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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Please make sure you see the fine print on the contract. I was told I could cancel or down grade at anytime and when I tried to make changes what was said was not true. Very disappointed.
Business response:
Good Afternoon Bragg, Thank you for contacting Safe Haven in regards to your experience. We appreciate you taking the time out to voice your concerns and would like to help assist you. Safe Haven does allow you to cancel at anytime however there are fees associated with early termination as stated in multiple areas of the contract and three designated areas on the first page. If you are wanting to downgrade your services and are not longer utilizing some facets of your system feel free to contact us directly at 213-457-7699... read more
Terrible company, terrible products with terrible customer service. I pay $80 a month for a non functioning security system with non working cameras. They will just blame your house and your wifi and tell you how all the other systems work so perfectly. Its something your doing wrong. They want over $1500 to get out of this terrible contract. Protect your money and your home, stay away from these scammers
Business response:
Good Morning Lisa, Thank you for reaching out to Safe Haven to share your experience. First and foremost Safe Haven would like to apologize for any frustrations you have endured. Safe Haven strives for an excellent customer experience and per your post it would seem we have fallen short. After reviewing your account it looks like you spoke with a member of our Customer Service team and scheduled a service call with trip fees waived in order to provide you with a resolution. We appreciate you allowing us to help resolve this... read more
We made an appointment with ADT to get our system serviced, as we had difficulty with the passcode. The rep came out and it was all about up-selling us on products. We explained that we had already chosen our products, and simply needed service for access. He was a broken record, not listening, and going back to his book to show us additional products and features. Very disappointing. And it turns out, two of our doors weren't even secured when ADT installed the system last year. I wouldn't recommend.
Business response:
Good Morning Tisha, Thank you for contacting Safe Haven. Safe Haven would like to extend our sincerest apologies for any and all frustrations you may have endured during the process. Safe Haven strives for an excellent customer experience and per your post it would seem we have fallen short. After reviewing your account it shows that the initial service request ticket was sent directly from Corporate ADT requesting a technician to review your service plan and provide you with a new code. When a review of service plan is requ... read more
REALTORS® BEWARE - SCAM ALERT I have been working with Amanda Jones on 2 clients, now closed. I downloaded the SHS app to receive my referral fees. However, the first closing was rough because Amanda notified me that in order to receive my referral bonus, I had to first provide my buyers copy of their property deed. News to me. One of the reasons I had chosen SHS was the ease of use, including the app. I made that clear. Amanda subsequently didn't need the information from me and I was paid the referral fee. My second clien... read more
Business response:
Good Afternoon Lisa, Thank you for reaching out to Safe Haven. We want to apologize for the experience you have had recently. Unfortunately the representative you were working with no longer is employed with Safe Haven and we would like to address your concerns and make sure they are rectified. However, a new representative has been assigned and she will be contacting you shortly! We have spoken with our administrators in order to unlock your funds. Please log out of the the app completely and go in again and choose "forgot ... read more
My husband and I recently purchased a new home through DR Horton that is also a supposed smart home equipped with a panel and a special front door lock. Since DR Horton purchased these items through this company of course an ADT rep got in contact with us about setting up service through them. However, since ADT was at least $50 more per month and offered the same services as a local company, and since they had lousy reviews and the local company had excellent reviews we decided to go with the local company. However, when... read more
Business response:
Good morning Maria, Safe Haven is reviewing your account and will have our Executive Relations Director contact you no later than 4/29/2019 to help provide a resolution to this matter. We thank you for your patience and understanding during this time.
Horrible customer service. I’ve had Enrique, Mandi and Wasif. Neither one of them will help with when you’re lost and confused. I paid $450 to the austin police department because I didn’t get my system a permit in the first week... and in the first week my original system MALFUNCTIONED and have false alarms which caused APD (austin police dept) to charge me. I got my system replaced and Safehaven would not help me at all on the charges because in the fine writing (DONT SIGN THEIR CONTRACT) they get away with a certain amoun... read more
Business response:
Good Morning Brittney, Safe Haven strives for excellent customer and per your review it seems we have fallen short. We would like to be given the opportunity to address your concerns and provide you with resolution. Please contact us directly at presidentialcomplaints@mysafehaven.com with your name and address, and our Executive Relations Director will be reach out to you shortly. Thank you for your time!
I like the system and everything works and looks great! My issue was that I wished someone had told me it would have taken 7 hours to complete an install! we didn't order much equipment so i guess my technician felt the need to sell me some more. The install time was set for 1230, 4 hours he spent telling me how best to secure my home which I appreciated but at the end of the day I just needed the basic necessities to protect my family and I. He was too persistent and on top of it all I had my hungry toddler, so at 5pm she i... read more
Business response:
Thank you for contacting Safe Haven. First, Safe Haven would like to extend our apologies for any and all frustrations felt by the Customer. Safe Haven strives for an excellent customer experience, and unfortunately it would appear per the review we have not succeeded in this case. We have addressed your frustrations with the technican and his manager. We appreciate your feedback and being a valued Safe Haven customer. Please reach out to us directly should you ever need further assistance at 844-413-1920 Monday- Friday, 8 a... read more
We were very excited to get our new security system, especially the doorbell camera with motion detection. Over the first 2-3 weeks our camera filled up with the allotted 1,000 videos because it kept recording buses and anything larger than a car on the road that is over 50 feet from our house. We called to discuss this and they came out to our house and replaced the doorbell and verified that the sensitivity was turned all the way down (which it was). When the 1st of the next month came and our videos were reset we were fac... read more
Business response:
Hi Daniel, we are very sorry you had a bad experience with us, we can assure you the equipment has nothing to do with us personally! We still would like to look into this matter. Please email presidentialcomplaints@mysafehaven.com
Horrible service. The representative (Francis) appeared to be a nice stand up guy. After being deceived by another representative, Francis wanted to “make it right”. He offer me the first two months free, no initial startup fee, and $100 gift card. Immediately after installation, I was billed two months. I contacted Francis on numerous occasions. He promised to have the money refunded to me, even if he gave me the money out of his pocket. Now that I’m locked into a three year contract, I haven’t heard from Francis. I reached... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.