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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
I ordered the braised short ribs. They consisted of grissle and fat. They were tough to cut. Very poorly done. For the price I expected better quality.
Business response:
Good morning Arthur, We do apologize for your disappointment and dissatisfaction with your dining experience at our Roxy Restaurant. We sincerely hope you expressed your unhappiness with your server and/or the manager. We truly strive for all our guests to receive a rewarding and pleasant experience dining with us. Happy Thanksgiving, THE ROW
00 I was going for a romantic setting. I felt like I was sitting in a hallway, which could have been a good spot if the fountain wasn't being remodeled. The singer/keyboardist in the lounge was not good and kind of killed the mood and made it hard to have a conversation with my lady. On the noise level question there is no way to answer that it was annoying. As a final note... This survey will do nothing to make your restaurant better. It is set up to only look at positives, not things you can do to improve your customer's e... read more
Business response:
Good afternoon Jeff S We do apologize that your romantic evening did not turn out as hoped. Inside the Roxy and to the left are two sections that away from the bar area or the guests passing by. We have shared your candor and input with our management team for their review and discussion. Please do not ever hesitate to request to be moved to a more quiet area. Regards, THE ROW
Shrimp appetizer was cold inside, salmon was undercooked, scallops were cold and not even seared on the outside.
Business response:
Good afternoon Brian, We do apologize that your dining experience and meal was disappointing. We hope you notified your server about the issues so he or the manager could have help rectify the issues to your satisfactory. I assure you that your comments and concerns are very important and we have shared your input with our food department team for their review. Regards, THE ROW
Of the 3 nights we dined in Reno, La STRADA was FAR superior to Roxy. The only saving grace was our waiter who has been there for 22 Years.
Business response:
Good afternoon Mark, We are pleased that you enjoyed your dining at our La Strada but we are sorry you experienced some issues at our Roxy's. May we inquire what may have been less that satisfactory? We are pleased that your server provided you with their best service. Regards, THE ROW
booked Roxy's for 10pm through Opentable when I got there at 945pm they said they were closed in was like then why was I allowed to book a time for 10pm through Opentable didn't even answer my question
Too noisy to have a conversation. The table was uneven and kept rocking back and forth. The waiter made me feel like we were unimportant. Manuel the busser was the best.
We were seated right below the one man band, however, his microphones were set to a high degree which was very uncomfortable especially when you want to come in from the noise and have a relaxing dinner. The salmon was oily, I would not order that again; I recommend a bread basket at the table as opposed to the girl going around with the basket.
Waiter was awful. 25 minutes to get drinks and order the meal. Sprinklers went off closing the restaurant but our appetizers came out following the sprinklers. Still charged for the food. Waiter did not explain that the restaurant was closing. Awful experience on our anniversary. Local and will not recommend this restaurant.
Business response:
Hello Tom and good afternoon, We sincerely hope you will accept our apologies for the delay in responding to your candor and input. We are very sorry for what occurred during your dining experience. We do hope that you spoke with the manager about being charged for your meal. Sincerely, THE ROW
My husband and I had a reservation for 5:45 and were promptly seated; impressed that the hostess had noted our special request for a secluded table. We were greeted by our attentive waiter, Clark and as if simultaneously, our dining experience ominously began to take shape. Beginning with a rather awkward basket-carrying "bread" girl repeatedly asking us if we were interested in having bread with our meal; continuing with two ill-prepared courses being returned to the kitchen one of which never returned due to a deployment o... read more
Business response:
Good morning Heidi, We sincerely apologize for the issues you encountered while dining at our Roxy's Restaurant. We are truly sorry your special evening came to such a conclusion. We realize you have choices when selecting your dining destinations and do hope you will give us another opportunity to restore your faith in our property and staff. We look forward to welcoming you back in the near future. Sincerely, THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,815 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.