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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Business response:
We appreciate you taking the time to provide your feedback, Cassey. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
service was good and all staff was professional. The food however was not good and the price is high. our Prime rib was tough and the lobster escargot half of it was complete mush and inedible.
Nice setting, great servers. Portions are good. Did not enjoy my filet nearly as much as I would have liked as it was tough and flavorless. Sides were good, my guests food was good. Not a bad place to eat, but don’t recommend the filet
Business response:
We value your opinion, Jason. We're glad you enjoyed the setting, servers, and sides. We're sorry the filet fell short — your feedback helps us improve.
Food was really not good at all. The Mac and cheese was dry, ynderseasoned and not enough cheese. The Ribeye was not rhe best ribeye evwr, it tasted very beefy and underseasoned in bites. The salads were good and the halibut was decent. Our server was great. We were celebrating a birthday but they never brought us our dessert which was also a bummer
Business response:
We sincerely apologize for falling short of your expectations during what should have been a special birthday celebration. We are truly sorry to hear that the Mac and cheese was dry and under seasoned, and that the Ribeye did not meet your expectations either. We understand how disappointing that must have been. We are glad to hear that the salads, halibut, and your server were highlights of your visit, but we recognize that the overall experience was not what it should have been. Most importantly, we deeply regret that your... read more
Waited a long time to be seated - no one at reception. Waiter was slow and inattentive. Steak was cold. Presentation awful - just blob of steak on cold plate. Didn’t get sides right. Very disappointed.
Business response:
Please accept our sincerest apologies for the poor experience you had with us. We are truly sorry to hear that you had to wait a long time to be seated due to no one being at the reception, and that the service from your waiter was slow and inattentive throughout your visit. We completely understand your disappointment, as this is clearly not the level of service you deserved. We are also very sorry to hear that your steak arrived cold and that the presentation did not meet expectations, with the steak being served on a cold... read more
We were celebrating our anniversary (39 years). We decided to go to Reno and enjoy a relaxing weekend and have a nice dinner at the Roxy. We arrived and were seated right away. Our waiter was very nice and placed our order. First I ordered a 14oz steak medium well and my wife ordered a 7oz steak medium well also. My steak was rare very rare and my wife’s steak was very dry. I let the waiter know and he verified that I had indeed ordered medium well. He then took the steak and had them cook the steak a little longer. Don’t kn... read more
Business response:
We are sincerely sorry to hear about your anniversary dinner experience at the Roxy. Celebrating 39 years together is such a special milestone, and we deeply regret that your evening did not meet the expectations you had for this important occasion. Your steaks should have been prepared correctly to your specifications of medium well, and we understand how disappointing it must have been to receive a rare steak initially and then still have it come back rare after sending it back to the kitchen. We also apologize that your w... read more
We loved the food & atmosphere but the service was bad. We were the 1st seated & the last served. Everyone around us was attended by the same waiter but we didn’t get the same attention the others did.
Business response:
We are honored to hear you loved our food and atmosphere! We sincerely apologize for the poor service experience.
Food, although good, is certainly not worth the prices charged. $73 For a steak with no sides and a $24 salad. Can’t blame Covid, Iran or anything else for the prices they charge. I live here in Reno and thought we’d eat here before a concert. Not again
Business response:
It's unfortunate to hear about your experience at Roxy. Your feedback is important to us.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 5,059 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.