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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Back off from a done, and signed deal " Horrible and dishonest people all over. We went on Saturday 5/5/18 to trade our 2014 pathfinder for a 2018 pathfinder. After many hours of negotiations we reach s deal on Saturday close to 7:00pm, like at 8pm on Saturday 5/5/18 they ask us to come back and finish the deal on Monday 5/7/18 because THEY have mess-up a vin umber in their system and they had to fix it but it was too late to do it on Saturday, to come back Monday and be done in a couple of minutes. For our surprise I calle... read more
"Selling unnecessary services" Hello, I just wanted to let you know that my wife took her vehicle to Maxwell Nissan off of I-35, where she bought it, for an oil change. She came home with a bill for $231 because they told her that it needed an air cleaner, a cabin air filter and the brake fluid needed to be flushed. I checked the owner's manual it did say that the cabin air filter and the engine air filter should be checked at 30000 miles (this vehicle has less than 30000 miles) however the brake fluid is only recommended to... read more
Purchased a new 2017 Frontier, found out at delivery(10 days later) that it had shards of broken glass all over the back seat. While doing a walk around inspection I rubbed my hands over the rear bench seat and sliced my finger open on glass shards. The sales manager did nothing but hand me a band-aid after I got cut by the glass. Apparently, their 5-star preparation process does not involve actually looking at the vehicle. After 3 separate visits to resolve the problem and a call to Nissan Consumer Affairs they kept the veh... read more
DO NOT purchase a pre owned vehicle from this dealership. We purchased a truck three months ago from Round Rock Nissan, and upon driving the vehicle off the lot the check engine light came on. We spoke with Thomas our salesman and learned that in effort to sell the truck to us that it had never been inspected before selling it. We were told that we would need to bring it back in so it can be fixed and the truck could be inspected and registered to us. We brought the vehicle in over the course of the next 3 months 2 more time... read more
Wow . . . and not in a good way. Utterly disappointed. After the sale service is nonexistent. Yesterday I finally received the cargo cover I paid for in September when I bought the car. Needless to say many calls and texts to them since were ignored. I had been out of commission for a couple of back surgeries for several months but finally went to the dealership in person a few weeks ago to speak with management. The sales manager was pretty much unconcerned. Although I had copies of my texts with the salesperson--the few th... read more
Business response:
Greetings Ms. Schrader, I appreciate you making me aware of your experience. I’m glad that we were able to get you that cargo cover that was part of your purchase, but I also want to make sure that you receive the rear bumper cover you were promised via text from the sales associate prior to his departure. You had it in a form of writing and that’s good enough for me. I apologize for the distress, I would like to make amends and earn your confidence back. Please reach me at 512-825-9582 or tming@roundrocknissan.com so we can... read more
I was looking for a new vehicle to purchase and was referred to GMC. I didn't realize I had walked into Nissan and was looking for a specific salesman. The man who approached me said this is "Jim". When I went into his office he said no my name is "Daniel". I turned around and saw the guy and another one laughing. I was very upset and the guys still laughing said I'm sorry I was just kidding. He was given choice words. Too bad I didn't catch the guys name. Never will I recommend Round Rock Nissan to anyone. Take your busines... read more
Business response:
Thank you for bringing this to my attention. I apologize for the greeting you received while visiting our store. We like for our customers to have fun, but not at the expense of professionalism. I would like to know more so I can address the issue, but I don’t have a sales associate named “Daniel.” Would you please contact me so I can learn more? I promise not to take too much of your time. Please reach my on my cell at 512-825-9582, or my email at tming@roundrocknissan.com Brandon Ming General Manager
The transmission on my Altima went out while in Amarillo Texas. I took it to a local dealer and the replaced it at no cost under the warranty. After driving it back to Austin, I realized the car was still not right, so I took it to Round Rock Nissan. First they were trying to charge me for fighting the warring harness on the transmission and adding to transmission fluid. This was supposed to be covered under the warranty and was obviously Nissan's fault since they had just replaced the transition. After doing that work to th... read more
Business response:
Thank you for your feedback about your your service because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (512) 916-2682 so I can learn more? Ruben Fernandez Service Director
We have owned a Nissan vehicle of some type for 18 years, and have never taken it in for anything other than an oil change, new brakes, or basic service. We bought a brand new Nissan Armada (over $50K) vehicle from Round Rock Nissan. The care has repeatedly been in the shop since we purchased it. Every time it is returned, the problem is not fixed. It is an electrical issue in which the vehicle shakes, turns on/off randomly, and smells like an electrical fire. They cannot even get the car to turn on since the last time it ha... read more
Business response:
I sincerely apologize that you’re experiencing this problem with your Armada. I want to work with you to make things right, but unfortunately I cannot pull up your information in our system. Please contact me at 512-825-9582 or tming@roundrocknissan.com Brandon Ming – General Manager, Round Rock Nissan.
Bismal customer service from Mr Ricardo Cervantes, he was short tempered and unprofessional. I would not recommend this salesman to anyone (Stay away). He is a bad representation of this dealership.
Business response:
Thank you for your feedback about this your experience with the salesman because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Troy Schmit Pre-Owned Director 512-244-8500
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.