Rumpke Waste & Recycling

Heidi F 

on BBB

a year ago

My trash pick-up day is Monday, so trash cans are placed by the road on Sunday night. Three (3) weeks in a row, our trash has not been picked-up on Monday. Three (3) weeks in a row, I have to call customer service and ask when my trash will be picked-up. Three (3) weeks in a row I have been given **excuses or no excuse at all. This is not the first time that trash was not picked-up on the scheduled day. Rumpke has VERY dishonest employees/supervisors. When I called today, 10/31/2023, asking when will my trash be picked-up, t... read more

Cassidy C 

on BBB

a year ago

Business will give a quote for a price when you call to cancel to keep you. Refuse to give a credit for the difference in price because they claim the bill was already sent for the next quarter even though they will send a bill 10 days later adding the services added during price match. When the next bill comes it is not what is quoted and they will say whoever gave the quote shouldn’t have done that and refuse to honor it even when you have it in writing and again refuse to give a credit for the price difference. Customer s... read more

Keri W 

on BBB

a year ago

Their AR Department is horrible. We sent a check to pay our bill over a week ago and they are stating that they still have not received it. All other companies we paid got the money and the bank confirmed that they received it. 

Mike B 

on BBB

a year ago

Rumple has very ******customer service I called 3weeks ago to have my damaged van replaced and it still sets in front of my house and was supposed to pick it up 2 weeks ago 

Jenn C 

on BBB

a year ago

For 7 of the last 8-9 weeks, Rumpke has not picked up our recycling. They picked up our trash but not our recycling. We forgave them and asked for a credit. A 5-6 dollar credit for a 130 dollar bill was all we got. They continue to do this and we can't get our recycling picked up. No one is taking any accountability for any of their actions. 

Amber C 

on BBB

a year ago

Absolutely the worst trash service ever. Not only have they thrown trash cans away completely but they spill trash and dont clean it up, leave cans in the road etc. no regard to property whatsoever. Never know what time they are coming, just ridiculous service 

Johnathan F 

on BBB

a year ago

They have missed my trash pick up the last 3 weeks I have had to call them each time. I think this is a horrible way to run a business. 

Alicia D 

on BBB

a year ago

Our Trash pick up is every Thursday around 6:30-7:00am. I put my trash cans in the same spot every Wednesday night or Thursday morning. As I went about my day to do errands, I came back home and seen the curb was cracked with the trashcan right in front of it. So I reached out to them 1 before they opened that day but then again the next day. They took forever to give us a responce and got a letter in the mail saying they denied our claim because we had no evidence. They never asked for any. Mind you... this was a while ago.... read more

K. C. 

on BBB

a year ago

My trash was not picked up on Monday. I called and they said it would be picked up within 48 hours, which would be Wednesday. It was still not picked up on Thursday morning. I called once again, and they said it would be picked up today. They still haven't picked it up. They drive by my trash can 3 times. I don't have room in my trash can to wait another 3-4 for them to pick it up. This isn't the first time this has happened. My trash can never moves. It stays in the same spot all week. There is no excuse for them to not pic... read more