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San Diego Post Acute

3.7

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Location details

1201 South Orange Ave, El Cajon, CA, 92020, United States

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3.7203 reviews
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Yolanda P.'s profile image
Yolanda P. 
rating
4 years ago

i wouldn't send my dog there! my husband went there with a healed small bed s0ar they lie'd and said they where turning him every two hour he was there a couple of weeks i was alound thirty min visit once aweek . one friday they called me and said he was going to the er hisssss butt!! had bed soars like some one took a spoon and dug in his skin one was to the bone he is over 77 y a double amputte and kiaser put him there they thought it was a good place! his doc said they should of sent him to the er before then! now kiaser ... read more

Margarita S.'s profile image
Margarita S. 
rating
6 years ago

Only giving a 2 star because some of the staff were amazing. The nurses were awesome, physical therapist. My sister was there two weeks. She experienced different care. In module 2 they were ok. In module 4 they were amazing. The doctor in charge I never met him but he sounded like he should be in a different field. #noheart. The facility looks under staffed. The administration faculty could use a little more sense of humanity. After all they are dealing with peoples health and lives. They accused my sister of not doi... read more

Business response:

Margarita, Thank you for your feedback! My name is Mary and I just started here at SDPAC. I'm glad to hear that you found some of our staff amazing! But, I'm sorry to hear that it was a disappointing experience overall. I'd love to speak with you to learn more about the pros and cons of your experience. Feel free to give me a call at (619) 441-1988. If I'm not available, please request my cell phone number. Thank you! 

Jamila M.'s profile image
Jamila M. 
rating
6 years ago

I will advice you to never send your family here...... I sent my husband there because he had a heart attack and stroke.....mind you they had to revive my husband 3 times and was in a medical induced coma......by the grace of GOD my husband revived from the coma stroke and heart attack......the sent him to San Diego post accute to rehabilitate. I must admit the place is pretty rough and the CNA'S are always complaining about there job so I come up there every (often if thou I have two disabled sons that I have to take care a... read more

Business response:

Jamila, Thank you for your candid feedback. My name is Mary and I'm the new administrator here at San Diego Post-Acute. I'm so sorry to hear about your experience and would love to learn more so that we can improve. If you are willing, please give me a call at (619) 441-1988. If I'm not available, feel free to request my cell phone number. 

Veronica G.'s profile image
Veronica G. 
rating
6 years ago

My mother was transported here last night @10pm noone came to greet her or check in on her pain. She texted me later at night to let me know she was in pain and noone had came to check in on here since she got there. So i called and asked the nurse how my mother was doing and she immediately said "she is fine, comfortable and in no pain." I then said well she just told me that she is in pain and uncomfortable due to the broken bed they put her in. My mother is there due to issue with her L1 bone in spine. I then asked for he... read more

Business response:

Veronica, I was just alerted of your review and wanted to reach out to see if I could help. I am very sorry to hear about your mother's experience so far and would love to have the opportunity to address the issues. Please stop by my office or give me a call at (619) 441-1988. Thank you! 

Anita R.'s profile image
Anita R. 
rating
7 years ago

My grandfather got thrush from this nasty facility, he got so sick we discharged him and just hired nurses to take care of him at home. My grandfather didnt just get thrush but Mrsa .. they put him in a room with another patient who had Mrsa, grandfather ended up getting it. The nurses are incompetent, I truly wish there was an option to give 0 stars. If you want your loved one to suffer or die, this is the facility to go to. They've been reported to the county, any suspicious activity dont hesitate to report, this place... read more

Business response:

Anita, Thank you for bringing this matters to my attention. We are so sorry to hear about your grandfather's experience and would love to speak with you to better address the situation. Feel free to contact me at (619) 441-1988. If I'm not immediately available, the receptionist can provide you with my cell phone number. Thank you, Marionne, Administrator 

Fay T.'s profile image
Fay T. 
rating
7 years ago

I am giving one star to this place because zero it's not an option. This place smells bad, nurses talk in their own language and you cannot understand what they are talking about. My dad was admitted to San Diego post acute after a hip replacement and that one night he stayed there he wasn't happy at all. He mentioned that he kept calling the nurses and no one would answer him. Second day of him staying there, the nurses did not care that my dad was deep sleeping for more than 7 hours and they didn't take this issue serious ... read more

Nancy B.'s profile image
Nancy B. 
rating
8 years ago

I'm giving San Diego Post Acute one star only because zero stars is not an option. My mom has dementia and is recovering from a broken hip. They've basically left her with a call button to use for help. She doesn't understand what a call button is for. She keeps puling her hip restraint off and trying to pull her tubes out and saying that she is in pain. No one helped. I told them three times she was uncomfortable and or in pain. I told the nurse that she was uncomfortable She was there for three hours, no pain meds. I fina... read more

Business response:

Hi Nancy, Thank you again for bringing these matters to our attention. I'm glad we had a chance to speak yesterday so that I can better address the situation. Feel free to direct message me or call me at (619) 441-1988 should any additional concerns arise. Thank you, Marionne, Administrator 

Dawson M.'s profile image
Dawson M. 
rating
8 years ago

My friend has broken three bones in a year including her hip at this facility. She is in​ the memory impaired unit. All her clothing that she came in with has been stolen. When we reported this, they said we needed to provide them with receipts​ to be reimbursed. Really ? All items were inventoried when she arrived. We have wanted to replace them but her family tells us the items will just be stolen again. My friend also​ speaks Spanish​ and most of the staff does not. She is completely isolated​, neglected and depressed. ... read more

Business response:

Hi Dawson, Thank you for bringing these matters to my attention. I am so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me at (619) 441-1988. If I'm not immediately available, the receptionist can provide you my cell phone number. Or, you may contact me via email at mmatusalem@plum.com. Thank you, Marionne, Administrator 

CE G.'s profile image
CE G. 
rating
9 years ago

My Mom has dementia and broke her hip. She was sent to SD Post-Acute. She has been very neglected and we are trying desperately to get her released which seems to be a bunch of ridiculous red tape. She lives in a home where she will have love,support and physical therapy yet they are trying to keep her there to fill the bed. My sister and I have documented unsanitary conditions as well as not being changed. We also notice that she is not being fed or given fluids enough. I have documented each time I have been unable to fi... read more

Frequently asked questions about San Diego Post Acute

How is San Diego Post Acute rated?

San Diego Post Acute has a 3.7 star rating with 203 reviews. 

When is San Diego Post Acute open?

San Diego Post Acute is open now. It is open 24/7.