SecurCare Self Storage

Serene c 

on BBB

3 years ago

I rent a space at the ***** St in *******, and I have called several times to there office and had to leave messages because ***** answers the phone I then called the customer care # and I had to explain to them that I was going to be late on paying August rent etc. I then received bills from them stating I have pay $ ****** by the 2nd of September if not I was loose my rights or it will be on line on it I had a non profit agency help me pay the September rent because I am homeless, and ill and my ssi was denied and now I am... read more

Matthew D. 

on BBB

3 years ago

Same as all the other comments here. Very unethical business practices. Checked in to my unit in 2019 at $148 a month at ************************************************************************************. The price increased over 25% for a 140% increase in total. Price is now $354 for a 10x15. Calling to negotiate a price reduction will only result in a temporary reprieve as the increases will come eventually anyway. Do they increase the price forever with no end? It seems that way! Its a game of cry uncle. You either keep... read more

Billy P 

on BBB

3 years ago

Terrible business practice. Increased rent from 156 to 196 without telling me. Short with you. And dont actually have a real conversation with you. 

Rod L 

on BBB

3 years ago

I've had my unit for six months now and have been on auto-pay since opening the account. Today I found my rate had gone up, from $267 mo. to $333, almost 25%! When I called to ask if I had been over-charged, I was informed that (naturally) it's in the contract that PS has the right to increase their rates at their discretion. While I'm not arguing a rate increase (I would have expected and can accept a 5%-10% increase), I take extreme exception to the amount! That's GOUGING for the sake of simply being able to, knowing the t... read more

Angela M 

on BBB

3 years ago

The Public storage unit on university in ****** ** not only gave out my private information **** (property management) printed out a paper of all my account information, payment history ( when my auto payment was turned off), lied about my accounts not being paid, and told someone what was in my unit. I sat on the phone for 40 mins to file a complaint only to have a notice of claim to sell my unit when the bill was completely paid ( retaliation) I called the 800 number they apologized and said they don't know why it was a no... read more

Gerry M 

on BBB

3 years ago

Public storage is a misleading business and they are very messy with their paperwork and they are not honest honest business people and seek to hurt the public that really do need help 

Alper S 

on BBB

3 years ago

Public Storage has very poor business practices! They hide behind their contracts/disclosures. They only care about their money. I had contacted 20 different storage facilities for the best price and they were at the time. Unfortunately they decided to raise the cost and it hasn't even been a year yet. They would rather make an extra $65 from me one time and lose me as a long term customer instead of working with me. I tried working with the team onsite and customer service. They don't do what they say! Buyer Beware! 

Barbara O 

on BBB

3 years ago

The absolute worst storage company in business. I spent 5 years with Cube ***** never had a problem. I wanted a storage facility closer to my residence. Ive been with Public Storage less than a year and have been constantly harassed. Rented two small units put them both on the same automatic payment system three months in, they changed their billing system. They asked that I turn off auto pay and then turn it back on. It worked for one unit but not the other. I endured 4 months of grief trying to straighten it out, with cons... read more

Brittain P 

on BBB

3 years ago

ABSOLUTE CROOKS. Lets not mention their payment system ONLY takes cards period so if you dont have a card you cannot pay over the phone, or online, you need a check or money order to location. OR late fees. WHAT KIND OF COMPANY wont even give you a week before they charged you a late fee. And if God forbid you hit hard times and miss a month. You are threatened with auctions and liens. OHHHH and they cut your lock without notification. Dont be 2 months late you may never see your (things important enough to pay someone to ke... read more