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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am 72 year old senior on fixed income. Just got my Rumpke bill and the fuel surcharge is $26.39 or 21.5% of my $123.65 bill. I understand that gas prices are rising but take this surcharge times the number of Rumpke customers and it is hard to believe they are not making an additional profit on the current gas situation. In addition, they charge a $2.95 surcharge if you pay by credit card. The only way to avoid that surcharge is to give them your ACH information, which I will not do. As poorly run as this company is, I wou... read more
Twice in the last month our trash hasn't been picked up while everyone else's around me has. The truck literally has driven past my can three times on the way to get others while leaving mine. When I call I get told it'll be 24-48 hours and they'll pick it up when it actually takes another week. Was given credit for a week only yo turn around a get a bill gor the credit amount. When I called this time my call was meet with attitude from the lady who answered the phone. I was blamed for not having the trash out for them when ... read more
I am a 73 year old Disabled Retired military on a tight budget. I have been with Rumpke Garbage collection for many years and was on a Resident Senior service contract costing $66. every three months. This week I received my Rumpke Bill for $83.22, now including a $16,77 Fuel Surcharge! I tried to contact them through their website, but no response. On Monday 16 May 2022 I called their customer service and was told they would forward my problem to the Supervisor, and they will contact me, no response. Four hours later I call... read more
Terrible service they pick when it suits them had them for years took over the company we had prior. Dont ever cancel they will say it takes fourteen days before they pick up your trash and can. Will not be a return customer! I would rather pay someone else double the price before I go back to that company!
moved to a new house and called rumpke for trash service since its the only trash company in my area. they told me to set my trash out and they would pick it up that week... never showed... i called every week for 5-6 weeks straight telling them they never picked my trash up, had to rebag it almost every day because animals would get into it but i didnt want to miss my opportunity to have it picked up since they didnt give me a day or time for pick up, anyways after 6 weeks they called and said thwy couldn't drop my trash ca... read more
Your service *****. I requested service on April 6th to begin April 27th. I received a call back on April 15th to set up service. You never set me up in the system and then did not collect my trash this morning. Now you say there is nothing you can do. You absolutely can come pick up the trash. You screwed up. You should fix the problem. What a pathetic excuse for a company.
Rumpke doing excessive charges. I pay every 3 months, When I first started it was 69.94, next 3 months it was 73.15, then 3 more months it was 73.83 and this last bill I received was 93.18. Not only did the monthly charge increase, so did the fuel charge on top of that. I have no other choice but this company at this time and they know it and everyone in the area is complaining. There needs to be an investigation into their business practices.
I canceled my service on March 17, was told they would not take the recurring payment of $97 out on the 3/25 and they had ***** days to pick up the garbage cans. They took the $97 out on the 3/25, when I called they then told me I would get my refund when they picked their garbage cans up. That was never told to me from the beginning, this call was placed on March 31, and they told me it had been dispatched and someone would be there Friday April 1 to get garbage cans, my refund would start that Monday 4/4 and could take unt... read more
Didnt pick up my trash and refused to come back and get it. I was told I had to bring it to the landfill because the driver told them he stopped and we didnt have anything sitting out. Poor customer service to say the least. I pay them to come out and pick up my trash, not for me to drive it to them.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4 star rating with 1,831 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open on Monday at 8:00 a.m.