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Schumacher Buick GMC of West Palm Beach
- Automotive
- West Palm Beach, FL
About this business
Location details
3031 Okeechobee Blvd, Suite A, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
The worst dealer in the US. Bad after sale. I bought a new Yukon, it came with a broken part in the trunk and with the steering misaligned. As I live far from West Palm Beach, I asked the seller (I have a text message to prove it) about the steering misalignment and he said I could fix it at any GMC dealer. The dealer in my city said that this is not included in the warranty and I have to pay to fix the defect. And if I want to replace the broken part, I have to pay for that too. Another problem I had with this dealer was wi... read more
Business response:
Thiago, thank you for sharing your experience at Buick GMC of West Palm Beach, we are sorry to hear that our standard was not met during your interaction with us. We listen to your concerns and are truly working everyday to make an improvement for our clients. Thank you Schumacher Auto Group.
"There are car salesmen and then there is Rick Sander at..." There are car salesmen and then there is Rick Sander at Schumacher Buick GMC! If you are looking for a new vehicle and want to do business with a great guy, be sure to see Rick for a smooth transaction and the absolute best deal!!
Business response:
Thank you very much for your rating! We are glad you had a pleasant experience. Welcome to the Schumacher Family!
"The worst man I've ever dealt with in this industry. He..." The worst man I've ever dealt with in this industry. He just kept pushing the vehicles on me. It seemed like all he cared about was making a sale.
Business response:
I apologize for you experience at West Palm Beach Buick GMC. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Customer Experience Manager
"Money pit,$$ bait and switch picked up yesterday,dash..." Money pit,$$ bait and switch picked up yesterday,dash light on.took home today van wouldn't change into gear. Had over month not working
"Why Not to Buy from Schumacher Buick GMC of WPB" The customer service at this dealership is appalling. I have written two letters to Mr. Chuck Schumacker, an e-mail and a phone call to Mr. Dion Sanchez (General Sales Manager), an e-mail and a phone call to Mr. Robbie Bratcher (Sales Manager), phone call to Customer Service, two phone calls to Ms. Daniella Bellitos since the purchase on November 23, 2019 and I have YET to receive a reply. I have been a long-term customer of yours from purchasing the GMC Hummer H2, to a 2012 ... read more
Business response:
Mr. Monroy, thank you so much for your feedback. I apologize for any inconvenience that you incurred. Our goal at Schumacher Automotive is to provide an excellent customer experience. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003
"Salesman " I would highly recommend my salesman Kyle Williams worked very well with us through the whole process, we had a problem with them paying off our trade in, I had spoken to a sales manager he assured me it be taken care but never was, Kyle stepped up handled for me. Thanks Kyle
Business response:
D, thank you for taking the time to offer your rating and review. I am certainly sorry if we did not meet or exceed your expectations. Your star rating is different than the comment you offered. Is there an unresolved issue? Please let me know and I will be happy to assist. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"Sell and then vanish" Dont expect any help after they sell you a car. After phone calls with unreturned messages and multiple emails, I still cant get ahold of anyone to help me. I dont live in the area anymore otherwise I would be on their doorstep. Dont buy here.
"Oil Change, Tire Rotation, Bad Windshield Wiper at Delivery" This was my 1st trip to the service department since I purchased the vehicle. I didn't get his name but he wore a White Shirt and Tall person who walks around the Service Bays went above the call of duty and replaced my Driver Side Wiper at NO CHARGE. In contrast the Service Advisor upon checking in my car for service wouldn't change a bad Driver's Side Wiper under Warranty due to the mileage on the vehicle. Not taking into consideration that it was the 1st time i... read more
"Dishonest employee" When this employee was specifically asked a question he was deceptive and did not tell the truth. Also on the receipt tried to upsell me for work that did not need to be done.
Frequently asked questions about Schumacher Buick GMC of West Palm Beach
How is Schumacher Buick GMC of West Palm Beach rated?
Schumacher Buick GMC of West Palm Beach has a 4.4 star rating with 2,601 reviews.
When is Schumacher Buick GMC of West Palm Beach open?
Schumacher Buick GMC of West Palm Beach is open now. It will close at 8:00 p.m.