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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Roxy's has excellent food and the coziness is great. My husband and I shared the 10 oz filet and two sides. We were full and satisfied. The wait staff forgot our bread which Roxy is known for it's bacon cheese bread. We had to ask for it. We ordered ice tea and had to ask twice. The main waiter kept trying to get us to order from each category and didn't stop talking long enough to see if we had questions. I think if we had a different waiter we would have rated Roxy's higher.
Business response:
Thank you for your review. We're glad you enjoyed the food and cozy atmosphere at Roxy's. We apologize for the service lapses you experienced and appreciate your feedback.
We had a group Of 7. Two tables were pushed together and they were two different heights. A person was sat right where the tables met on both sides. Food wasn’t great and the service was terrible. The waitress would disappear for long periods. Very disappointing. We won’t be back. The Pointers
Business response:
We apologize for falling short with the table setup and service issues. Your experience matters to us.
french onion soup-way too salty. My husbands lobster was undercooked and stringy.He never ever compains at a restaurant but the manager came around to ask how everything was and my husband just said I dont think the lobster was cooked completely.The manager just said thank you for the input.Didnt offer to take it off the bill or to cook us another lobster tail.Nothing. The wedge salad was delicious. Also we sat at a little round table for two that was very wobbly.Hard to cut your food like that. And I -the wife immediately r... read more
The food was not good. The salad was drenched in vinaigrette so you could only eat the top. The escargot was under seasoned and the garlic was old, resulting it just tasting like snails in butter. The paella rice was soggy and the sauce was again very under seasoned and just tomato. The chicken pieces were rubbery erasers and there was nothing seasoning the “lobster tail”. The prawns were so overcooked they were stringy. The service was extremely attentive and friendly. This is the only reason for the overall two stars. Th... read more
Business response:
We are disappointed to hear about your dining experience and sincerely apologize that the food did not meet your expectations. Your detailed feedback about the food quality issues you encountered with the salad, escargot, paella, chicken, lobster tail, and prawns is extremely important to us and helps us understand where we fell short. We take all guest feedback seriously and will be reviewing these specific concerns with our kitchen team to address the seasoning and preparation issues you mentioned. We are grateful that you... read more
Had a reservation at 7:30 wasn’t sat till 8 wouldn’t be a problem but me and my GF dont gamble or drink! Got seated the waiter asked for drinks we ordered 2 Coca-Cola’s he brought us one soda back the crab cakes have changed since the last time I was there and the waiter argued and looked as if I was crazy, maybe I am?! He waited and cleared a whole table next to us when I had just asked for boxes so we could leave one would think he’d bring the bill too but we again had to wait for the bill! He felt bad for the service as h... read more
Business response:
We are happy to hear about your engagement! Sorry the service and timing didn't meet expectations. Visit https://www.caesarscom/help-and-support for assistance.
We had a 9:30 PM reservation for four on Valentine’s Day and never received our food. After waiting an hour and a half, we left at 11:00 PM having been served nothing but two small Caesar salads. No entrees ever arrived. We did have a few cocktails, but somehow still ended up paying $169 for essentially nothing. The service throughout the night was mediocre at best, with little communication or urgency despite how long we were waiting. For a restaurant that presents itself as a higher‑end steakhouse, this experience was comp... read more
For a 70$ steak I would think there should be sides that come with it. Will not be back
Business response:
We are concerned to hear about your disappointment with the value. Your feedback is important and helps us improve.
Classy atmosphere - prices excessive with no salad or veggies included in entree price. Disappointed Matordee only visited large tables not small tables. Not very friendly and accommodating.
Business response:
We are sorry to hear about the service concerns. We appreciate your feedback about our atmosphere and will address the staff attention issue.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 5,059 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.