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Schumacher Chrysler Dodge Jeep Ram of Delray
- Automotive
- Delray Beach, FL
About this business
Location details
2102 S Federal Highway, Suite A, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Excellent sales personnel and horrible finance and..." Excellent sales personnel and horrible finance and management. They took 1.5 weeks post signing of documents to deliver a vehicle- without paperwork or a tag!!!!
Business response:
Thank you for taking the time to respond. We are glad that the sales team met your expectations and that you will enjoy your new vehicle. We are sorry that the finance team did not meet your expectations, we will review this and make every effort to improve. Thank you
"Horrible dealership. Zero customer service. Needed to..." Horrible dealership. Zero customer service. Needed to wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 1/2 hour wait for oil change which it’s been 2 hours so far. All they tell you is it’s almost ready. What is the point of an appointment.
"Worst experience ever.We buy cars every 2 years and will..." Worst experience ever. We buy cars every 2 years and will never go here again Finance dept is the worst Ripped us off and blamed it on the computer Still trying to resolve this since Dec 1st Totally unprofessional and a bunch of liars
"Purchased new Jeep Cherokee Limited on 10/10. Sales..." Purchased new Jeep Cherokee Limited on 10/10. Sales process was fine although long process waiting to meet with Finance team. There was a interior trim panel that needed fixing. I made appointment with Service dept for 4:00pm on Friday 10-16. I got call day before they could not service my car as that time just for drop offs. I was given time 10/21. They had my car nearly the entire day and did not fix the issue and in fixing discounted the gear shift back light. Tuesd... read more
Business response:
Hello Sharon: Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please call me, as I would like to make things right. Cindy Hebding Customer Relations Manager 561.615.3316
"Not happy with dealership, Art did pretty much the best..." Not happy with dealership, Art did pretty much the best he could. No loaner from dealership for work that needed to be done with purchase ..I’m not sure in what galaxy someone lives in that you don’t think I need a car for two days but they did. I paid cash for purchase of vehicle and was still held captive for over five hours, not sure how or why.
Business response:
Hello Meredith: Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would like to know more, so we can deliver a better experience next time. Please contact me at your convenience. Cindy Hebding Customer Relations Manager 561.615.3316
"Art was helpful and respectful person and he did a good..." Art was helpful and respectful person and he did a good job to finish the deal, beacuse of his personality I will recommend him to other.
"The worst Dealer I’ve bought a car in my life don’t..." The worst Dealer I’ve bought a car in my life don’t recommend anyone to buy a used car there... horrible... Once i got out the dealer the AC stop working and I pay 29k cash for the car and now nobody answers the phone to help me
Business response:
Hello and thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to me directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Cassie Montalvo Customer Relations Manager 561-253-6733 cmontalvo@schumacherauto.com
"The primary reason I purchased a vehicle here is because..." The primary reason I purchased a vehicle here is because Alberto was a very honest, non pushy and professional. Furthermore, even after the deal had been made, he kindly offered to pick up my vehicle from where I work to have it serviced. Bottom Line: If you don't want a stereotypical pushy car salesman, ask for Alberto
"Horrible customer service. If you want dishonesty ,false..." Horrible customer service. If you want dishonesty ,false promises and incompetence this is the dealership for you. Do yourself a favor and go to another dealership I
Frequently asked questions about Schumacher Chrysler Dodge Jeep Ram of Delray
How is Schumacher Chrysler Dodge Jeep Ram of Delray rated?
Schumacher Chrysler Dodge Jeep Ram of Delray has a 4.4 star rating with 5,093 reviews.
When is Schumacher Chrysler Dodge Jeep Ram of Delray open?
Schumacher Chrysler Dodge Jeep Ram of Delray is closed now. It will open tomorrow at 8:30 a.m.