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Santa Teresa Terrace
- Apartments
- Santa Teresa, NM
About this business
Location details
105 Comerciantes Blvd, Santa Teresa, NM, 88008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I moved out over 10 months ago and have still not received my full security deposit after leaving and no one at *** will reach out to me even though the current ******************* Company supervisor has made multiple attempts to reach out and assist me. There is no direct number to speak to a live agent and when living in the apartments, I could not get anyone from *** to address any and all my concerns while living there and in trying to get my full refund of my security property that was approved by the on-site management... read more
I lived in a TAM Residential apartment for 6 months. During those 6 months, I quickly realized that the management/corporation was purposefully seeking to scam its tenants through additional fees and changes in rules and policies. I am convinced that the company has an arrangement set up with "Jetty" whom I had to pay $740 for an insurance plan that did nothing. This money was never seen again and was not used to fix the supposed "damages" left to the apartment. TAM Residential purposefully waited to submit any claims to Jet... read more
the place i rented from used to be better before it was sold to a company. we had an agreement on a last month rent payment, but now they are trying to charge me more for that month. don't trust these people. I got charged for cleaning the apartment i left after spending an entire day cleaning it. so don't worry about cleaning your place they will charge you regardless. If i could give negative stars i would, dishonest, untrustful people. I would never recommend people to rent from this company.
Management is deceitful, dishonest and wildly unprofessional. They give the run around on basic repairs while the facilities crumble. The parking garage has 5 or 6 wheelless vehicles at any given time from theft and no security guards. The front gate has not worked in months. The swimming pool was closed the entire summer during the hottest summer on record with no accountability regarding its cleaning schedule. Filthy hallways (as soon as you open your front door) in all 20 buildings because they are sort of cleaned maybe o... read more
Business response:
*****, we are always seeking to uplift the satisfaction of our residents, and we appreciate you highlighting these areas of concern. These descriptions don't appear to align with our exceptional standards for our residents' comfort and peace of mind, and we've elevated your comments for further review and action. Please get in touch at ************************************ at your convenience. Thank you.
Dishonest management. Left the apartment in the same condition as moved in (nothing beyond normal wear and tear) and they filed a claim against my insurance a month after I moved out, which I ended up being responsible for. If you decide to move in, my advice is not to trust the management and collect as much evidence as possible before moving out.
Business response:
Komron, thank you for sharing your move-out experience. We are sorry to see your disappointment, as we strive to provide detailed information about all of our policies at the time of lease signing. It would be our pleasure to review the charges on your account with you to resolve any questions. Please reach out to us at ************************************* We wish you well in your new home.
this place is horrible, since ****** has started working as head Maintenance the work orders are actually getting done and done correctly! but I have lived in these apartments since 2018 and I have been picked around and treated like s*** I recently had to move apartments due to my apartment being completely ******. we were getting shocked turning on the shower and was told over and over again there is nothing wrong. finally when 3 out of 4 of the Conjoined apartments started having the same issue and maintenance changed and... read more
Business response:
*****, we appreciate your feedback about your experience transferring within our community. Although we are glad ******** dedication has made a good impression, we want to address any lingering concerns to ensure your comfort and satisfaction. Please contact ************************************ so we can address each of your comments in detail. Thank you.
*************** in *****, ***** - This place is a complete nightmare. TAM Residential taking over has taken it down hill. Putting in maintenance requests means nothing. Youre lucky if they come to look at, let alone repair anything. They tend to just mark it complete. Meanwhile you can see maintenance men just sitting in between buildings in their phone in the shade on golf carts. The office staff isnt any better. Calls. Emails. Messenger pigeons. Youre lucky to have your issues addressed. They asked us up purchase gate keys... read more
Business response:
Thank you for taking the time to share your concerns about our maintenance service and management team. We are committed to maintaining a clean and inviting living environment that all our residents are proud to be a part of. With that said, we regret that you feel less than satisfied with our current performance. We are eager to help restore your confidence in our ability to serve you, so at your earliest convenience, please email us at ************************************* We look forward to hearing from you.
***************** has with-held my deposit check in bad faith after the original was sent to an address where I no longer live. I have called multiple times, sent multiple emails, and spoken to several people over the past YEAR who said they would take care of my issue, but never follow through. This is a terribly managed property. Y'all owe me $500.
Business response:
******, thank you for taking the time to share your concerns about your security deposit refund. We understand, and we are committed to improving your perception of our service. At your earliest convenience, please email us at ************************************ for further assistance. We look forward to hearing from you.
Providence Uptown Apartments in ******* has become a nightmare since TAM Residential (TAM Management) took over. The place has turned into a rundown ghetto. The management team, especially ***************************** and ********, are only interested in scamming residents. They never answer phone calls or emails, and they gaslight residents by pretending to be available but never following through.They add bogus charges like amenity fees, even though all amenities have been removed. There's no security, no cleanliness, and... read more
Business response:
****, thank you for contacting us regarding your concerns. We pride ourselves in delivering a superior living experience and firmly believe in providing honest, courteous service to all of our residents. We are very sorry to hear that you are unhappy with the service and atmosphere in one of our communities, and we would like to connect with you directly so we may address your concerns. When you have a moment, please email us at ************************************* We look forward to improving your experience.
Frequently asked questions about Santa Teresa Terrace
How is Santa Teresa Terrace rated?
Santa Teresa Terrace has a 3.8 star rating with 284 reviews.
When is Santa Teresa Terrace open?
Santa Teresa Terrace is closed now. It will open tomorrow at 8:30 a.m.