Rumpke Waste & Recycling

Alvis S 

on BBB

a year ago

How many times can you miss someone's garbage within a year? Bet Rumpke can answer that question! How about hiring some real employees instead of these lazy no good bums that can't seem to do their job right. Where is my new can I was promised 3 months ago? You are a ******* joke 

Brittany M. 

on BBB

a year ago

Rumpke bought out the trash service we were using. We had been paying $75 every 3 months. They raised our rates after a year of them buying out our prior trash company, which was fine, but since then, they continue to raise rates. We were paying a set price for trash and recycling. During the pandemic, they decided to start charging for fuel, which increased the rate by quite a bit. Then they decided to bill separately for recycling, so that raised the rate a little bit more to $95 for 3 months. Now I get my most recent bill... read more

Tonya B 

on BBB

a year ago

My garbage wasn't picked up for 3 weeks and I was told "policy" says no credit is allowed unless reported right away... I tried to explain I work long hours and couldn't call through out the day and I was told I should have sent an email... There are no other garbage services in my area so I don't have a choice with who to go with but if I did it would not be Rumpke! 

Lee W 

on BBB

a year ago

I've had Rumpke household trash and recycling service for several years since they bought out the good company I had been using. I just received a 34.7% price increase with no prior notification. Just trying to slide it past me on auto-bill. It's a pretty sleazy way to do business. I will add that after shopping around, I found another company charging 37% less than Rumpke. Another unrelated issue: their trucks leak excessive amounts of hydraulic oil onto the streets. 

Randall G 

on BBB

a year ago

Their service is beyond picky. You schedule to have things picked up and if it isnt exactly how they would like it they just refuse to pick it up. They dont inform you how it needs to be done. Terrible service from a company that overcharges and doesnt provide a good enough service for that charge. Wish there was another option. They dont do their job and we still pay for it. How does that make any sense? 

Yared A 

on BBB

a year ago

We have our own recycle container we buy o* ******** marketplace so we start using a lot of recycle materials they are not take it because they told us we have to buy from them we thought they support & encouraging Peoples but they are not. They just need to make money out of that. If not, they don’t want take it and recycle it. That’s what they told us where we learn the to recycle helping environment our kids they learn from school they push us to start recycling. We throw way two ,three big container with everything recyc... read more

David B 

on BBB

a year ago

****** * provided us with superb service for many years....sold out to Rumpke......couldn't do 3 pickups a week....can't even manage 2 during the holidays. This is a golden opportunity for competition, but ********won't service this area and ***** *******y Sanitation is --- well a very poor and expensive choice. Some other service needs to compete in this area. We are more than willing to be their customer. I have relatives in southern Ohio that likewise wish there were other competitors in the market 

Dennis O 

on BBB

2 years ago

I have Rumpke commercial service at my business. It is the worst trash service I have ever had, and is also more expensive than their competitors. We were closed on July 4th, which happened to be our pickup day. Our lot is gated so the gates were closed that day. When no one came to pick up on July 5 I called and was told that commercial service isn't delayed on holidays, even though the only holiday schedule on the website showed that it was delayed, and we were not picked up because the gate was closed. I was told they wou... read more

cindy m 

on BBB

2 years ago

Picked up garbage and recycling on 12/29/23 in ************in Maineville. Every 20-30 feet along my street they drop circles of crushed glass. Called Customer Service and they didn’t do a ******thing. I hope no animal cuts their paw or anyone gets a flat. Shame on you Rumpke!