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ScrapRight
- Software company
- Chambersburg, PA
About this business
ScrapRight is Recycling Software Done Right. Having served hundreds of Recycling Centers and Scrap Yards in multiple countries to get into compliance and run their businesses more easily and efficiently, our team has carefully crafted the best recycling software program the scrap industry has ever seen. Ticketing, compliance, inventory and shipping are made easy with ScrapRight. With over 750 successful software installations, thousands of users, and millions of tickets processed, ScrapRight has rapidly become the #1 easie... read more
Location details
413 Phoenix Dr, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I've had scrap right for many years now. Durability is excellent. Been easy to use. Pros: It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis. Cons: At times the system runs slow. Other times part of the system just stops functioning and needs to reboot. Overall: Streamlined inventory cost and analysis.
Business response:
Jacob, thank you for taking out time of a crazy schedule to give us a 10 out of 10 recommendation! We appreciate it more than you can know! Regarding the slow or reboot, just a note, you have been with us I believe for 6 or 7 years, I am pretty confident that we could eliminate these issues altogether with a newer better up to date server that would also come with a 3yr NBD Onsite Warranty. Call me for options!
Extremely happy with my decision to purchase ScrapRight's software program. Pros: Ease of use and technical support. My staff and I were proficient with the software within 24 hours of installation. Their installation team were extremely professional, helpful as well as patient answering all of questions. Cons: Weekend support, though available, is a little bit slower, but available. It would be nice if there were more report options, but short of that, We have zero complaints! Overall: Complete Quick Books Accounting integr... read more
Business response:
Stephen, really appreciate you taking time out of your busy schedule to review us! Quick question regarding reports for you, have you seen the Admin Ticket Review? Are you using it? as it can create just about any report you would ever need! Call me to schedule a time to see that in action if you haven't already!
overall, good. Sometimes not as accurate as I would like. Pros: I like having the ability to see average prices for materials, especially in my area. Generally I have very good luck with the app and enjoy using it. Cons: Sometimes the prices aren't as accurate as I would like, but that seems to be improving. Additionally my app seemed to crash a couple times when I first started using it, but again, that has since improved.
Business response:
Hello Seth! Thank you for filling out this review and providing us with much needed feedback, we certainly appreciate it! Seth, I believe you came on after the initial training and installation was completed and I think that you and perhaps others at Cumberland Recycling might benefit from a little training? I would like to offer you an hour for free to help you with reports and averages! Also, our trainers are always available to schedule either online or onsite custom training for you and your employees! Let us know and ca... read more
Easy, simple problems resolved quickly. Complicated matters are ignored. Pros: The software is easy to use, teach new users how to use, and navigate through. Adding/removing is simple and accessing/printing reports is simple and easy. Cons: Features (like the Container Tracking) are not available and the Scrap Right rep's cannot explain why. Further, ScrapRight rep's are quick to determine a matter "resolved successfully" when in fact the issue was NEVER properly fixed or even addressed.
Business response:
Adam, thanks for taking my call today and reviewing these open issues. Derek is sending you a new invite to demo the Container Tracking and Dispatching module and get you guys up and running, this will include Asset Management, Scheduling PM's, To Do list and Calendar, it will also include the Mobile App for drivers. I have spoken to support regarding the open vs closed tickets issue, they assured me that they will only close a ticket that is open if they cannot reach the customer and are not receiving any information back. ... read more
We've been using ScrapRight for over 5 years now and have been very pleased with it. Pros: ScrapRight keeps us compliant with state recycling laws. It's easy to use and easy to teach others to use. Cons: I have no major complaints. The tech team is working out some kinks in the latest version. I will be ready for the GA vehicle upload to work without any problems.
Business response:
Scott, thank you for taking the time to provide ScrapRight with a review! We really appreciate it! The kink you referred to with GA NMVTIS has been fixed int eh latest update which is being tested as we speak! You can expect a call this week to get your system updated! Please never hesitate to call or email if we can ever help with anything else!
Happy with our purchase, customer service really makes the package. Pros: Ease of use, but I like the service availability and quick response. We depend on Scrapright for our daily operation if it goes down we cannot function effectively. Cons: Sometimes it locks up. Some of the admin functions are time consuming. It would be nice to change all prices then hit save rather than having to change 1 at a time. Overall: Customer support, we were having a hard time with our previous company.
Business response:
Victor, thank you for the kind words and the honest review of ScrapRight. We appreciate this more than you know! Wanted to follow up on price updating, have you seen the ability to update pricing from the grid? This eliminates the one at a time price update. Please feel free to give me a call at anytime and I can show you this and a few other tips and tricks that can speed up your day! 877-897-6422
Scrap Right makes my job easier. Pros: I like being able to see my customer's history easily. It makes it easy and quick to assist law enforcement. The pictures are good quality too. Cons: If you don't type something just right in the search, it may not come up. Missing an apostrophe or a comma could exclude what you're looking for from you results
Business response:
Beverly, thank you so much for reviewing us! It means the world. If you ever have a feature question let us know we would be glad to show you where and how to use it!
Awesome Pros: Its easy to use and effective. It gets the job done when needed. Its simple. Things are easy to fix. Cons: Sometimes things stop working and its hard to fix. And you have to stay up on the price change. But usually if i call its fixed right away.
using since 2011 very happy Pros: ease of use. the icons are straightforward and easy to use. when you need to start a new ticket it is very simple and the software is easy to train someone on. Cons: overall speed can vary at times. meaning sometimes it takes far too long for the software to complete keystrokes. Overall: it helps us earn our living and establish our business as the top recycling company in the area
Business response:
Steve, thank you for taking time out of your busy schedule and reviewing ScrapRight, we appreciate it much more than you will ever know! I read your concern about slow keystrokes, we have seen this in the past with applications using MS SQL Server and we have a few settings modifications that should eliminate this issue for you. If you ever see this again please call in to 877-897-6422 x4 between 7am M-F and 8a-4p Sat and we will get you fixed up! Merry Christmas!
Frequently asked questions about ScrapRight
How is ScrapRight rated?
ScrapRight has a 4.7 star rating with 159 reviews.
When is ScrapRight open?
ScrapRight is closed now. It will open at 7:00 a.m.