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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The transmission on my Altima went out while in Amarillo Texas. I took it to a local dealer and the replaced it at no cost under the warranty. After driving it back to Austin, I realized the car was still not right, so I took it to Round Rock Nissan. First they were trying to charge me for fighting the warring harness on the transmission and adding to transmission fluid. This was supposed to be covered under the warranty and was obviously Nissan's fault since they had just replaced the transition. After doing that work to th... read more
Business response:
Thank you for your feedback about your your service because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (512) 916-2682 so I can learn more? Ruben Fernandez Service Director
We have owned a Nissan vehicle of some type for 18 years, and have never taken it in for anything other than an oil change, new brakes, or basic service. We bought a brand new Nissan Armada (over $50K) vehicle from Round Rock Nissan. The care has repeatedly been in the shop since we purchased it. Every time it is returned, the problem is not fixed. It is an electrical issue in which the vehicle shakes, turns on/off randomly, and smells like an electrical fire. They cannot even get the car to turn on since the last time it ha... read more
Business response:
I sincerely apologize that you’re experiencing this problem with your Armada. I want to work with you to make things right, but unfortunately I cannot pull up your information in our system. Please contact me at 512-825-9582 or tming@roundrocknissan.com Brandon Ming – General Manager, Round Rock Nissan.
Bismal customer service from Mr Ricardo Cervantes, he was short tempered and unprofessional. I would not recommend this salesman to anyone (Stay away). He is a bad representation of this dealership.
Business response:
Thank you for your feedback about this your experience with the salesman because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Troy Schmit Pre-Owned Director 512-244-8500
Finance manager that sold me the extended warranty and tire protection was very misleading about what it covered, caveat emptor, I should have asked for everything coming out of his mouth in writing. Got overpriced extended warrant and no tire coverage I just spent $750 for new tires because 4 tires with 20,000 miles separated all at the same time..I have purchased 4 cars from this dealership and service has been very good. Wife was driving our latest purchase ( with all this wonderful added warrant coverage) and noticed som... read more
Business response:
Thank you for bringing this to my attention. I apologize that your experience here with us was anything but satisfactory. Please contact me at 512-244-8500. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Mike Gierut
My fiancee and my wasted a good 5 hours of their day this past Saturday with these people merely to trade in his vehicle and lease a used vehicle. Worst excuse for a sales person and finance department I've ever heard of at a dealership. First, two hours later after test driving, appraising his vehicle and waiting for the guy to finish up with his customers that were already waiting on him, they were adamant they needed ME as a co-signer. Nope, so another hour later, magically he could now be approved on his own, ran the num... read more
Business response:
Hello Erin, we apologize for what your fiance and your husband experienced. We would like to make things right, but unfortunately we cannot find the name of the person who worked with us in our system. Can you please contact Gil Garcia @ 512-244-8500 so we can try to make this right?
If I could give this service department 0 stars I would. I made an appointment on Monday, July 20th,2015 for Wednesday July 22nd at 8 o' clock on to have my truck's AC issue, I drop my truck around 745 am and they suppose to run a Diagnostics and tell me what is the issue, he told me it would take about 2 hours, the name of the ADVISOR is Paul. I drop the truck off and had them drive me to work and to wait for it thinking it would have had a diagnosis in a few hours. 6 hours later and multiple times on the phone, waiting on ... read more
I about a used Ford mustang from this Dealer and purchased extended warranty and at the time off purchase I was told that I can cancel the warranty if I want to I have been trying to do that since past 3 months I call the Dealer and leave voice mail the never call you at all I thought I was dealing with Professionals but they are not even close to being Professionals I WOULD SUGGEST not to buy a used car form this Dealer
When Don was selling me the car, he was good, well spoken person once I get my vehicle and found some issue with it, I tried reaching him, but neither he bother to respon my call nor a courtsey to give a call back. My friends advised me not to deal with Round Rock Nissan, but I took a call because this showroom is near to my place. I sincerely advise not to visit Round Rock Nissan, no matter if you have to travel few miles extra to get good service.
Very disappointed. I held back at least a week before writing this review to give them a chance to make things right, turns out these managers are not so eager to fix things with their customers. My husband and I wanted to add an automatic remote start and get our tires rotated on our pathfinder. I called a week ahead to schedule the services to get done, talked to the operator who schedule me for Friday at 10:30am, then she passed me to their service department to confirm prices for the labor etc. I spoke to a Nissan servic... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.