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RTO National
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Business response:
Hi, Helper. Your feedback is highly appreciated. Thank you so much for the review!
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Poor customer service. A total rip off. My shed is more then paid off from what it costed. Now they want to send me to collections. Do not use RTO. You will over pay
Business response:
Mr. Cordell, we appreciate you reaching out to us. We're always transparent about the final cost of your building and the monthly payments you'll need to make for the duration of your Lease Purchase or Finance contract. We even have no penalties for early terminations if you decide to pay off your shed early. It sounds like there may be some confusion about your contract, but we'd be happy to clear up any questions you may have. Please reach out to our Customer Support Team at 877-577-2034 at your earliest convenience.
RecommendedA total rip off. My shed is more then paid off from what it costed. Now they want to send me to collections because I fell on some hard times.Ive always paid but was late. Do not use RTO. You will over pay and constantly be harassed if you get behind.Asked for an early payoff price and it was the same price.
A complete rip off.. Husband bought a shed and has paid over 20 months. After his death called to get a pay off and was more than the original purchase price. It was like no payments he made over the 20 months counted.
Business response:
Ernie, we'd like to offer our deepest condolences for your loss. In regards to your concerns, our lease purchase and finance options offer affordable monthly payment solutions to make owning a building more attainable. Each contract outlines how much you will spend on the building if your contract goes the full term, just as it would when you purchase a vehicle or a home. Our team is always happy to walk you through the contract and talk about the options available to you. You can speak with our Customer Support Team by call... read more
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Business response:
Hi, Rosalie. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
horrible company. horrible customer service. scam.
*FORMER EMPLOYEE REVIEW* Since it was deleted off google. I’ll post here. let me first start by saying after reading the google reviews & some of the abbreviations used in the typing.. I can honestly say 99% chance of forgeddd 5**reviews! Notice how many of the 5**reviews only left ONE REVIEW. This ONE 😂😂 RTO National aka BETTER BUILT STORAGE is terrible. My advice DO NOT SIGN THE DELIVERY RECEIPT W.O Thoroughly READING lines 1-7. DO NOT SIGN IF SOMETHING IS WRONG WITH THE SHED UNTIL ITS RESOLVED OR IT 9/10 WONT BE RESOLV... read more
Everyone they hire is rude AF. They call at 6:30 in the morning knowing that is against policy and then get mad when they are called out on their faults. I have not been able to log into my account for 2 months yet they can’t explain why. They give me all kinds of things I need to do like call in and when I call in it states my account does not exist… MAKE IT MAKE SENSE!!!
Business response:
Bre, our offices are located in South Carolina, and we begin making phone calls to check in with our customers during our normal business hours. We apologize if there's a time difference equating to early phone calls. We'd be happy to look into the miscommunications with your account, if you'll give us a call at (877) 577-2034.
Frequently asked questions about RTO National
How is RTO National rated?
RTO National has a 4.1 star rating with 1,333 reviews.
When is RTO National open?
RTO National is closed now. It will open on Monday at 9:00 a.m.