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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I was interested in two used trucks they have, both had problems I could see in the pictures online but we’re not deal breakers. The sales person I talked to on the phone left out some very important details, I drove the hour and twenty minutes to the dealership. I got to the dealership and the first truck had all the issues I had seen plus many more including a Christmas tree of warning lights on the dash, windows that didn’t work and the truck wouldn’t even come out of gear so it could be test driven at first. After gettin... read more
Business response:
Hi Mr. Guthrie, I apologize for not providing you with information about the truck not having completed its scheduled mechanical work before you made the drive-in. Due to supply chain conditions, sometimes our inventory will be listed online before the vehicle has completed our reconditioning process. I regret this information wasn’t shared with you at the time your appointment was set, but please know this information will be reviewed with the team to make sure this standard is being followed. Thank you for bringing this to... read more
I received a flyer for Discount on An oil and filter change for $49.00. After it was completed, the bill came to $67.99. I checked the bill and the $49.00 was only for Labor. I then had to pay $30.51 for the oil and Filter. After adding $5.45 for Misc, they gave me $20 off. Resulting in the $67.99 charge . She then tore up the flyer, I gave her with the $49.00 oil and filter change. Ripped off at the Nissan Dealer!
Business response:
Greetings Mr. Bracht! Thank you for your feedback, and I apologize for any frustration you experienced as a result of your recent visit. After investigating your review, I feel there might have just been a misunderstanding that I’m confident we can work through. I have the promotion coupon you brought in along with a copy of your repair order showing where the discount was honored, similar to the campaigns you have participated in with us before. We want all of our customers to feel comfortable and treated fairly, but you be... read more
"Stay far away from the dealership. The bad reviews are..." Stay far away from the dealership. The bad reviews are true and believe them. We bought a used car and expect it to be mechanical sound and reliable turns out it's not after the said mechanics worked on it. They clearly sold a car that wasn't ready. The same day it doesn't work at all it wouldn't go into reverse. And the xxxx greedy xxx delarahip will not take this vehicle back. I am in contact with Nissan Corporation to explain the whole situation. These people are... read more
Business response:
Hi Chelsea, we are currently working to resolve this concern with your family member who purchased and apologize for any stress you have experienced in part. The matter should find a resolution soon, and we are hopeful it will provide you with the relief you are looking for. Thank you for allowing us the opportunity to provide this information, and please contact me if I can be of any further assistance to you at 512-244-8500 or tming@roundrocknissan.com Brandon Ming General Manager
Stay far away from the dealership. The bad reviews are true and believe them. We bought a used car and expect it to be mechanical sound and reliable turns out it's not after the said mechanics worked on it. They clearly sold a car that wasn't ready. The same day it doesn't work at all it wouldn't go into reverse. And the xxxx greedy xxx delarahip will not take this vehicle back. I am in contact with Nissan Corporation to explain the whole situation. These people are scammers and will rob you. I will be out there soon enough ... read more
Business response:
Hi Chelsea, we are currently working to resolve this concern with your family member who purchased and apologize for any stress you have experienced in part. The matter should find a resolution soon, and we are hopeful it will provide you with the relief you are looking for. Thank you for allowing us the opportunity to provide this information, and please contact me if I can be of any further assistance to you at 512-244-8500 or tming@roundrocknissan.com Brandon Ming General Manager
"I would not recommend Nissan to anyone I know. I will..." I would not recommend Nissan to anyone I know. I will never purchase another Nissan. I I took my car to the Round Rock location just to have an overall inspection done just to make sure everything was OK with my car. During that inspection I was told that there was a recall on my master cylinder. They would order it and let me know when it came in but my car was safe to drive. We are now almost two months from when I took my car in. My master cylinder went out while ... read more
Business response:
Hi Taylor, I apologize for any frustration you've experienced in the effort to have your vehicle repaired. We are experiencing delays on parts for certain models, but I would like the opportunity to learn more about your concern and offer assistance. Unfortunately, I'm unable to locate a way to contact you with what's provided, but please contact me at your earliest convenience at tming@roundrocknissan.com or 512-244-8500. I look forward to working with you! Brandon Ming General Manager
"Bad experience with oil change section charging too much..." Bad experience with oil change section charging too much and not accepting their own coupon and finally the manager came and deduct some amount. So disappointed
Business response:
Hi HNP! I was sorry to hear about any confusion with the coupon you presented during your recent visit. I would like the opportunity to learn more and work to resolve any concerns. However, I am unable to locate a record of your visit with the information you’ve provided to contact you. Please reach out to me at your earliest convenience at jmeise@roundrocknissan.com or 512-825-9582. I look forward to gaining your confidence! Sincerely, Jason Meise – Service Director
"BUYERS BEWARE! My significant other purchased a 2006..." BUYERS BEWARE! My significant other purchased a 2006 Nissan Xterra for $6000, Round Rock Nissan wouldn't budge on price due to them spending, what we were told was, $3,000 in maintenance. My significant other was told the engine had a misfire but was corrected and that there were four brand new tires on the vehicle, after closer examination, we found only one tire was replaced. He then received signed maintenance records showing everything checked out and everything w... read more
"BUYERS BEWARE! I purchased a 2006 Nissan Xterra for..." BUYERS BEWARE! I purchased a 2006 Nissan Xterra for $6000, they wouldn't budge on price due to them spending, what I was told was, "$3000" in maintenance. I was told the engine had a misfire and had been corrected. I was also told there were four brand new tires on the vehicle, after closer examination, only one had been replaced. I received signed maintenance records showing everything checked out and was all good to go. I told my salesman I would be using this vehicl... read more
"Bought a "Certified Pre-Owned" ashtray" My wife and I recently purchased a CPO - 2018 Pathfinder Platinum from Ricardo Cervantes on June 18th of this year. The vehicle is nice, was clean and in overall great shape. Once the smell added to cover the overwhelming smoke odor wore off the vehicle became unbearable. I had given the dealership an opportunity to correct this on Thursday June 27th. The vehicle was delivered back to me with a strong bleach odor that covered the smoke but that soon wore off too. I have paid to have t... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.