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Safe Haven Security, ADT Authorized Dealer

4.7

About this business

WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more

Location details

520 E 19th Ave, North Kansas City, MO, 64116, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.727,400 reviews
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Ihatedanielduffy D.'s profile image
Ihatedanielduffy D. 
6 years ago

Extremely unprofessional they didn’t let is cancel cuz they counted Saturday as a business day DANIEL DUFFY is the salesperson. He lie about canceling days and that he would help me do it. We call corporate and we’re put on hold for hours. They are making us pay now the whole three years. When sensors are already falling off our windows they even didn’t put one sensor on another window please make sure same problem don’t happen to you all they want isn’t your money. I have a sick daughter so that’s why I wanted the security... read more

Sheri V.'s profile image
Sheri V. 
6 years ago

I had a great installer but afterwards the customer service was lacking. Melissa Balderas did not due update my account with my new card number ever after speaking to her on the phone and giving her authorization, and now my service is cancelled and I'm in collections! I will NOT recommend your company to anyone! The one star is only for the salesman and the installer. 

JAMIE-LYNN F.'s profile image
JAMIE-LYNN F. 
6 years ago

DO NOT USE THIS COMPANY. There system did not work for my home, I was robbed under their surveillance due to a malfunctioning system. They have sent countless techs to come and fix the system, who never can fix it, constant miscommunication with ADT. The fee to break the contract is a whopping $1,000 and they refuse to honor the contract which says if they cannot guarantee the security system to work within the first 6 months they will cancel your contract; BUT THEY WILL NOT DO IT. Steer clear of this company and go with a ... read more

newton g.'s profile image
newton g. 
6 years ago

worst company ever to do business with system malfunctioning since making it live camera keeps going off ive send a message to the technician a month ago and no response professional scammers  

Chris M.'s profile image
Chris M. 
6 years ago

Safehaven is a Scam 

Rolanda M.'s profile image
Rolanda M. 
6 years ago

DO WHAT EVER YOU CAN TO NEVER USE THIS COMPANY. I SPENT $3000 FOR A ALARM SYSTEM AND 72 DOLLARS A MONTH FOR THEN TO NOT WORK WHEN I NEEDED IT TOO. MY TRUCK WAS BROKEN IN TO AND IT DIDN'T CATCH ANYTHING. I CALLED THEM A WEEK BEFORE AND HAD THEM FIX THE DOORBELL CAMERA BECAUSE IT STOPPED WORKING ON THE APP. YOU COULD SEE EVERYTHING BUT IT DIDN'T RECORD ANYTHING. THEN THE DRIVEWAY CAMERA WENT OUT AND WHEN I FOUND OUT THAT MY TRUCK HAD BEEN BROKEN IN TOO THEY CLAIMED THAT I DELETED THE CAMERA FROM THE APP. DON'T USE THIS COM... read more

Ha L.'s profile image
6 years ago

Myles Krieger, the "senior account manager" is absolutely worthless; not to mention very awkward to talk to on the phone. He pressured me into a system with more requirements than I needed (although I am fully aware that is his job). Once I asked for a different package, he neglected to change it in the system. Even after it was changed by the tech, they still billed me the wrong amount. I tried to discuss with Mr. Krieger, and he blew me off. In addition, he filed my name/information correctly. He also ran a credit ch... read more

Eric L.'s profile image
Eric L. 
6 years ago

This is a fraud. 

Frequently asked questions about Safe Haven Security, ADT Authorized Dealer

How is Safe Haven Security, ADT Authorized Dealer rated?

Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,400 reviews. 

When is Safe Haven Security, ADT Authorized Dealer open?

Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.