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Ruoff Mortgage Company, Inc.
- Mortgage Lenders
- Sterling Heights, MI
About this business
From Ruoff Mortgage - Sterling Heights At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.
Location details
44444 Mound Rd, Ste 500, Sterling Heights, MI, 48314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As someone who was very nervous as a first time homebuyer and had a poor understanding of the finances involved with mortgages, I cannot recommend Ruoff Mortgage and my lender *********************** enough. We spoke several times on the phone about what to expect ahead of time, and he personally reached out on several occasions when an important email was sent or a document was ready to be signed. He was consistently patient when explaining things to me, and I always felt comfortable asking him questions. I now have an amaz... read more
Business response:
<p>Hello ********* Thank you so much for taking the time to leave us both a ****** and BBB review. We are so thankful to have had the opportunity to support your first time home buying journey. Borrower satisfaction is what we strive for especially with our first time home buyers and it sounds like ***** and the team provided that for you. </p><p>Welcome to the Ruoff family!</p><p>Best regards, </p><p>Ruoff Mortgage</p>
*********************** was amazing to work with. Absolutely would use again and highly recommend her and Ruoff. She helped us find the best program and rates possible that were specific to our needs. The entire process we were kept well informed and closed extremely quick.
Business response:
Thank you so much Abbe for taking the time to recognize the hard work ***** provided to help you find the best fit for your mortgage needs. We are glad to hear that she provided ongoing communications and helped you close you loan quickly. We appreciate your recommendation and welcome you to the Ruoff family.
I was referred to *********************** from a long time family friend. I needed to refinance my home. ***** and ***************** worked diligently on my home loan to get me the best rate they could for the situation I was in. They really went the extra mile trying to get a good mortgage loan for me. They worked extremally hard and I could tell that they cared about helping me save my house. I would highly recommend these ladies to anyone looking to refinance or buy a home. I look forward to doing business with them in th... read more
Business response:
Thank you for taking the time to post about your experience. Your recommendation is highly appreciated. It is an honor to have you part of the Ruoff family and we would like to thank you for putting your trust in us.
My Mortgage Brokerage was ***********************. ***** was extremely helpful to me applying for a mortgage on my own for the first time. She was very thoughtful, kind, patient, considerate and so very knowledgeable. ***** made sure I understood everything completely at each step of the process, if I didnt, she made sure I did before moving on. She made sure the closing was done in 26 days due to my situation at the time! ***** was fantastic. If ***** is your Mortgage Broker, consider yourself lucky, shes the best!
Business response:
Thank you for taking the time to provide feedback on your experience with *********************** and Ruoff Mortgage. We truly appreciate your kind words and are thrilled to hear that ***** provided you with exceptional service throughout the mortgage application process.We are delighted to hear that ***** made it a priority to ensure you understood everything completely before moving forward. This attention to detail and willingness to address any concerns or questions you had demonstrates her dedication to your satisfactio... read more
We had a great experience with Ruoff Mortgage. They delivered on every promise made. The personal attention and professional service was exceptional.
Business response:
Thank you so much for the positive rating and for sharing your feedback about your experience. Your support and trust in ** are much appreciated.
**** at ruoff is amazing he is the guy u want to work with he kept his word in every step of the way just get him the things he needs and he will get you done we closed in 21days he deffentely did his thing thats for sure if I could give 10star I would thank you once again ****
Business response:
<p>Thank you so much for your kind words about ****! We're so glad to hear that he was able to help you with your recent home purchase. We know that buying a home can be a stressful process, so we're always happy to hear when our team is able to make it a smooth and easy experience. We're are excited that you were impressed to close in just 21 days! That's a testament to ****'s hard work and dedication. </p><p> Thank you again for choosing Ruoff Mortgage! We hope you enjoy your new home!</p>
***** at ******** location along with ***** made the process easy. They were very organized and also answered any questions we had highly recommend
Business response:
Thank you so much ******* for taking the time to recognize the hard work and dedication of ***** and *********** We appreciate you putting your trust in us for your mortgage needs and appreciate your recommendation.
Very easy to work with. Whenever I had a question I called and they had the answer. Closed on time and with a slightly better interest rate than anticipated. Exellent transaction made home buying a pleasure.
Business response:
Hello *********** Thank you for taking the time to share details about your experience and the 5-star review. We appreciate the opportunity to assist you with your mortgage needs. Enjoy your new home!
**** and ***** were exceptional and made my recent refinancing easy and very quick! They were very responsive to any questions and concerns throughout the process. I will definitely be referring them and Ruoff Mortgage in the future!
Business response:
<p>Thank you so much for your kind words! We're so glad to hear that **** and ***** were able to help you with your recent refinancing. We know that refinancing can be a daunting task, so we're always happy to hear when our team is able to make it a smooth and easy process. We appreciate your willingness to refer us to others in the future.</p><p> Thank you again for choosing Ruoff Mortgage!</p>
Frequently asked questions about Ruoff Mortgage Company, Inc.
How is Ruoff Mortgage Company, Inc. rated?
Ruoff Mortgage Company, Inc. has a 4.9 star rating with 148 reviews.
When is Ruoff Mortgage Company, Inc. open?
Ruoff Mortgage Company, Inc. is closed now. It will open on Monday at 9:00 a.m.