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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! STAY WAY AND SAVE YOUR TIME....
Business response:
Thank you for providing your feedback and letting us know about this issue, Black. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 842-0818 and we'd be happy to help you out. Sincerely, Safe Haven Security, ADT Authorized Dealer
I sure hope you like being robbed! I've been with ADT for years, and Safe Haven is by far the worst one I've had the displeasure of dealing with. It all started well and good, I was referred to Ben, and we went over the contract and what was to be installed. Come installation, not only what was installed wildly different from my contract, but it quickly malfunctioned. At this point Ben ceased contact with me, no responses to calls or messages for DAYS(important bit here). I then find a large charge on my credit, likely for t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. After reviewing you account it looks like a service appointment was conducted on 9/21/2019 and Safe Haven was able to replace the malfunctioning equipment make sure the system was fully functioning and operating at it's best standards. We thank you for allowing us to provide you with a resolution and appreciate you being a valu... read more
I sure hope you like being robbed. I've been with ADT for years, but Safe Haven is nothing but trouble. It all started as you would expect, I was given Ben's contact information and we worked out the contract and installation. this was the only good experience. After installation of not only the incorrect sensors, but the sensors promptly malfunction and no longer work. At this point Ben is nowhere to be found, unresponsive to calls and messages. Days passed, still nothing. Meanwhile I discover a very substantial charge made... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. After reviewing you account it looks like a service appointment was conducted on 9/21/2019 and Safe Haven was able to replace the malfunctioning equipment make sure the system was fully functioning and operating at it's best standards. We thank you for allowing us to provide you with a resolution and appreciate you being a valu... read more
Worst it could be custuomer service and on top of that worst technician ever to deal with. No one is willing to help in first call you have to make multiple call to get things right. If i could i would give negative review.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sameer. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 213-457-7699 and we'd be happy to help you out.
Do not used this provider through ADT. The install was incomplete, never received the full service I paid for and now I have a cancellation fee.
Business response:
Good Afternoon Tom, Thank you for reaching out to Safe Haven to share your experience. First and foremost, we would like to extend our apologies to you for any frustrations you have endured during this process. Safe Haven strives for an excellent customer experience and per your complaint we have fallen short. Please contact us directly at 844-413-1920, Monday - Friday 8 a.m.- 5 p.m. central standard time. There you can schedule a service call for whatever service issues you may be experiencing and have service completed to... read more
Safe Haven's legal team recently responded to my review with the predictable, "Hey, you signed the contract. We can stick you with a ransom for wanting out." Being legal and being right are two different things. I truly, truly hope Karma's real. I'm trying hard to warn my limited sphere of influence away. Stay away, reader.
Business response:
Good Afternoon Chris, Thank you for reaching out to Safe Haven to share your experience. First and foremost, we would like to extend our apologies to you for any frustrations you have endured during this process. Safe Haven strives for an excellent customer experience and per your complaint we have fallen short. Please contact us directly so that we may have access to your specific account to address your concerns and provide a resolution. Safe Haven can be reached, Monday- Friday, 8a.m.- 5 p.m. central standard time.
AVOID ADT AND ESPECIALLY SAFE HAVEN IF YOU VALUE YOUR INTEGRITY AND MONEY. My fiancé and I were duped into the new neighborhood scam and the misrepresentation became so intolerable we actually paid their hostage ransom to get out of our contract. It was almost $2000. And Safe Haven's rude reps would not hear negotiation or bad faith. It took two days and hours of calls just to break free. We are the typical targets … older, vulnerable and we … got taken. Do yourself a favor. Skip 'em. Learn from our error.
Business response:
Good Afternoon Chris, Thank you for reaching out to Safe Haven to share your experience. Safe Haven strives for an excellent customer experience and per your review it would seem we have fallen short. Safe Haven requires all customer to read and review the terms of their contract before , during, and after installation. Should the customer review something they do not agree with during the rescission period the customer is allowed to cancel penalty free. Oer the contract should the customer fail their right to cancel within ... read more
Gave 1 star due to 0 is not really an option. Salesman super smooth with lies during presentation, was told if something came up we could file for a hardship and they would allow to cancel w/o fees, we had no intentions of cancelling until my sister (we live together) fell into a cut back at work and became unemployed. The contract is in her name only and they will not allow us to cancel, and super rude about it at that! So moral of the story, don't sign up unless you know you will never be put in a difficult situation, b... read more
Business response:
Good Morning Shawn, Thank you for reaching out to Safe Haven. We appreciate you contacting us to share your experience. Safe Haven strives for an excellent customer experience and per your your post it would seem we have fallen short. Safe Haven and ADT require contracts to be signed to ensure each Customer has the same opportunity to review and understand the terms of the agreement. A copy of the contract that was signed at the installation and is sent via email to the email address verified as correct upon signing. Safe H... read more
Worst company I’ve ever dealt with. Don’t get anything from them. Don’t get ADT, they’re even worse to deal with. My alarm system has been going off randomly in the middle of the night and day for months. It’s terrifying and exhausting to deal with. It also won’t turn off when I put in my pin right away. It’s as if it has to go off for at least 10min. Then another time it went off and the lady called me and said that I had set it off from control unit itself. Despite me staying over and over that I was in bed and that’s impo... read more
Business response:
Good Morning Jessica, Thank you for reaching out to Safe Haven to share your experience. Safe Haven would like to apologize for any frustrations you may have endured with your service. We strive for an excellent customer service experience and per your post it would seem we have fallen short. Safe Haven invites you to contact our Customer service directly via email at a time convenient for you. Safe Haven has Monday- Saturday appointment times. Customer service can be reached at customerservice@mysafehaven.com or you can co... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.