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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Stay far away from the dealership. The bad reviews are true and believe them. We bought a used car and expect it to be mechanical sound and reliable turns out it's not after the said mechanics worked on it. They clearly sold a car that wasn't ready. The same day it doesn't work at all it wouldn't go into reverse. And the xxxx greedy xxx delarahip will not take this vehicle back. I am in contact with Nissan Corporation to explain the whole situation. These people are scammers and will rob you. I will be out there soon enough ... read more
Business response:
Hi Chelsea, we are currently working to resolve this concern with your family member who purchased and apologize for any stress you have experienced in part. The matter should find a resolution soon, and we are hopeful it will provide you with the relief you are looking for. Thank you for allowing us the opportunity to provide this information, and please contact me if I can be of any further assistance to you at 512-244-8500 or tming@roundrocknissan.com Brandon Ming General Manager
"I would not recommend Nissan to anyone I know. I will..." I would not recommend Nissan to anyone I know. I will never purchase another Nissan. I I took my car to the Round Rock location just to have an overall inspection done just to make sure everything was OK with my car. During that inspection I was told that there was a recall on my master cylinder. They would order it and let me know when it came in but my car was safe to drive. We are now almost two months from when I took my car in. My master cylinder went out while ... read more
Business response:
Hi Taylor, I apologize for any frustration you've experienced in the effort to have your vehicle repaired. We are experiencing delays on parts for certain models, but I would like the opportunity to learn more about your concern and offer assistance. Unfortunately, I'm unable to locate a way to contact you with what's provided, but please contact me at your earliest convenience at tming@roundrocknissan.com or 512-244-8500. I look forward to working with you! Brandon Ming General Manager
"Bad experience with oil change section charging too much..." Bad experience with oil change section charging too much and not accepting their own coupon and finally the manager came and deduct some amount. So disappointed
Business response:
Hi HNP! I was sorry to hear about any confusion with the coupon you presented during your recent visit. I would like the opportunity to learn more and work to resolve any concerns. However, I am unable to locate a record of your visit with the information you’ve provided to contact you. Please reach out to me at your earliest convenience at jmeise@roundrocknissan.com or 512-825-9582. I look forward to gaining your confidence! Sincerely, Jason Meise – Service Director
"BUYERS BEWARE! My significant other purchased a 2006..." BUYERS BEWARE! My significant other purchased a 2006 Nissan Xterra for $6000, Round Rock Nissan wouldn't budge on price due to them spending, what we were told was, $3,000 in maintenance. My significant other was told the engine had a misfire but was corrected and that there were four brand new tires on the vehicle, after closer examination, we found only one tire was replaced. He then received signed maintenance records showing everything checked out and everything w... read more
"BUYERS BEWARE! I purchased a 2006 Nissan Xterra for..." BUYERS BEWARE! I purchased a 2006 Nissan Xterra for $6000, they wouldn't budge on price due to them spending, what I was told was, "$3000" in maintenance. I was told the engine had a misfire and had been corrected. I was also told there were four brand new tires on the vehicle, after closer examination, only one had been replaced. I received signed maintenance records showing everything checked out and was all good to go. I told my salesman I would be using this vehicl... read more
"Bought a "Certified Pre-Owned" ashtray" My wife and I recently purchased a CPO - 2018 Pathfinder Platinum from Ricardo Cervantes on June 18th of this year. The vehicle is nice, was clean and in overall great shape. Once the smell added to cover the overwhelming smoke odor wore off the vehicle became unbearable. I had given the dealership an opportunity to correct this on Thursday June 27th. The vehicle was delivered back to me with a strong bleach odor that covered the smoke but that soon wore off too. I have paid to have t... read more
"stay away they will screw you" my car has 24k miles. the turn signal died. they want to charge me 250 to replace it because there design is so stupid they have to take the front end completely off. also i bought it new in 16 when they brought it out had a deep gouge on it that they tried to sneak by me. had to go back 4 times.till they fixed it correctly. they tried to half xxx it every time
Business response:
Hi Andrew, I agree that modern cars aren’t engineered to be easy to work on anymore. The complexity of the headlamp assembly requires a couple of layers of removal. Typically this type of repair with the mileage you have on your vehicle would have been covered under warranty, but due to the aftermarket parts that were used to fix your collision damage, Nissan is unable to extend coverage. I do apologize for the frustration, and I will be happy to offer a discount if you change your mind and would like for us to help you get ... read more
"Service Department Problems (worth the read)" I bought my 3rd vehicle, a 2016 Titan XD Pro4x Cummins Diesel, from Round Rock Nissan on 7/31/2016. We have had many issues with it.From day one the heated seats have never worked.We have had issues with exhaust fumes in the cab even when the air conditioner is on recirculate,the engine will randomly surge while at a stop, the transmission does a double shift or bucks.The brakes feel soft.The DEF system using lots of DEF fluid.We have had the truck serviced at Round Rock Nissan ... read more
"Damage in Service & Misuse of customers property " On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the oil change bays. I have tried to tell the techs that this is dangerous and that they need to stop. On one occasion taking my Titan into the service department after a winter road trip my vehicle was returned to me with Mud all down the passenger side of the truck. Additionally in the bed of the truck my spare fuel jug had been... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.