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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
1) I was informed by the sales rep that the during the install, the installer would help remove some of the old ADT equipment (Main panels in the basement, and some old sensors in the house). When the installer arrived, he told me no, they don't provide that service. Sorry about that. 2) During the initial sales meeting, I walked the sales rep around my property and pointed out areas that I wanted to secure (to include two out buildings). After the walk through...$55.00 a month. that's it! Great I said, let’s do i... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Chris. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We understand the frustration you have experienced and we apologized a lot of the information provided was not given to you or explained thoroughly. We have escalated your complaint within the sales division to better our sales training and to ensure customers receive a better experience. We received an additional review and ... read more
Worst company ever! Dont bother with them and get real adt, they are a third company and don't even tell you. Awful customer service, I was paying for the services with out them even working! The technician did not know how to do its job at all. My dogs got out and I didnt even know all because the technician didn't know how to install the cameras the proper way! Dont waste time and go straight through ADT.
Business response:
Thank you for providing your feedback and letting us know about this issue, Rosa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you are experiencing any further issues you with your system we would love the opportunity to provide you with a resolution. Please get in touch with us on (844)413-1920 and we'd be happy to help you out. Sincerely, Safe Haven Security, ADT Authorized Dealer
I was already planning on getting ADT for my security system because I just have moved into the neighborhood of northern spokane. One day I see Mr. Chris Grantham Relocation Manager for ADT come to my door step. I ask him when I open the door, “Has someone sent you to me.” He replied, “It’s all pre-paid since your in one of the highest percentiles of crime in your area, and closing sent us.” Mind you I looked up later my area actually is .088 percent lower in crime than the national average. Also, the use of the word closing... read more
Absolutely horrible customer service!! Would like to tell everyone to avoid this company at all costs!! In May, I spent $2000+ dollars getting my system installed with ADT/Safe Haven. Now having problems with part of the system (garage siren) and have now found out that these are definitely 2 separate entities, each trying to defer to the other. Basically, this part of the system malfunctioned (garage siren) and I had an ADT tech come service it. The tech was at a loss how to fix the problem, so uninstalled it from my sy... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Elaine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Safe Haven strives for an excellent customer experience and based on your review it would seem we have fallen short. After reviewing your account it looks like a notification for the initial technician who installed your home to elaborate on what the warranty within the contract covers. A previous call was made regarding add... read more
I've been having problems with Safe Haven since they installed my system. I paid over $2,000 on security equipment and half of it doesn't work. I called several times and no one has come out to fix the issue. The system is only two weeks old. Customer Service is awful. I will never use this company again!
Business response:
Thank you for providing your feedback and letting us know about this issue, Terry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. After reviewing your account it looks like we have a service appointment scheduled for 8 a.m.- 10 a.m. today to help provide a resolution to the service issues you may be experiencing. We appreciate you allowing us to help provide you with assistance and should you have any further questions or concerns please get in touch wi... read more
Joe McKamey, representative for Metro Atlanta, came to our home unsolicited and would not wear a mask while interacting with our family. Blocked the doorway so that my son who was coming home was not able to enter the home. When interacting with me he used fear-mongering tactics to inform me that I NEEDED an ADT security system and that my current security system was an easy target for break-ins. We have had our current system for over five years and it has protected us from what would have been a potential break-in and a ho... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Katherine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Safe Haven strives for an excellent experience and based on your review it would seem we have fallen short. Safe Haven does not condone this behavior and it is not a reflection of the mindset or culture here at our company. We have contacted the sales representative's Manager and Area Regional Manager for corrective actio... read more
Watch out EVERYONE! I have had the most terrible experience with these people. After I found out these systems are susceptible to the key fob break in entry from an tech guy that came by to work on something completely unrelated. They are essentially telling me I am stuck with this crap. Unlike the company that they deal for(ADT). They do not allow for cancellations without penalty prior to the 6 months. All in all, terrible service and I will be doing everything I can to get out of the contact. I have only been in for a mon... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Marquis. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We apologize for any and all frustrations you have endured during this matter. We strive to provide you with an excellent customer experience and would like to assist you with a resolution should you be experiencing issues with your service. Safe Haven must send out a licensed Safe Haven technician and assess your system to... read more
System hasn't worked since day 1. Called the next day and conveniently didn't hear back until after the 3 day warranty. Now I am paying for faulty equipment and service and no response from a manager (2 requests) to fix the issue. I would rather dump the service as the 2 technicians could not fix the problem.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kristy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. After reviewing your account it looks like our Technician contacted you directly to help reconnect the devices, test them, and make sure they were all working. If you are experiencing any further issues please get in touch with us on (877) 842-0818 and we'd be happy to help you out. Sincerely, Safe Haven Security, ADT Auth... read more
Safe Haven Security installed our ADT security system in late February 2020. From March 2020 to July 2020, we have had probems with 2 different smoke detectors and one motion detector, requiring a technician to correct the problems with both of the smoke detectors. Unfortunately, the fire department was called for one of the smoke detector issues. At this point, we are considering an alternative security system to ADT and Safe Haven Security.
Business response:
Thank you for providing your feedback and letting us know about this issue, Gerald. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (844)413-1920, Monday- Friday, 8 a.m.- 7 p.m. cst. and we'd be happy to help you out. Sincerely, Safe Haven Security, ADT Authorized Dealer
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.