"Selling unnecessary services" Hello, I just wanted to let you know that my wife took her vehicle to Maxwell Nissan off of I-35, where she bought it, for an oil change. She came home with a bill for $231 because they told her that it needed an air cleaner, a cabin air filter and the brake fluid needed to be flushed. I checked the owner's manual it did say that the cabin air filter and the engine air filter should be checked at 30000 miles (this vehicle has less than 30000 miles) however the brake fluid is only recommended to... read more
Purchased a new 2017 Frontier, found out at delivery(10 days later) that it had shards of broken glass all over the back seat. While doing a walk around inspection I rubbed my hands over the rear bench seat and sliced my finger open on glass shards. The sales manager did nothing but hand me a band-aid after I got cut by the glass. Apparently, their 5-star preparation process does not involve actually looking at the vehicle. After 3 separate visits to resolve the problem and a call to Nissan Consumer Affairs they kept the veh... read more
DO NOT purchase a pre owned vehicle from this dealership. We purchased a truck three months ago from Round Rock Nissan, and upon driving the vehicle off the lot the check engine light came on. We spoke with Thomas our salesman and learned that in effort to sell the truck to us that it had never been inspected before selling it. We were told that we would need to bring it back in so it can be fixed and the truck could be inspected and registered to us. We brought the vehicle in over the course of the next 3 months 2 more time... read more
Wow . . . and not in a good way. Utterly disappointed. After the sale service is nonexistent. Yesterday I finally received the cargo cover I paid for in September when I bought the car. Needless to say many calls and texts to them since were ignored. I had been out of commission for a couple of back surgeries for several months but finally went to the dealership in person a few weeks ago to speak with management. The sales manager was pretty much unconcerned. Although I had copies of my texts with the salesperson--the few th... read more
Business response:
Greetings Ms. Schrader, I appreciate you making me aware of your experience. I’m glad that we were able to get you that cargo cover that was part of your purchase, but I also want to make sure that you receive the rear bumper cover you were promised via text from the sales associate prior to his departure. You had it in a form of writing and that’s good enough for me. I apologize for the distress, I would like to make amends and earn your confidence back. Please reach me at 512-825-9582 or tming@roundrocknissan.com so we can... read more
I was looking for a new vehicle to purchase and was referred to GMC. I didn't realize I had walked into Nissan and was looking for a specific salesman. The man who approached me said this is "Jim". When I went into his office he said no my name is "Daniel". I turned around and saw the guy and another one laughing. I was very upset and the guys still laughing said I'm sorry I was just kidding. He was given choice words. Too bad I didn't catch the guys name. Never will I recommend Round Rock Nissan to anyone. Take your busines... read more
Business response:
Thank you for bringing this to my attention. I apologize for the greeting you received while visiting our store. We like for our customers to have fun, but not at the expense of professionalism. I would like to know more so I can address the issue, but I don’t have a sales associate named “Daniel.” Would you please contact me so I can learn more? I promise not to take too much of your time. Please reach my on my cell at 512-825-9582, or my email at tming@roundrocknissan.com Brandon Ming General Manager
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.