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Saela Pest Control
- Pest Control
- Kansas City, MO
About this business
Location details
5342 Winner Road, Kansas City, MO, 64127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
From the moment I was connected to this company I felt like a number/quota for them. In the first phone call I was transferred 3 times and they were more concerned about me signing up for their 9 service agreement. I said I didn't want that as I'd never used them so why would I want to lock in for that long. They then mentioned their "renters" 5 service treatment and I agreed to that. The guy arrived and before any work started he had me sign the entire agreement first. Then I showed him where I had seen mice and then he pro... read more
They promise you the moon but when push comes to shove they fall short on delivery
Business response:
We apologize for your experience, Tom. We strive to make every experience a positive one so we would like to learn more about what happened. We are unable to find your account from your Home Advisor name so will you please call us as 866-529-0864 extension 1041? We are always looking for ways to improve and if possible, we would like to make things better for you. Just so you know, we only use the best products on the market and as a result we tend to flush out untouched nests inside your home. This can cause an increase in ... read more
I was under the impression I would be able to get someone to come out and look at the bee situation before telling me what they could do and price. What happened is I spoke with a representative that DID NOT come out and basically called me an idiot for saying I had a bee problem when HE knew it was probably wasps. Then he tries to get me into a package that I don't want or know if I NEED because he did not come out to see the situation. I do have to commend their service technicians. I had 4 different ones come out and all ... read more
Business response:
Hi Kathryn, We apologize for your experience. We are happy to hear that the service technicians were polite and helpful. I am having trouble finding your account information. If you would reach out to me at 866-529-0864 ext 1064, I would be happy to look into your situation, gain further information, and reach out to the customer service managers to inform them of your experience and to improve training on this situation. We sincerely apologize and hope you enjoy our service. Seriously, if there is anything we can do please ... read more
It is a terrible company with horrible customer service!!! I was told that this product would be fine for the beehives I have in my yard. The Tech came out and laughed at that and said it was going to kill my bees. I asked to cancel since I was getting contradictory information and didn't want their product to kill off my bees. The manager "BEN" (is his name) from Utah told me I would have to pay a $400.00 cancelation fee. I asked to speak with his supervisor and he wouldn't allow me to. I called the person in charge of cust... read more
Business response:
Jeremy, We are terribly sorry about your frustration toward Edge. While we treat several beekeepers homes in many different states, it is true that the product can harm bees, after all it is insecticide. We are fully aware of the delicate balance between the hives that beekeepers have and the ecosystem they need to flourish. Because of this, our technicians are extremely cautious when spraying for pests, particularly for the brown recluses you were seeing. They will avoid the beehives all together, flowers, or any other sect... read more
Was not satisfied with work, hey put traps out and they are nowhere to be found. I was put into a contract I was not aware of. I wanted to cancel they wouldn't allow me to speak with a manager they said someone was going to come out to fix the problem but no one came.
Business response:
Kevin, we apologize for your experience. We strive for clarity in all we do. We're always very thorough about the signup process. We go over the agreement with you, have you sign it, and send you copies of everything. We do offer the free re-services to make sure your pest needs are taken care of. Now, obviously, you experienced differently. Please give us a call at 866-529-8064 ext. 1082 if you'd like to talk more about your situation. We are always looking for ways to improve and would love to hear from you. We w... read more
We had another service put down too much ant bait and killed our dog. This service was soliciting in the area and my spouse made an emotional buy since it was a week earlier that the dog died. This service is poor and over priced. They have consistently lied to us. We canceled and minutes later we get a 1 day delinquency email threatening 50% balance increase and put into collection agency. My credit is perfect, but I will risk that to avoid business with these people. DO NOT GET TIED UP WITH THESE PEOPLE!!! They don't hold ... read more
I can't say that for the price, the Edge service company is working for my benefit or against it. It seems to have produced more ants and wasp from what I had before. I can't really say the rodent treatment problem has any benefit either, as I have had to call the Health Department and they have performed a better job. It is very pricey for the services performed for only servicing the outside. I have paid for less pricey companies and had a better outcome. I hope I'm not in a contract, as this will need to be negotiated!!!
Even though we haven't caught the mole yet, this company is very persistent.
Business response:
Thanks so much for the rating and compliments! We don't mess around with moles, and are glad you trusted us to take care of them for you!
When speaking with the rep on the phone about all their plan options they push and push for a year long non-refundable contract(at around $100 a month). When asked (multiple times) if they had a shorter service he finally told me about a $300 one time visit. I said aftet the service guy checks out our "situation" I would like to decide on an appropriate plan together. Well service rep came out. Wouldn't even LOOK at anything until I signed the year long contract. When I asked about the one time service he mumble something ab... read more
Business response:
We apologize for your experience, Meggan. We strive to make every interaction a positive one. We've looked deeply into this and done some training to make sure this doesn't happen again. We assure you that the product we placed around your home is extremely affective. Also, as you know, we offer unlimited free re-services so we are always willing to come right back out to make sure you are taken care of. Since this review we have come by a few times and improved things for you. If there is ever anything more we can... read more
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.6 star rating with 2,362 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 8:00 a.m.