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ScrapRight
- Software company
- Chambersburg, PA
About this business
Location details
413 Phoenix Dr, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Easy to use and works great Pros: We really like the ease of use. Anytime there is an issue the customer support quickly resolves the problem. Cons: Needs an offline version for outages. If there was a offline version we would never have any down time.
Business response:
Josh, thank you man! Really appreciate the positive feedback! Always know we are here for you if you need us!
Scrap Right has evolved into a great tool for the Scrap Industry Pros: There's numerous features to like but the best for me is the full size ticket screen which allows me to enter truckloads of materials in fractions of time Cons: During the growth of this software I had many issues to start but they took my ideas along with many others & have eliminated most all issues to date
Business response:
Dennis, thank you so much for taking time out of your hectic year end schedule to provide us with a review! You don't know how much it means to us! If there is ever anything you need, you know my door is open! Merry Christmas!
We met most of the people in the company and all were very friendly. Customer support is perfect Pros: The customer service, the sales guy is awesome. If i have a problem they are either available or get back to me in 15 min or less. I've had very few issues with it since we started and it was mostly learning. Cons: I wish I could put weights in without having to hit "enter weight manually" each weight. That is my only gripe Overall: Its easy to use. I am the one who uses it all day and I had very few issues learning it.
Business response:
Rachel, thank you so much for your review and the kind words about our team! I know all of the guys/gals at ScrapRight love working with your company as well! One point, regarding the enter weight manually, this is a user permission and if we have authorization we can turn this off so that you dont have to hit it each time! Please call into to support from 7am - 7pm M-F and 8am-4pm on Sat and we will change that for you!! Merry Christmas!
NO ISSUES Pros: The software is easy to use and anyone with just a little bit of computer experience can learn how to use the program. It is easy to add or remove commodities codes and names.
Business response:
David, your review means the world! If there is anything we can ever do for you, never hesitate to call or email! Merry Christmas!
Very easy to Navigate Pros: Tracking of inventory is awesome. Being able to see what's in Finished goods and what's in the whip. Cons: Looking up material via inventory seems like it could be made simpler. Scrap right uses numbers but yet you can't look material up by number code Overall: Tracking of inventory made our life a lot easier
I've had scrap right for many years now. Durability is excellent. Been easy to use. Pros: It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis. Cons: At times the system runs slow. Other times part of the system just stops functioning and needs to reboot. Overall: Streamlined inventory cost and analysis.
Business response:
Jacob, thank you for taking out time of a crazy schedule to give us a 10 out of 10 recommendation! We appreciate it more than you can know! Regarding the slow or reboot, just a note, you have been with us I believe for 6 or 7 years, I am pretty confident that we could eliminate these issues altogether with a newer better up to date server that would also come with a 3yr NBD Onsite Warranty. Call me for options!
Extremely happy with my decision to purchase ScrapRight's software program. Pros: Ease of use and technical support. My staff and I were proficient with the software within 24 hours of installation. Their installation team were extremely professional, helpful as well as patient answering all of questions. Cons: Weekend support, though available, is a little bit slower, but available. It would be nice if there were more report options, but short of that, We have zero complaints! Overall: Complete Quick Books Accounting integr... read more
Business response:
Stephen, really appreciate you taking time out of your busy schedule to review us! Quick question regarding reports for you, have you seen the Admin Ticket Review? Are you using it? as it can create just about any report you would ever need! Call me to schedule a time to see that in action if you haven't already!
overall, good. Sometimes not as accurate as I would like. Pros: I like having the ability to see average prices for materials, especially in my area. Generally I have very good luck with the app and enjoy using it. Cons: Sometimes the prices aren't as accurate as I would like, but that seems to be improving. Additionally my app seemed to crash a couple times when I first started using it, but again, that has since improved.
Business response:
Hello Seth! Thank you for filling out this review and providing us with much needed feedback, we certainly appreciate it! Seth, I believe you came on after the initial training and installation was completed and I think that you and perhaps others at Cumberland Recycling might benefit from a little training? I would like to offer you an hour for free to help you with reports and averages! Also, our trainers are always available to schedule either online or onsite custom training for you and your employees! Let us know and ca... read more
Easy, simple problems resolved quickly. Complicated matters are ignored. Pros: The software is easy to use, teach new users how to use, and navigate through. Adding/removing is simple and accessing/printing reports is simple and easy. Cons: Features (like the Container Tracking) are not available and the Scrap Right rep's cannot explain why. Further, ScrapRight rep's are quick to determine a matter "resolved successfully" when in fact the issue was NEVER properly fixed or even addressed.
Business response:
Adam, thanks for taking my call today and reviewing these open issues. Derek is sending you a new invite to demo the Container Tracking and Dispatching module and get you guys up and running, this will include Asset Management, Scheduling PM's, To Do list and Calendar, it will also include the Mobile App for drivers. I have spoken to support regarding the open vs closed tickets issue, they assured me that they will only close a ticket that is open if they cannot reach the customer and are not receiving any information back. ... read more
Frequently asked questions about ScrapRight
How is ScrapRight rated?
ScrapRight has a 4.6 star rating with 193 reviews.
When is ScrapRight open?
ScrapRight is open now. It will close at 7:00 p.m.