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ScrapRight
- Software company
- Chambersburg, PA
About this business
Location details
413 Phoenix Dr, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
For the most part, scrap rite is an excellent software that allows our business to flow smoothly Pros: I like how scrap rite allows you to access each customer's record quick and efficiently, allows us to print and download report history, and captures pictures of the material and person selling it. Cons: What I like least about scrap rite is the photo I.D. scanner, and how it won't work at all sometimes or won't grab the information correctly. Severely slows down our quick process here at times.
Business response:
Good morning Natalie! Thank you for your review of ScrapRight, it is reviews like this that help us to be a better company. Quick question, have you seen the HelpDesk FAQ regarding your DL Scanner? Do you use those steps when facing an issue? We often recommend to users with certain computer types to start the day with these steps. You can go to the Dashboard in your software, then on the left hand side go to the HelpDesk, then underneath the header is FAQ and you will see the article Troubleshooting your Comboscan Driver's ... read more
Good for compliance Pros: Keeps us compliant with state scrap purchasing laws requiring photos of material and seller, scanned drivers licenses, etc. Cons: Supplier does not communicate well regarding requested changes or modifications of software. For example, we requested a "list all" button for a part of the program. We were told that it was a good idea and that the change would be made. But, after a while, we gave up waiting. Overall: Compliance with state scrap purchasing laws. Photo record of scrap purchases
Business response:
Kevin, Thank you for taking my call and allowing us to help you with the issues you are experiencing! I am confident that we will clear all of these for you with a little working together! Please never hesitate to call or email me direct! Shon Duty
Overall Scrap Right has very good functionality and is very simple to navigate Pros: The functionality of navigating is very user friendly simple to understand and everything is very accessible and requires some user specific training that can vary depending on technological aptitude Cons: Reconciliation reports are a little complicated to open and close and does not keep up with all daily calculations
Business response:
Reggie, Thank you for taking time to provide us with much needed honest feedback! We really appreciate it! I know you are a pretty new user to ScrapRight, I recently asked Alisa to purchase you some additional training. You have a lot of software that your not using and only because you don't know it is there. And, most of these issues you are seeing would easily be resolved with some fine tune training! Please afford us the opportunity and follow up with Alisa about getting you trained! Thanks!
Few bugs for a new system, over all faster and keeps you compliant. Pros: Once a customers info is put in, its easy to find and fast getting them in and out. The pictures of the customers and commodities make it easy to see what was bought and who from. Cons: Still a few bugs to work out and you must have fast internet for the system to work properly. Sometimes you have to double check the customer is getting everything they brought in and make sure it not on someone else's ticket. Overall: Makes sure you are legal and compl... read more
Business response:
Hey Justin The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys up... read more
A software program that could go from good to great with some simple tweaks Pros: It has made working at the scrap yard much easier. We have simplified many processes and no longer have to use physical tickets when dealing with customers so this can make things much faster - when the system is working properly. Cons: There are small issues that need to be tweaked, the system often has issues that are frustrating and end up costing time. Simple issues such as failure to add tax and overlapping lines on invoices took over a mo... read more
Business response:
Good afternoon, I don't have your contact info so I cannot reply directly back to you. But, I do think, in most cases we see a little extra training to round out the rough edges helps someone who just doesn't know what they don't know. I certainly have found myself in this situation many times. Please call us after the holidays and allow us to answer some questions and provide some minor training tweaks to help you get the most out of ScrapRight Software! Thanks for taking time to review us! After the training maybe you will... read more
QUICK RESPONSE FOR SUPPORT Pros: IT IS VERY EASY TO LEARN TO USE AND IM NOT GOOD ON COMPUTERS.I LIKE THE FACT THAT WE HAVE PHONE SUPPORT WHEN NEEDED.
Business response:
Jennifer, We are so glad to have your review listed here! Thank you for filling it out! Merry Christmas!
We moved to from another software company. What a difference. No learning curve at all Pros: Ease of use, price and customer support. Very user friendly. Suggestions for changes are take very seriously and upgrades are done swiftly. This company truly cares about both the industry and its customers.
Business response:
Pam! You are awesome! Thank you for the review and Merry Christmas! Also, I still want to help your nephew out, have him call me! Hope to see you soon!
Easy to use and navigate. Great tech support. Pros: How programed it is for the scrap industry. Not much has been left out. The material list is extensive, I am never looking for something that is not there. Cons: The signature pad and finger print scanner have always had issues through out the years. We have replaced them a couple times and still have occasional problems. Overall: Accurate inventory keeping, helpful in keeping track of outstanding balances, no need to keep physical copies of customer tickets.
Business response:
Matthew, we really appreciate the 4/5 review! Means the world to us! And, yes we hate that signature pad as well!!! LOL - but good news is headed your way, do you have an ipad or ipad mini, if not pick one up for about $100 this now just became the best signature pad in the world when used with ScrapRight! Call me to discuss or just to get setup! 877-897-6422
Overall, it does the job. It does "glitch" once in a while, but refreshing usually fixes it, Pros: We only use Scrapright to generate outbound loads. It's good to get the BOL, Packing List, and photo of the pallet all at once. The photos have saved us on a few pallets. Cons: I would like the software to be able to include the prices of the individual pallets we send out. It seems like we should be able to put our material prices/lb. into the system and have the value calculated by the weight of the material, and be able to p... read more
Business response:
Hey Scot I saw your review on Capterra, thank you for taking time to provide us with valuable feedback! Yes your software does all of the things that you want / need it to do! Please get with us after the holidays and allow us to show you want you need to know to use it to its fullest extent!
Frequently asked questions about ScrapRight
How is ScrapRight rated?
ScrapRight has a 4.6 star rating with 193 reviews.
When is ScrapRight open?
ScrapRight is closed now. It will open at 7:00 a.m.