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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
REALTORS® BEWARE - SCAM ALERT I have been working with Amanda Jones on 2 clients, now closed. I downloaded the SHS app to receive my referral fees. However, the first closing was rough because Amanda notified me that in order to receive my referral bonus, I had to first provide my buyers copy of their property deed. News to me. One of the reasons I had chosen SHS was the ease of use, including the app. I made that clear. Amanda subsequently didn't need the information from me and I was paid the referral fee. My second clien... read more
My husband and I recently purchased a new home through DR Horton that is also a supposed smart home equipped with a panel and a special front door lock. Since DR Horton purchased these items through this company of course an ADT rep got in contact with us about setting up service through them. However, since ADT was at least $50 more per month and offered the same services as a local company, and since they had lousy reviews and the local company had excellent reviews we decided to go with the local company. However, when... read more
Horrible customer service. I’ve had Enrique, Mandi and Wasif. Neither one of them will help with when you’re lost and confused. I paid $450 to the austin police department because I didn’t get my system a permit in the first week... and in the first week my original system MALFUNCTIONED and have false alarms which caused APD (austin police dept) to charge me. I got my system replaced and Safehaven would not help me at all on the charges because in the fine writing (DONT SIGN THEIR CONTRACT) they get away with a certain amoun... read more
I like the system and everything works and looks great! My issue was that I wished someone had told me it would have taken 7 hours to complete an install! we didn't order much equipment so i guess my technician felt the need to sell me some more. The install time was set for 1230, 4 hours he spent telling me how best to secure my home which I appreciated but at the end of the day I just needed the basic necessities to protect my family and I. He was too persistent and on top of it all I had my hungry toddler, so at 5pm she i... read more
We were very excited to get our new security system, especially the doorbell camera with motion detection. Over the first 2-3 weeks our camera filled up with the allotted 1,000 videos because it kept recording buses and anything larger than a car on the road that is over 50 feet from our house. We called to discuss this and they came out to our house and replaced the doorbell and verified that the sensitivity was turned all the way down (which it was). When the 1st of the next month came and our videos were reset we were fac... read more
Horrible service. The representative (Francis) appeared to be a nice stand up guy. After being deceived by another representative, Francis wanted to “make it right”. He offer me the first two months free, no initial startup fee, and $100 gift card. Immediately after installation, I was billed two months. I contacted Francis on numerous occasions. He promised to have the money refunded to me, even if he gave me the money out of his pocket. Now that I’m locked into a three year contract, I haven’t heard from Francis. I reached... read more
Safe Haven was exuberant in their customer service when they wanted to secure my business. Once I signed on, I have had unending technical and customer service issues. The sales rep and technician who set me up have both since left the company, leaving behind empty promises and unauthorized charges, technical failures, false alarms, etc. I will never again get ADT security.
Buyer beware! Scam!!
NEVER buy adt alarm! Since ive had it for the first few months i tried to cancel due to malfunctions and they kept sending a tech. Tech came over 4 times already. 1/5 tech or representative from either safe haven or adt wasnt helpful at all. Most tech who came in dont even know hown to fix the system. We even got the system replaced. Since i had a contract i still owe 1000 to cancel so i would have to keep using a malfunction system, but i tried to cancel before 3 months because it wasnt working. Spoke and emailed their mana... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,400 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.