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RTO National
About this business
RTO National is committed to the success of our dealers, customers, and communities. Using state-of-the-art technology, data, analytics, and support, we provide a suite of products and services that allow our dealers to meet the needs of customers faster and simpler. We are the industry-leading provider of Lease Purchase and Finance contracts for sheds, steel structures, and backyard products. Operating across the continental U.S., we partner with independent dealers to provide the best payment solutions for their customers.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My review isn't meant to be negative, it's meant to be informative. The people at RTO are great and all of our conversations were warm. However, my loan/lease with RTO was meant to be a bridge loan. I specifically asked if I could pay off the loan early with no prepayment penalty. I was told that I could pay it off early with no prepayment penalty. Well I found out later thats not exactly true. It depends on how you define a "prepayment penalty". Here's the informative part: If you want to pay off whatever you're financing e... read more
I’ve been trying to get my money back for almost a month. They were so quick to take it out of my account, but can’t give it back. But keep giving me a runaround and don’t wanna put my money back in my account.
very disrespectful Customer service or as they like to be called Account Managers. Send you a text saying you need to make you payment and they had already cash the check 3 days before the text message when you call especially LaChandra she is rude and said she will take the $204.46 payment and post it to the account when I told her the amount of the check was $1,260.40 she hung up on me. I wound not be doing any recommending for this company and if there was negative start they would get the most you can give. My recommen... read more
Do not use rto national. Save your money by using a different company.
DO NOT USE THIS COMPANY!! The customer service is terrible. They are extremely rude and unprofessional. They make up random numbers to bill you, and harass you with texts, calls, and voice mails. And of course the 20% interest rate.
I was in a hurry to get a shed built and didn't read the fine print about the financing, that part is on me. My shed was struck by lightning and burned to the ground in seconds. I've tried getting the fair market value of my shed and was told I couldn't have that info since it was lease to own, I have homeowners insurance that is covering thr costs. I've been talked to as if I'm an ignorant child, and made to feel as if my frustration is unwarranted. We finally came to a payoff agreement and suddenly nobody can find my payme... read more
Do not use these crooks. Lots of hidden fees and fine print, and the dealer and manufacturer made false promises that RTO says never were on the table. We feel completely betrayed and will slam this scam daily. We bought a building that had a cash price of 5100 but if we go term it will be 11000, that's ridiculous. We were told we had 6 months of no interest to pay it off and now RTO says they don't offer that but it shows on their Facebook page that they do.
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Frequently asked questions about RTO National
How is RTO National rated?
RTO National has a 4 star rating with 1,216 reviews.
When is RTO National open?
RTO National is closed now. It will open tomorrow at 9:00 a.m.