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RTO National
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedFelicia with RTO NATIONAL is one of the most understanding pleasant and caring individuals that I have the pleasure to work with she shows a great deal of professionalism and really knows how to relate with her customers
Recommended
My review isn't meant to be negative, it's meant to be informative. The people at RTO are great and all of our conversations were warm. However, my loan/lease with RTO was meant to be a bridge loan. I specifically asked if I could pay off the loan early with no prepayment penalty. I was told that I could pay it off early with no prepayment penalty. Well I found out later thats not exactly true. It depends on how you define a "prepayment penalty". Here's the informative part: If you want to pay off whatever you're financing e... read more
Business response:
Good morning, Nick. Thank you for reaching out to us. We'd like to help clear up some of the misinformation in your review. We offer installment contracts (financing option) and lease purchase contracts (commonly referred to as rent-to-own). From your review, we have come to understand that you entered into a lease purchase agreement with RTO National, not a finance contract, meaning that there is no interest. The lease purchase contract outlines the cash price of the unit, the term of the contract, the final balance if the ... read more
I’ve been trying to get my money back for almost a month. They were so quick to take it out of my account, but can’t give it back. But keep giving me a runaround and don’t wanna put my money back in my account.
Business response:
Hi, Cristina. We understand your frustration, and we confirmed with our accounting department that a refund was sent via mail on April 17. Checks usually arrive in about two weeks, and we estimate that it should arrive in the next few days. If you do not receive your check in the next couple of days, please contact our team by calling (877) 577-2034, so we can issue a new check.
very disrespectful Customer service or as they like to be called Account Managers. Send you a text saying you need to make you payment and they had already cash the check 3 days before the text message when you call especially LaChandra she is rude and said she will take the $204.46 payment and post it to the account when I told her the amount of the check was $1,260.40 she hung up on me. I wound not be doing any recommending for this company and if there was negative start they would get the most you can give. My recommen... read more
Business response:
Hi, Janette. We apologize for the miscommunication and wanted to clear up any confusion. Many banks have bill pay set up for their customers' accounts, which clears the funds from your account as soon as they mail the check. Our system will show a payment is due on the account until a check is received. At the time of your call, we had not received the check in the mail, leaving your account showing a balance due. We'll be using this as an opportunity to help train our Customer Support Team, and we appreciate you bringing it... read more
Do not use rto national. Save your money by using a different company.
DO NOT USE THIS COMPANY!! The customer service is terrible. They are extremely rude and unprofessional. They make up random numbers to bill you, and harass you with texts, calls, and voice mails. And of course the 20% interest rate.
Business response:
Julia, every customer receives an RTO National contract that includes the details of their payments -- it lays out the cost of the building, the term of the payment plan, and the end cost of the building. We train our dealers on how to discuss the details of the contract so every customer understands how the Lease or Finance contract works. We have never made up a random number to charge a customer, and we send out billing reminders as a courtesy to keep customers on track to make payments on time. The interest rates on Fina... read more
I was in a hurry to get a shed built and didn't read the fine print about the financing, that part is on me. My shed was struck by lightning and burned to the ground in seconds. I've tried getting the fair market value of my shed and was told I couldn't have that info since it was lease to own, I have homeowners insurance that is covering thr costs. I've been talked to as if I'm an ignorant child, and made to feel as if my frustration is unwarranted. We finally came to a payoff agreement and suddenly nobody can find my payme... read more
Business response:
Thank you for contacting RTO National. In order for us to address your concerns and answer your questions thoroughly, please call us at (877) 577-2034 so we can review them with you in detail. We are looking forward to speaking with you soon.
Do not use these crooks. Lots of hidden fees and fine print, and the dealer and manufacturer made false promises that RTO says never were on the table. We feel completely betrayed and will slam this scam daily. We bought a building that had a cash price of 5100 but if we go term it will be 11000, that's ridiculous. We were told we had 6 months of no interest to pay it off and now RTO says they don't offer that but it shows on their Facebook page that they do.
Business response:
Randy, we offer special promotions to our dealers throughout the year and the one currently posted on our social media accounts is for carport/steel structure Finance purchases only. We’re very transparent about the terms of our contracts and work with our dealer partners to make sure they are explaining the contract terms to their customers in detail before they sign. As a note, you can pay off your contract at any time with no penalties. RTO National applies a discount to your Lease Agreement based on the term of your Leas... read more
Frequently asked questions about RTO National
How is RTO National rated?
RTO National has a 4.1 star rating with 1,333 reviews.
When is RTO National open?
RTO National is closed now. It will open on Monday at 9:00 a.m.