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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Finance manager that sold me the extended warranty and tire protection was very misleading about what it covered, caveat emptor, I should have asked for everything coming out of his mouth in writing. Got overpriced extended warrant and no tire coverage I just spent $750 for new tires because 4 tires with 20,000 miles separated all at the same time..I have purchased 4 cars from this dealership and service has been very good. Wife was driving our latest purchase ( with all this wonderful added warrant coverage) and noticed som... read more
Business response:
Thank you for bringing this to my attention. I apologize that your experience here with us was anything but satisfactory. Please contact me at 512-244-8500. I would like an opportunity to fix this and to earn your business. I look forward to speaking with you. Mike Gierut
My fiancee and my wasted a good 5 hours of their day this past Saturday with these people merely to trade in his vehicle and lease a used vehicle. Worst excuse for a sales person and finance department I've ever heard of at a dealership. First, two hours later after test driving, appraising his vehicle and waiting for the guy to finish up with his customers that were already waiting on him, they were adamant they needed ME as a co-signer. Nope, so another hour later, magically he could now be approved on his own, ran the num... read more
Business response:
Hello Erin, we apologize for what your fiance and your husband experienced. We would like to make things right, but unfortunately we cannot find the name of the person who worked with us in our system. Can you please contact Gil Garcia @ 512-244-8500 so we can try to make this right?
If I could give this service department 0 stars I would. I made an appointment on Monday, July 20th,2015 for Wednesday July 22nd at 8 o' clock on to have my truck's AC issue, I drop my truck around 745 am and they suppose to run a Diagnostics and tell me what is the issue, he told me it would take about 2 hours, the name of the ADVISOR is Paul. I drop the truck off and had them drive me to work and to wait for it thinking it would have had a diagnosis in a few hours. 6 hours later and multiple times on the phone, waiting on ... read more
I about a used Ford mustang from this Dealer and purchased extended warranty and at the time off purchase I was told that I can cancel the warranty if I want to I have been trying to do that since past 3 months I call the Dealer and leave voice mail the never call you at all I thought I was dealing with Professionals but they are not even close to being Professionals I WOULD SUGGEST not to buy a used car form this Dealer
When Don was selling me the car, he was good, well spoken person once I get my vehicle and found some issue with it, I tried reaching him, but neither he bother to respon my call nor a courtsey to give a call back. My friends advised me not to deal with Round Rock Nissan, but I took a call because this showroom is near to my place. I sincerely advise not to visit Round Rock Nissan, no matter if you have to travel few miles extra to get good service.
Very disappointed. I held back at least a week before writing this review to give them a chance to make things right, turns out these managers are not so eager to fix things with their customers. My husband and I wanted to add an automatic remote start and get our tires rotated on our pathfinder. I called a week ahead to schedule the services to get done, talked to the operator who schedule me for Friday at 10:30am, then she passed me to their service department to confirm prices for the labor etc. I spoke to a Nissan servic... read more
I wanted to get my nissan maxima service so I could drive it on my vacation, but the earliest appointment was Thursday and I left on Monday. I rented a car and left the car on Monday. I wamted the oil changed, rotation and balancing, check my brakes, get inspection done. on Tuesday Ireceived a call from the service agent advising there are several major issues with the car and I now needed to spend an additional $800. I was in shock as I spent over $700 at this dealership in January for the same car. Upon my return a week la... read more
Business response:
To top it off with this miserable experience last Thursday the car was making a loud noise and was barely pulling. I called the dealership and they offered an appointment for Monday. On Friday the car just was not going at all. On Saturday I called and Lyn got it picked up. To my surprise I found out that the wheels were not tightened. What kind of careless act is this it coukd have been worse where I could have met in an accident. Then I also realised that they still did not change the label showing that they changed the oi... read more
Wow this place was a nightmare. I brought my car here about a month ago because it wasnt starting. They "fixed" for $200 it and I was on my way...for about two days. Then I was back again because guess what...it wasnt starting. This time they found some more stuff they thought was wrong. They also found it would be more expensive $630. After some conversation we settled on $250. Until I saw my credit card statement for $350. I just let it be to avoid having to dealing with them again. A few days after the second "fix" guess ... read more
After a three visit to the Nissan at Round Rock to buy a use 2008 Black Nissan Sentra - Sedan, Stouse called me to say that they could not sell me the car. I have bneen requesting the inspection reports and they refuse to share them with me. The salesman offered to repair some minor damages like a crack in the windshield and the third day they finally told me they could not fix anything in the car. They failed to honor all promises made the first day, just to make me go back. The salesman was rude and had no customer service... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.