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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Noticed a clunking noise when I drove over bumps. Took car to dealership within 3 days of noticing sound. They charged me $3300 to replace parts & didn’t resolve the issue. I was also without my car for 10 days. Not satisfied with the service.
Business response:
Hello, thank you again for the opportunity to work with you on resolving this concern. We regret our initial efforts didn’t fully eliminate the chassis noise, but look forward to providing you with a solution you will be completely satisfied with. We value your business and look forward to making things right. Sincerely, Brandon Ming General Manager
Have replaced the battery and motor mounts and over $1200 worth of other problems on my Buick I just purchased 6.5 months ago. And absolutely worst customer service returning messages.
Business response:
I left you a voicemail and emailed you both my information to reach back out to me. I was unable to find any record of our having been contacted regarding your concerns, but please know your satisfaction is important to us. I hope you will reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com so I can offer my support and improve our standing with you. Sincerely, Brandon Ming – General Manager
Took car in for service with bad misfire. Error code p300 and p304. Signifying random misfire and cylinder 4 misfire. Mechanic replaced injector number 4, EFI and throttle body service. Shortly before car pick up was called informed of bad oxygen sensor, $400, that would cause check engine illumination. Refused. Picked up car, $1200 for service completed, runs fine, no check engine light. Drove less than 100 miles, misfire again. P301 this time indicating #1 cylinder misfire. Replaced 5 remaining injectors. No error codes, r... read more
Business response:
Hi Milton, I apologize for experiencing a concern with your vehicle after your visit with us, and would like to provide our support and make things right. We’ll be reaching out to you shortly to coordinate a convenient time for you, but if you see this post first, please reach out to us at 512-244-8500 or tming@roundrocknissan.com. I look forward to working with you and providing peace of mind in doing business with us. Sincerely, Brandon Ming General Manager
Service department has dropped off in customer’ service. Brian was rude and not very helpful. Made an appointment at 830 am and was told by Brian that my vehicle would not be looked at until Monday. I understand that the dealership maybe behind and understaffed but I don’t appreciate the rudeness and lack of help. I will definitely be looking for other places to have my vehicle serviced.
The worst place to have your car serviced. Always issues, attitudes, diagnose false claims then don't fixed the problems. Service department could care less about keeping your car to inconvenience you. General manager does not return calls when leaving voice messages. Wait more than 1/2 hour just to get connected to the service department. Have to ask the receptionist to go over to the service department just to get someone to answer your call. Service reps tells you to take your car somewhere else if you don't like Nissan s... read more
Business response:
Hi Mr. Williams, We recognize you as a loyal customer and apologize for the circumstances and time requirements to have your repair covered by your Service Contract Provider. We understood the inconvenience of having to wait for an agent to come and inspect your vehicle for claim approval, and regret the loaner vehicle we offered didn’t meet the requirements for your work. Please know we did our best to honor the relationship in trying to help you get the repair claim approval while trying to minimize any disruption to your ... read more
Dishonest sales and finance departments. Do not buy a car here if you already have financing. They will apply for another loan your name for greater amount than you wanted so that they can sneak on a 3500$ service warrenty/ contract without your consent or knowledge. I was lied to. Looked me right in the eyes and lied to me, without even a pause. They've done it before , I'm sure since they were so comfortable with it. Did not even apologize for their sneaky lying tactics when I had to return the very next morning to straigh... read more
Business response:
Hi Ms. Back, thank you for taking my call and for the time you spent working with me today to work through the concerns with your recent purchase. I appreciate the feedback you provided, and I’ll be sure to share it with our staff in effort to enhance services that benefits our guests. I also hope the information I shared with you was as helpful in providing some peace of mind with your experience and our care for your satisfaction. We truly appreciate your business, and If I can help you in the future please don’t hesitate ... read more
Before the sales everything was good but right after the sale the rep didn’t take care of the issue that she was supposed to correct at first. Car inspection was rushed just for the deal to closed. Now the car is being fixed by their services department ( great guys there ) . The salesperson didn’t follow on issue eventho she was aware of it since she was notified. Certainly wouldn’t recommend their sale depart to the point that my brother that was with me ended up doing to the CedarPark dealership to buy his car instead of ... read more
Business response:
Hi Aissatou, Thank you for your feedback and I apologize for the miscommunication on the delayed part. We should have not only provided that information but also fully coordinated a convenient time to complete that service for you. What you experienced is not to our standard, and this will be revisited with our team to prevent future occurrences. We value your business and hope the positive experience you’ve received with our Service team will provide us with a future opportunity to do business together. If I can ever be of ... read more
Take the car in for an oil change and recall notice. They wanted to charge an extra $1,600 for CV axle and battery terminal. These people are insane. I did the work myself for $150 in about 45min. They didn't even bother filling the fluids or notifying us when the vehicle was ready. Will not be going back to this stealership.
Not happy, was quoted a price and then $900 in add ons of window tent ( 300 ) and key insurance ( 600 ), that I was told was included, was added on to the bottom line. Can I say bait & switch?
Business response:
Hi John, I wasn’t able to locate a record of your visit to contact you with, but I would like the opportunity to learn more and work with you to clear up any misunderstanding. What you have described should not have happened as our pricing is the same online as it is in-store. Please reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com. I look forward to working with you! Sincerely, Brandon Ming General Manager
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.