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Santa Teresa Terrace
- Apartments
- Santa Teresa, NM
About this business
Location details
105 Comerciantes Blvd, Santa Teresa, NM, 88008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is the worst apartment company I've had to deal with. Their property at ********* at ********* was a nightmare to live at. There were constant issues with the ** and other things breaking down. They were slow to get to maintenance requests and often would close them without doing them, which is problematic when it's for the ** in summer.When you move out they charge for rent and expenses that are after your lease expiration, even if you give 2+ months notice. They also will add hundreds of dollars for "Resident Damage C... read more
Business response:
******, thank you for sharing your thoughts as a former resident. We understand the importance of responsive service, and we always share our move-out policies and pricing at the time of leasing. We are sorry to hear that you have had trouble reaching our team to discuss your concerns about your final bill. As we look into this matter, please contact us at ************************************ so we can assist you further.
Rented at one of their properties. ************************ in *******,**. Left on January and I havent received my deposit back after I was told that they had sent the check to the wrong address but they were going to fixed it. Its March and when I call back to the property I was told that it has a mew owner and I cant be helped. Been calling them but nothing no answer back.
Business response:
*****, thank you for sharing your review. We would love to have the opportunity to update you on the status of your security deposit. At your earliest convenience, please email us at ************************************ so we may gather more information. We look forward to hearing from you.
This apartment complex keep charging unexplained fees, no assistance in any way, they are rude and theyre never in their office.
Business response:
*********, thank you for making us aware of your concerns with add-on fees and communication. We pride ourselves on our ability to provide consistent information and service, so rest assured that we will take the time to reevaluate our performance in these areas. At your earliest convenience, please email us at *************************************
Terrible place to live. I paid **** a month. Paid my rent on time every month, and now find out today that Im going to be charged more than double the amount if I dont renew my lease. To live here is going to be **** a month. I cant believe these people can get away with this. I do not recommend this apartment complex, they are shady, and have no remorse.
Business response:
Thank you for reaching out as a valued resident. Our leasing and renewal prices are heavily impacted by the market, and we remain competitive with similar communities in the area. We are sorry to hear that you have concerns, and we would be happy to discuss your situation with you directly. Please email us at ************************************ when you have a moment. We look forward to connecting.
So, we are highly considering moving soon. We have the smallest unit, 689 sqft. Had to buy the storage unit ** we only have TWO closest, one in the bedroom and the only a SMALL hall closet. We are charged $1275!!! Its absolutely ridiculous when our apartment is priced on the website for way lower, even the ************ are showed for lower. No reason our rent should be this high when the larger units are priced a few dollars higher than ours. Literally by $10. By January, we are moving unless we can move to a larger apartmen... read more
Business response:
Thank you for reaching out to us, ******. We truly value our loyal residents and strive to maintain competitive pricing. Our team welcomes the opportunity to discuss your situation and explore your options directly. At your convenience, please email us at ************************************* We look forward to connecting.
************************ in ******* **, submitted an incorrect claim to my ***** Deposit, for a Final Water Bill. The Final Water bill was submitted and paid in full via TR Central ************* Yet, the complex is still trying to get that money even though it has been paid off. I have the email confirmation and receipt where it was paid. I have been trying to contact someone regarding this issue, and no one seems to help. I moved across the state to ******, **. ******* is 5 hours away!! This is getting really ridicules. No ... read more
Business response:
****, thank you for updating us on this situation. We would be more than happy to look into this matter for you to ensure your account reflects your most recent utility payment. At your earliest convenience, please email us at ************************************* We look forward to hearing from you.
This company made an error in returning my security deposit refund putting my minor grandson's name on the check and then refusing to return my messages and taking their time about re issuing the payment. The acting manager has been repeatedly rude and disrespectful as well as condescending. She pretended over a week ago that she was going to get right on it and has not done so according to what she told me this morning. My reason for moving is that they refused to transfer me to a handicap unit or at minimum a unit with a w... read more
Business response:
**********, thank you for following up about your security deposit. We strive for clear, responsive communication and are very sorry for any misunderstanding. We are eager to clear up this matter and ask that you please email us at ************************************ so we may assist you. We appreciate your understanding and look forward to connecting.
I have lived at the Estates of Bellaire in *******, ** for 7+ years and ever since the complex was sold and TAM Residentials LLC took over management of the property, the quality of living and feelings of safety have deteriorated. Here are a few of the concerns I have voiced to not only office management and staff but also TAM Residential LLC regional leadership.Increased Crime at the Complex: Resident security is not a priority for TAM. Resident safety should be the #1 priority of management and TAM!The complex was added to... read more
Business response:
******, thank you for taking the time to share your concerns about our new management. While we understand that leadership changes can be stressful for residents, it has always been our goal to provide consistently superior service even as we continue to pinpoint areas in need of improvement. The incidents you describe do not reflect our usual high standards, so we are eager to investigate right away. When you have a few moments, please email us at ************************************ so we may gather more information that w... read more
i live in northforest trails apartments ive been there a year and it has been h*** since i moved there starting off before i moved there i told them i needed a downstairs apartment they took forever to do my paper work i was basically living in motels and place to place for about a month so when they told me to pick up my key i was excited and when i got there but low and behold when i got there to pick up my key it was an upstairs apartment i took it under distress since then there never answer the phone when i call or have... read more
Frequently asked questions about Santa Teresa Terrace
How is Santa Teresa Terrace rated?
Santa Teresa Terrace has a 3.8 star rating with 284 reviews.
When is Santa Teresa Terrace open?
Santa Teresa Terrace is closed now. It will open tomorrow at 8:30 a.m.