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Saela Pest Control
- Pest Control
- Kansas City, MO
About this business
Location details
5342 Winner Road, Kansas City, MO, 64127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Review the contract carefully. They say one thing then cannot produce what they promise they would do. Pressure you into contract and force you to sign to a long 2 year deal (which other companies don't).
Business response:
We apologize for your experience, Torrez. We're always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. We train our sales reps to reiterate multiple time the length of time our new customers are signing up for. We apologize if you feel that any of this did not happen. We appreciate your feedback, as we are always looking for ways to improve. If there is ever anything we can do in servicing your home for you please let us know. We thank you ... read more
Specifically instructed them to coordinate the visit before they came. Company policy is to call 2 days before coming. No one called and we weren't home. They didn't touch the back yard because of dogs and didn't do the treatment we requested. After a month long battle to get out of the contract (this was our second scheduling problem) we reached an agreement for a shortened contract with no penalty. Hearing similar stories from other residents of our neighborhood.
Did not eliminate the problem
No comment
Business response:
Hi Susan, hopefully we will continue to serve you well enough to increase our rating and review. Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.
The person that came out to check the traps couldn't answer must of our questions and wanted to pull the traps early. They did send someone out every other day to check the traps but we had to pay the large amount of money and the mole was never caught. So I don't see why we have to spend money and get nothing caught. We only had 2 weeks and now if the mole keeps tearing up my yard I have to pay more money to catch him. I feel we are throwing money in the hole with the mole.
Insanely overpriced. Spent the whole time trying to upsell instead of handling my problem.
A week after moving into my home I heard a noise coming from crawl space. The day Edge came out I saw a stray cat who probably came from the space as the window cover was broken and cat was standing by. Edge said they signed me up for the wrong service and need to come back next week, IE: today. They have not come out yet. I am unsure how I feel about them at this point.
Business response:
Katrina, we apologize for the mix up. It looks like we've taken care of things, and have returned to your home to complete the correct type of service. Just so you know, we only use the best products on the market and train our sales reps to treat more places around your home with it. Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We hope to continue servicing your home well enough to increase our rating and revie... read more
Nothing
Business response:
Thanks for your review, Gerald! If there is ever anything more we can do for you, please just let us know. We are always happy to help.
I advised of the location of the squirrel in the exterior wall of the house, yet 10 days for by and they have not got the animal contained.
Business response:
Melynda, we apologize for you experience. We strive to make every interaction a positive one. We visited your home multiple times and made different adjustments each time. It looks like you left this review right before we sent a field manager out to your home to asses the situation. While out there, he was able to take care of the entry point that the squirrel had access to entering your home through by installing a mesh wire over the hole. You've received two more services since this review and we're assuming we&... read more
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.6 star rating with 2,362 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 8:00 a.m.