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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would rank this company even lower if I could! 2 weeks ago one of the rumpke drivers felt that he didn't need to pick up 1 of the 2 garbage cans. Today he took a self purchased can. I called and reported it to the company. The company WILL NOT REFUND MY CAN!! I Have 2 toddlers and a daughter that has a colostomy bag, I hope they have fun picking up the bags off the ground.
Rumpke has missed picking up my garbage three times in the last 4 months. Customer service states that they will return and pick up the missed garbage within 24 to 48 hours. My experience is that this does not happen. If you read these reviews this a recurrent problem with many of their customers. Apparently, they do absolutely nothing to rectify the problem. Illustrates that they do not care about their customers.
I think there service is unacceptable!! Unfortunately we have no other options!! They continue to not empty my trash!!! My bill is paid and they have had to credit my account so many times. I get asked the same questions every time I call!! My neighbor's trash gets emptied. Three people just across the street!! ***!!!!
I have been a customer for 10 years, only because ********************** has bought the other trash company. Now I don't have a choice they are the only trash service company that service my area. Every quarter my **** has increase. I called and they say fuel surcharge. I don't understand how they can raise my **** every quarter and get away with. My **** went from $55.00 to $80.00 over the years. Rumpke raise it by a dollar here or .50 each and every ****. I hate this company but they do what they want because their is no o... read more
We have called Rumpke to complain they do not seem to care their drivers do not empty the dumpster completely they leave bags and trash hanging out of it trash on the ground.
They are averaging missing my garbage pickup every other week. One week they blamed on weather (we only had rain the day mine is scheduled). Week before last it was a closed road ( State says the road will be closed indefinitely. There are multiple other open routes to my home. Not sure what the problem was yesterday. I have messaged them and spoken with them by phone multiple times the last few weeks. They ************** on Thursday and Friday they will still be there and to leave it near the curb. When they havent come by ... read more
My service is terrrible. It is constantly getting skipped. When I call to ask for it to get picked up, they cant give me an excuse to why it wasnt picked up. they make me wait till my next pick up time. We pay for weekly pick up and I expect a weekly pick up. I shouldnt have to wait till the next time to get it picked up. This is causing lots of trash on my property due to the winds. Very unhappy. This is not good customer service.
I attempted to use there services, I ordered a rental trash can and they told me it would be few weeks before they could deliver it to my residence. Rumke went on to tell me to just place my trash in bags and place them in my yard near the driveway and they would pick up on Mondays. The first week they never picked up my trash, I called them to let them know and they apologized and told me they would give me a credit for that week. Week two came and they never picked up the trash at week 3 they failed yet again to do trash p... read more
Deceptive business practices with arbitrary fees and billing. Borderline criminal with underlying policies that are not conveyed orally or in writing. They do not , with emphasis, do not pick up as scheduled, arbitrary delay pick up times and come when they deem convenient. They do not disclose billing, bill at will, initiate a cancellation fee of $50 if your dissatisfied with service. Do not bring you as cart as promised but bill you for one anyway. I’ve had them for 4 weeks, no cart, 2 pickups, I’ve paid them $106, they bi... read more
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4 star rating with 1,831 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open on Monday at 8:00 a.m.