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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is definitely the worst company ever!! Customer service is the worst!! We had a theft on our home, and they just didn’t care at all, to top it off their technician placed our camera upside down. Safe haven, only cares about taking people’s money, their manager is the rudest person! She screams over the phone and doesn’t have not a bit awareness of costumer service. She hung up the call on me. They literally just want your money. Don’t fall for these people, they are nice until you sign a contract with them.
First of all the agent Ms. Amber is a lier, she came to our house and whatever she said they will do it wasn’t done. No sign post outside, she never said we needed anything for the cameras. When the technician came to install it worked for the first 3 days and cameras were down then we have to call them back again to come check what was going on only to be told we need to buy something for the cameras and install it before they come to fix the cameras back again. This was not part of what we were told by Amber and she told u... read more
Protect yourself from them! Shady company, I trusted them to come Install my smart home package that comes with the house “or so I was told”, they run my credit and signed me up for ADT monitoring system for monthly subscription, I got scammed basically. They assured me on the phone they are not signing me up for anything until the technician comes and offer that , well technician came today and said you’re all signed up already!
Would give safe haven less if I could. They have repeatedly lied to me and given me a run around. When all else fails they just quit responding. They are a ripoff. Started by saying I could have a ring doorbell. Then the tech said no I can’t. The very next day was at a home and garden show where adt had ring on display and said there is no reason you can’t. I should have canceled that day but waited too long before calling back. They the sky bell doorbell quit recording. They wanted to charge me just to come out. Had an app... read more
On Friday 1/3/2020 2 safe haven/ adt reps knocked on my door informing me that USAA let them know I was a new owner & May be interested in purchasing a security system. (I just moved in & was in the midst of unpacking-what a predatory move). They also stated that since I have homeowners insurance with USAA, I would be getting a refund from them and would not have to pay the monthly fee ($55 monthly). Just to be sure, I called USAA today, and not only did they state they do not send out ADT reps, but my homeowners premium w... read more
If I could give negative 100 stars I would. I've had a faulty piece of equipment for now 6 months and after service member after service member spending hours at my house "fixing" this issue....replacing, installing new technology to it, resetting it...usually spening 3 hours at a time! ...nothing has been resoved. The manager said he would downgrade my system if the last attempt didn't work. Well guess what....the most recent attempt didn't work. AND NOW THE MANAGER WILL NOT RETURN my phone calls. Beyond angry and frustra... read more
The worst company I’ve ever dealt with. First I get a sales rep Maricza Valdez who misrepresents the company saying the service will be 55.99 a month to my surprise find a 1200.00 charge the next day. That my friends is fraud! Especially when we are under the impression they are installing a system that is 55.99 a month not aware of the 1200 she charged when we just bought the house , meaning we don’t have money to blow. They never fixed the system that reads my door is open all day. The installer cracked the door frame of m... read more
I was quoted 49.99 a month. I am receiving a bill of 71 a month and then ADT is calling my phone every 2 weeks for a separate change of 11 a month. This company is a rip off. Right from the beginning. During installation that was said to be free tried to charge me 1500 and then the installer had the nerve to tell me to charge it to my credit card. I ended up paying 300 for installation. I should have had this installed the day he was installing it and called it off. Do not get services. Just get a doorbell camera and call ... read more
I don’t know about the quality of service, but agents come at night to sell products, which seems unsafe and is personally unwanted. Would appreciate company only coming during regular business hours for cold calls.
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,399 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.