Santa Teresa Terrace

Cristina A 

on BBB

11 months ago

This was the worst apartments Ive ever been to. Lease renewal wasnt done on time I was blamed even though they never got to mine on time and they had add extra paper work and never told me I had to turn anything in until it was to late. For the next month they charge me month to month fees wasnt going to refund the money even if I signed for another year. So I ended my lease asked the manger multiple times if all charged will be put in by the 3 of the month so I wouldnt have to worry about this anymore she said YES. But a wh... read more

Seiny S 

on BBB

a year ago

******** Charge Issue#With sleepless nights , and more than 10 times going to the office with no help.Wrote emails to corporate and left voice message. How come Rent increase from the 2nd to 3rd or 3rd to 4th.Met 2 peoples at the office complaining about the same scenario.I sent 2 emails explaining the full details and I have snap shots. I am requesting full billing audit for all the years I have been here.Thank you 

Obsesion H 

on BBB

a year ago

Horrible staffing for apartment communities that are nkt attentive nor do they work with a sense of urgency. The phone number for TAM Residential customer service does not direct you to anoive person and actually does not direct you anywhere. It gives you an option to speak with the fromt desk but when you press the number it goes back to the main menu and when you press to leave a message it takes you back to the main menu. Avoiding accountabily much eh? The ****** at ********** "Luxury" Apartmens have went in a downward tr... read more

Javier C 

on BBB

a year ago

On the morning of April 7, 2025 I stopped to get information on an apartment. I noted the young man that I was looking for a two bedroom but would consider a two bedroom apartment. He indicated that he could show me a two bedroom and a one bedroom apartment and asked for my ID. I provided him my ID, he placed in a desk cabinet and checked with a female coworker who went was in a side office. He came back and was polite but told me he could only show me a one bedroom apartment, even if he had stated they had other units avail... read more

Chanel C 

on BBB

a year ago

This place scam me for the last of my money the leasing agent lied and said that they work with people with bad credit after I had advisor that I had bad credit. She stated that all they would need was an additional deposit so me believing that they work with people good credit I put down $500 of my deposit fee and she guaranteed me the apartment then the next day she gives me a call and tells me that was denied and that they were only gonna send me 250 of my deposit check then she started stating that they dont work with pe... read more

LaNisha P 

on BBB

a year ago

If you see TAM Residential RUN! Their properties have multiple issues that will tales years to address. No one answers, calls or emails. They are not concerned about any of their residents. They have truly given me the worst experience I have ever received. They overcharge and do not provide what they charge for. Many thefts and drugs on their properties. Do not let the great photos on their website fool you. 

Iley O 

on BBB

a year ago

I am due for a refund for a rent overpayment in October. ****** who used to work in the office tried to do the refund, but two weeks later still nothing. I spoke with a member from corporate, still nothing. I've even called the corporate myself, but no answer or response. Why is it so hard to get a call returned or a phone answer? 

Jayda J 

on BBB

a year ago

Hi, Ive called multiple times for my lease. Prior to us being approved for the apartment, I had to call multiple times to reach out about my application process. I went over to the ************* apartments to sign the lease, they told me that they will send over the welcome letter with further instructions and never sent over. I called again today, no answer. More times then most Ive been sent to voice message. I dont want to think this is a red flag thats foreshadowing my experience before moving in but it is feeling that w... read more

Adam Z 

on BBB

a year ago

I live in building 4 at ************ There is 65 apartments in that building And free 12 parking spots right next to the building No carports been available for over a year nor the business is doing anything to provide more parking spots Good luck finding a parking spot close to you Or a available parking spot through the entire complex after 11 pm So many other problems like billing, package room, dog f**** all over the place, broken gate or elevator often, maintenance, different management every few months Overall it's jus... read more