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RTO National
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT USE THIS COMPANY!! The customer service is terrible. They are extremely rude and unprofessional. They make up random numbers to bill you, and harass you with texts, calls, and voice mails. And of course the 20% interest rate.
Business response:
Julia, every customer receives an RTO National contract that includes the details of their payments -- it lays out the cost of the building, the term of the payment plan, and the end cost of the building. We train our dealers on how to discuss the details of the contract so every customer understands how the Lease or Finance contract works. We have never made up a random number to charge a customer, and we send out billing reminders as a courtesy to keep customers on track to make payments on time. The interest rates on Fina... read more
I was in a hurry to get a shed built and didn't read the fine print about the financing, that part is on me. My shed was struck by lightning and burned to the ground in seconds. I've tried getting the fair market value of my shed and was told I couldn't have that info since it was lease to own, I have homeowners insurance that is covering thr costs. I've been talked to as if I'm an ignorant child, and made to feel as if my frustration is unwarranted. We finally came to a payoff agreement and suddenly nobody can find my payme... read more
Business response:
Thank you for contacting RTO National. In order for us to address your concerns and answer your questions thoroughly, please call us at (877) 577-2034 so we can review them with you in detail. We are looking forward to speaking with you soon.
Do not use these crooks. Lots of hidden fees and fine print, and the dealer and manufacturer made false promises that RTO says never were on the table. We feel completely betrayed and will slam this scam daily. We bought a building that had a cash price of 5100 but if we go term it will be 11000, that's ridiculous. We were told we had 6 months of no interest to pay it off and now RTO says they don't offer that but it shows on their Facebook page that they do.
Business response:
Randy, we offer special promotions to our dealers throughout the year and the one currently posted on our social media accounts is for carport/steel structure Finance purchases only. We’re very transparent about the terms of our contracts and work with our dealer partners to make sure they are explaining the contract terms to their customers in detail before they sign. As a note, you can pay off your contract at any time with no penalties. RTO National applies a discount to your Lease Agreement based on the term of your Leas... read more
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Business response:
Hi, Helper. Your feedback is highly appreciated. Thank you so much for the review!
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Poor customer service. A total rip off. My shed is more then paid off from what it costed. Now they want to send me to collections. Do not use RTO. You will over pay
Business response:
Mr. Cordell, we appreciate you reaching out to us. We're always transparent about the final cost of your building and the monthly payments you'll need to make for the duration of your Lease Purchase or Finance contract. We even have no penalties for early terminations if you decide to pay off your shed early. It sounds like there may be some confusion about your contract, but we'd be happy to clear up any questions you may have. Please reach out to our Customer Support Team at 877-577-2034 at your earliest convenience.
RecommendedA total rip off. My shed is more then paid off from what it costed. Now they want to send me to collections because I fell on some hard times.Ive always paid but was late. Do not use RTO. You will over pay and constantly be harassed if you get behind.Asked for an early payoff price and it was the same price.
A complete rip off.. Husband bought a shed and has paid over 20 months. After his death called to get a pay off and was more than the original purchase price. It was like no payments he made over the 20 months counted.
Business response:
Ernie, we'd like to offer our deepest condolences for your loss. In regards to your concerns, our lease purchase and finance options offer affordable monthly payment solutions to make owning a building more attainable. Each contract outlines how much you will spend on the building if your contract goes the full term, just as it would when you purchase a vehicle or a home. Our team is always happy to walk you through the contract and talk about the options available to you. You can speak with our Customer Support Team by call... read more
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Business response:
Hi, Rosalie. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Frequently asked questions about RTO National
How is RTO National rated?
RTO National has a 4 star rating with 1,432 reviews.
When is RTO National open?
RTO National is closed now. It will open at 9:00 a.m.