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RTO National
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedMelissa is the best. Bought my building online from their Greenville store and they delivered it to Columbia no problem. I would recommend them for quality and service.
RecommendedFelicia with RTO NATIONAL is one of the most understanding pleasant and caring individuals that I have the pleasure to work with she shows a great deal of professionalism and really knows how to relate with her customers
Recommended
very shady business practices. "insurance" charges hidden in monthly payment. customer service is nonexistent. absolute disregard for the customer, they want you to pay on the account forever because they will not provide any form of accounting. BBB was notified and the company gave them a form letter and ignored the complaint. I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY DUE TO THE SERVICE I HAVE RECEIVED.
Business response:
John, we're sorry to hear that your experience has left you feeling this way, and we'd like to provide some clarity around the concerns you've shared. RTO National offers an optional Liability Damage Waiver for customers who choose not to add the leased property to their own insurance policy with RTO National listed as a loss payee. This requirement and the available options are disclosed as part of the contract process before the agreement is finalized. We're also happy to provide information regarding your payment history,... read more
STAY CLEAR OF THIS COMPANY!!! For reasons passing understanding, RTO National loves to harass clients, lie about policies, and hate answering the phone when they are caught being dishonest. The one star is for the only RTO associate that doesn't take an hour and a half to watch 60 minutes every Sunday, she was at least smart enough to take my debit card over the phone for the payoff. Ya'll should be ashamed of yourselves. Good riddance RTO Irrational! CJ-Texas
Purchased and financed a shed before the Christmas holiday. We are now in March and the shed is NOT working as it was sold to work. I have been patient with leaving messages and going back and forth and once again it's been weeks without any word from the financer or company I purchased this shed through. I feel like we were scammed and I will ensure I do not recommend either of these companies to anyone looking for a referral
Business response:
Karla, we’re sorry to hear you’ve experienced issues with your shed. While we serve as the payment option provider and are not involved in the manufacturing of the building, we'd be happy to connect you with the dealer so they can review your concerns and work toward a resolution. Your Account Manager should be reaching out to you shortly. Please let us know if there’s anything further we can do to support you.
The worst customer service I have ever experienced! Extremely overpriced and I’m telling everyone I meet to shop elsewhere
Business response:
We're disappointed to hear you feel that way. As the payment option provider, we do not price the products we offer Lease Purchase and Finance solutions for. We simply offer a way to make the product affordable by breaking the cost into monthly payments. Our Customer Support Team is dedicated to helping customers, and there are several ways to reach them. If you have any questions about your account, please don't hesitate to contact us by calling (877) 577-2034 between 9:00 AM and 6:00 PM ET, Monday - Friday.
RTO National – Extremely Concerning Experience My experience with RTO National has been nothing short of alarming. I was never clearly informed when my payments were supposed to begin, and I did not receive the email communication I was told to expect on how and when to start payment. A representative later confirmed that their emails were not going through on their end. so how do i know when and how to start? What disturbed me most was a woman showing up at my home at night and leaving a letter. The letter didn’t clearly ... read more
Business response:
Lacritia, we are sorry to hear about the problems you described, and we would like to review your account to look into the matter further. Unfortunately, the name associated with your Facebook review does not appear in our system, so we can't pull up your information. Please reach out to our Customer Support Team between 9:00 AM and 6:00 PM ET, Monday-Friday, by calling (877) 577-2034. We look forward to hearing from you.
My review isn't meant to be negative, it's meant to be informative. The people at RTO are great and all of our conversations were warm. However, my loan/lease with RTO was meant to be a bridge loan. I specifically asked if I could pay off the loan early with no prepayment penalty. I was told that I could pay it off early with no prepayment penalty. Well I found out later thats not exactly true. It depends on how you define a "prepayment penalty". Here's the informative part: If you want to pay off whatever you're financing e... read more
Business response:
Good morning, Nick. Thank you for reaching out to us. We'd like to help clear up some of the misinformation in your review. We offer installment contracts (financing option) and lease purchase contracts (commonly referred to as rent-to-own). From your review, we have come to understand that you entered into a lease purchase agreement with RTO National, not a finance contract, meaning that there is no interest. The lease purchase contract outlines the cash price of the unit, the term of the contract, the final balance if the ... read more
Frequently asked questions about RTO National
How is RTO National rated?
RTO National has a 4.1 star rating with 1,725 reviews.
When is RTO National open?
RTO National is closed now. It will open at 9:00 a.m.