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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Went in to service new car. Appointment was at 9am & didn’t get my car back till. 1pm! Pre purchased a year of oil changes & never was asked if I wanted my tires rotated & charged for the tire rotation & yelled at for buying oil changes. Worst service in Round Rock.
Business response:
Hi Gloria, I apologize for your recent visit not meeting our customer service standard. I will be reaching out to you soon to learn more and offer to make up for the misunderstanding to regain your confidence in our services. If I can assist in the meantime, please reach out to me directly at 512-244-8500 or lcruz@roundrocknissan.com. Sincerely, Luis Cruz – Service Director.
I was just charged for an oil change that I was supposed to get for free.
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Was told repeatedly that it would take 2-3 days for the parts to arrive, but took 3 months. I tried to get occasionally updates since it was taking significantly longer, but couldnt get them to respond to me for weeks. It wasn't until I asked for the manager (which I never even got a hold of) that everything was magically there and I could take my car in. Then it was estimated no more than a week to fix my car, but it was 3 weeks. I'm not going back there for any service. I've used them for years with the maintenance package... read more
Business response:
Hi Madison, I am sorry to hear we didn’t perform to our standard during your recent visit. We value your longstanding relationship with Round Rock Nissan and would like to make it up to you. Please reach out to me at your earliest convenience at 512-244-8500 or lcruz@roundrocknissan.com for a complimentary offer and a chance to regain your confidence with our services. I look forward to working with you! Sincerely, Luis Cruz – Service Director.
They are only focused on how to make more money. Very poor customer service. Rep was rude.
Business response:
Hello, We’re unable to locate any recent visits by an Al or name beginning with Al. Thank you for bringing this to my attention. I apologize that your experience it the customer service rep was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Luis Cruz - Service Director, lcruz@roundrocknissan.com and 512-244-8500
Very disappointed with car service, work wasn't completed and was told to check back after it slowed down. What's the need to schedule an appointment if work can't be completed? Too many excuses for not getting job done. This is the second time this has happened, very frustrating 😤
Everyone was nice but my service was bad. I went in for an oil change. Waited 2 hours. They told me at checkout they were short handed, which was no big deal. I was willing to wait. When I pulled off from the dealership, I noticed that my car was driving funny and smoking. Had to turn around and go back to the dealership. They took a look at it and turns out, who ever changed my oil didn’t drain out the old oil, so more oil just got put on top. They had to redone my oil change and new filter
I went for a service, where I explicitly stated that battery change may be required as it was recommended a year ago by another Nissan show room. And I asked them to check and let me know. Service rep stated that I’ll be reached out when the inspection is done. After 1.5 hrs with out discussing with me, I noticed that my car was parked outside. Then I went to representative and asked if my battery condition is good and if terminals need to be swapped. He is busy with paper work and mentioned that I’ll be called in 5-10 minut... read more
After about a week of emails, I set up an appt at 10:30 on Friday 6/30/23 to meet with salesman Jason M. I was very clear on my wants- have the 2021 Nissan Frontier with Vin # ready for me to test drive, and assuming no issues, I'll buy and be on my way home by lunch. Backup plan would be to test drive the Nissan Kicks. Email reply from Jason that everything would be ready, see you Fri at 10:30. That morning, I arrived about 15 min early. First hint of experience to come was girl at front desk (who honestly just wanted to ge... read more
Had appointment time, didn't matter. Took two hours to replace one light bulb. Charged four dollars, paper work fee (rip off). Service rep. Good.
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.