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1201 South Orange Ave, El Cajon, CA, 92020, United States
Get directionsI'm giving San Diego Post Acute one star only because zero stars is not an option. My mom has dementia and is recovering from a broken hip. They've basically left her with a call button to use for help. She doesn't understand what a call button is for. She keeps puling her hip restraint off and trying to pull her tubes out and saying that she is in pain. No one helped. I told them three times she was uncomfortable and or in pain. I told the nurse that she was uncomfortable She was there for three hours, no pain meds. I fina... read more
Business response:
Hi Nancy, Thank you again for bringing these matters to our attention. I'm glad we had a chance to speak yesterday so that I can better address the situation. Feel free to direct message me or call me at (619) 441-1988 should any additional concerns arise. Thank you, Marionne, Administrator
My friend has broken three bones in a year including her hip at this facility. She is in the memory impaired unit. All her clothing that she came in with has been stolen. When we reported this, they said we needed to provide them with receipts to be reimbursed. Really ? All items were inventoried when she arrived. We have wanted to replace them but her family tells us the items will just be stolen again. My friend also speaks Spanish and most of the staff does not. She is completely isolated, neglected and depressed. ... read more
Business response:
Hi Dawson, Thank you for bringing these matters to my attention. I am so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me at (619) 441-1988. If I'm not immediately available, the receptionist can provide you my cell phone number. Or, you may contact me via email at mmatusalem@plum.com. Thank you, Marionne, Administrator
My Mom has dementia and broke her hip. She was sent to SD Post-Acute. She has been very neglected and we are trying desperately to get her released which seems to be a bunch of ridiculous red tape. She lives in a home where she will have love,support and physical therapy yet they are trying to keep her there to fill the bed. My sister and I have documented unsanitary conditions as well as not being changed. We also notice that she is not being fed or given fluids enough. I have documented each time I have been unable to fi... read more
I wish I could give negative stars because that is what this place deserves completely lack professionalism education and safety at this awful place. if you care at all about your loved one do not place them here also it seems as if though no one speaks English at all!!!! There is no accountability by management nurses are mostly over stretched as well as CNA's charge nurses are good at sitting. My loved one stayed here and when their neighbor had a bm I could completely hear and understand how cruel the staff was to the pat... read more
Business response:
Dear Jes, we typically receive such positive reviews from our residents that I am alarmed and saddened to read your comments. We have chosen to spend our lives in giving this assistance and we earnestly strive to provide a warm and caring environment. I hope you will call me at 619-441-1988 at your earliest convenience so that we can discuss this in depth. -Marionne Matusalem
San Diego Post Acute has a 3.6 star rating with 209 reviews.
San Diego Post Acute is open now. It is open 24/7.