Schumacher Buick GMC of West Palm Beach

kathleen Ann Montagnino-DeMatteo 

on DealerRater

8 years ago

"Service on Pontiac 2009 G6 on 10/12, and 10/16/16" Monday 10/12, My Appt was at 10:20... .It was a holiday, many 'drive ins' , no appts. Service representative Nestor was unaware of holiday and the overload of customers. Vague interest in my concerns and inability to understand, aloof in demeanor. Service for Pontiac 2009 G6.....Disappointing the manner in which Nestor communicated with me and length of time, 5 hours it took to diagnose the problem with my car on 10/12. Refusal to use my Extended warranty , in conversation ... read more

Parisbil 

on DealerRater

9 years ago

"Lack of basic mechanical skills" This dealership is incapable of aligning the front end of my VW which they sold me brand new with a mid-aligned front end and also a dead battery. They were capable of replacing the battery but if they can't align a front end they'll probably screw up your oil change. I will never let these clowns touch my car again. 

jaycee 

on DealerRater

9 years ago

"Repeat Customer" This is my 5th vehicle purchased @ Schumacher's in the last 16 years. I would not have returned year after year if I was not satisfied. 

Warren1999 

on DealerRater

9 years ago

"They had what they advertised " They had what they advertised. Lot of dealers tell you what you want to here. but once there give excuses Not at SCHUMACHER Would Bye again from GMC dealer. 

Msanoguet 

on DealerRater

11 years ago

"Worst service I ever had. The other people seemed alright..." Worst service I ever had. The other people seemed alright but my car service person assigned to me was horrible to deal with and obviously hates his job. 

rh4par 

on DealerRater

12 years ago

"They installed a rear wiper on my 2010 Terrain during my..." They installed a rear wiper on my 2010 Terrain during my prior visit (Blade is only available at dealer). During the install, they cracked the part that holds the blade. Now, during my oil change, I asked them to put a new blade on. Well they could not because it was cracked. I was made to buy an entire new wiper arm. My wife drives this vehicle and I am in the market for a new one. Makes me think hard about buying a GMC or ever using/ buying from this place. 

Sabrina32 

on DealerRater

13 years ago

"So my husband & I had seen an SUV on line on the..." So my husband & I had seen an SUV on line on the Shumacher website & decided to go take a look @ it & we have a GrandTouring Mazda CX9 fully loaded in great conditions & 20' premium wheels which kelley book trade in value is a little over $20,000. Well, once we arrived to the lot and told the sales man what we r looking for his 1st question was: are u looking to finance? And when we told him we were going to pay cash thats when we became 2nd class buyers. he sits down doe... read more

Saimenek 

on DealerRater

13 years ago

"Dealership does not care about helping you out. Arrived..." Dealership does not care about helping you out. Arrived at the dealership an hour before closing. Walked around the lot for about 10 minutes and was approached by no one. Decided to walk in to see if they were even open which they were and sadly was approached by no one once more yet could see employees in their offices. Well after about 20 minutes the sales manager Tim came by, didn't even introduce himself nor ask for my name. I told him I was interested in their... read more

cav0903 

on DealerRater

14 years ago

"Used a coupon for free oil changes issued after Saturn..." Used a coupon for free oil changes issued after Saturn Closed their stores nationwide. On both occasions, I found this dealership and its staff to be uninviting, unfriendly, extremely cold and rude, and very unprofessional. I was given a 7:30am appointment for this service and discovered upon arrival that the service techs work starting at 8am. A total waste of my time. Service adviser was extremely cold and rude, not even introducing himself. It was difficult for m... read more