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ScrapRight
- Software company
- Chambersburg, PA
About this business
ScrapRight is Recycling Software Done Right. Having served hundreds of Recycling Centers and Scrap Yards in multiple countries to get into compliance and run their businesses more easily and efficiently, our team has carefully crafted the best recycling software program the scrap industry has ever seen. Ticketing, compliance, inventory and shipping are made easy with ScrapRight. With over 750 successful software installations, thousands of users, and millions of tickets processed, ScrapRight has rapidly become the #1 easie... read more
Location details
413 Phoenix Dr, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Very user friendly. Training buyers is so simple and easy. Pros: Having the ability to see on the camera exactly what I'm buying before actually paying out the ticket. Knowing the weights are being accurately entered by the scale interface gives me peace of mind even when I am not on site. The time saved to automatically upload information to the RAPID program is invaluable. Whenever we have any issue with the system the support we get and the patience they have helping us to get back to business gives us much comfort. Could... read more
Business response:
Lee, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!
THE SUPPORT GROUP IS WONDERFUL ,THEY CAN FIX JUST ANYTHING YOU NEED FIXED Pros: WELL IM COMPUTER DUMMY AND THIS IS SO EASY TO USE ! MY ELEVEN TEAR OLD HAS RAN THE REGISTER AND CUSTOMERS WOULD SAY YOU CAN DO THAT WOW! THATS HOW EASY IT IS TO USE . I WOULD'NT USE ANYTHING ELSE . AND THE ATM SAVES ON THEFT !!! Overall: CUTS DOWN ON THEFT
Business response:
Lawanda, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!
Scrapright has been well worth the investment for my business on a daily basis. Pros: Interface is great for processing customer tickets and it's real easy for my employees to learn how to use. Also , I didnt realize at first how much information you can pull out from running all the various reports on the inventory end, being able to track how much copper, brass and wire I sold at the end of each month or quarterly is awesome. Cons: There are only some real minor tweaks that I would like to see that would be specific to my ... read more
Business response:
Eric, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!
System is very reliable and when issues come up tech support is awesome, patient and understanding. Pros: Compliance and accuracy are key factors to operate successfully in the scrap indusrty ScrapRight ensures both. Priceless Cons: Cameras can be fickle needing cables to be moved and restarting but that may be our environment being outdoors
Business response:
Dan, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! If we can help with the cameras please let us know!
For the most part, scrap rite is an excellent software that allows our business to flow smoothly Pros: I like how scrap rite allows you to access each customer's record quick and efficiently, allows us to print and download report history, and captures pictures of the material and person selling it. Cons: What I like least about scrap rite is the photo I.D. scanner, and how it won't work at all sometimes or won't grab the information correctly. Severely slows down our quick process here at times.
Business response:
Good morning Natalie! Thank you for your review of ScrapRight, it is reviews like this that help us to be a better company. Quick question, have you seen the HelpDesk FAQ regarding your DL Scanner? Do you use those steps when facing an issue? We often recommend to users with certain computer types to start the day with these steps. You can go to the Dashboard in your software, then on the left hand side go to the HelpDesk, then underneath the header is FAQ and you will see the article Troubleshooting your Comboscan Driver's ... read more
Good for compliance Pros: Keeps us compliant with state scrap purchasing laws requiring photos of material and seller, scanned drivers licenses, etc. Cons: Supplier does not communicate well regarding requested changes or modifications of software. For example, we requested a "list all" button for a part of the program. We were told that it was a good idea and that the change would be made. But, after a while, we gave up waiting. Overall: Compliance with state scrap purchasing laws. Photo record of scrap purchases
Business response:
Kevin, Thank you for taking my call and allowing us to help you with the issues you are experiencing! I am confident that we will clear all of these for you with a little working together! Please never hesitate to call or email me direct! Shon Duty
Overall Scrap Right has very good functionality and is very simple to navigate Pros: The functionality of navigating is very user friendly simple to understand and everything is very accessible and requires some user specific training that can vary depending on technological aptitude Cons: Reconciliation reports are a little complicated to open and close and does not keep up with all daily calculations
Business response:
Reggie, Thank you for taking time to provide us with much needed honest feedback! We really appreciate it! I know you are a pretty new user to ScrapRight, I recently asked Alisa to purchase you some additional training. You have a lot of software that your not using and only because you don't know it is there. And, most of these issues you are seeing would easily be resolved with some fine tune training! Please afford us the opportunity and follow up with Alisa about getting you trained! Thanks!
Few bugs for a new system, over all faster and keeps you compliant. Pros: Once a customers info is put in, its easy to find and fast getting them in and out. The pictures of the customers and commodities make it easy to see what was bought and who from. Cons: Still a few bugs to work out and you must have fast internet for the system to work properly. Sometimes you have to double check the customer is getting everything they brought in and make sure it not on someone else's ticket. Overall: Makes sure you are legal and compl... read more
Business response:
Hey Justin The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys up... read more
A software program that could go from good to great with some simple tweaks Pros: It has made working at the scrap yard much easier. We have simplified many processes and no longer have to use physical tickets when dealing with customers so this can make things much faster - when the system is working properly. Cons: There are small issues that need to be tweaked, the system often has issues that are frustrating and end up costing time. Simple issues such as failure to add tax and overlapping lines on invoices took over a mo... read more
Business response:
Good afternoon, I don't have your contact info so I cannot reply directly back to you. But, I do think, in most cases we see a little extra training to round out the rough edges helps someone who just doesn't know what they don't know. I certainly have found myself in this situation many times. Please call us after the holidays and allow us to answer some questions and provide some minor training tweaks to help you get the most out of ScrapRight Software! Thanks for taking time to review us! After the training maybe you will... read more
Frequently asked questions about ScrapRight
How is ScrapRight rated?
ScrapRight has a 4.7 star rating with 159 reviews.
When is ScrapRight open?
ScrapRight is open now. It will close at 7:00 p.m.