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SecurCare Self Storage

2.2

About this business

Location details

6501 Hillsborough St, Raleigh, NC, 27606, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
2.2844 reviews
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John F's profile image
John F 
2 years ago

Public Storage is a big operation nationwide with over ***** facilities. Founder ************************** didn't get to be a billionaire by giving renters a break. The corporate model is a low introductory rental, with hidden fees and charges. The rates are increased roughly every 3 months. The company provides little advance notice and makes steady adjustments like their renters were frogs in a pan of water. They continue to crank up the heat until renters are forced to move. I was told rent increases would be rare and th... read more

Amanda F's profile image
Amanda F 
2 years ago

Absolutely terrible! If I could give negative I would. We rented a unit online, scheduled to move in on 10/20. Due to unexpected delays, we could not be there until 10/22. Upon arrival we discovered that the unit did not exist. **************** was terrible and our unit has still to be found. We were not the only people there on that day having this problem. They still have not found our unit, but will not let us cancel it or refund our money. Complete scam, do not trust them. They need there business license revoked and a l... read more

Pamela M's profile image
Pamela M 
2 years ago

It takes a lot for me to give a company a bad review. That being said, this place is TERRIBLE! I used them because it was the cheapest I could find near me. To start with, they **** the prices up after a while, so its not really less. But more importantly, they have a HUGE rodent issue. They have industrial bait stations all around, but it doesnt stop the rodents from ruining your belongings! My 2 year old washer and dryer were ruined, along with some cheaper items. I made an insurance claim 3 months ago, and they still have... read more

Jonathan N's profile image
Jonathan N 
2 years ago

My life power's been off for over 2 months I've asked over four times I've chatted with somebody five times and every time I'm at storage I get harassed 

Pam M's profile image
Pam M 
2 years ago

t get on my unit this has to be illegal! I'm sitting here in the parking lot at the public storage off of Page and I'm stuck the property manager was supposed to contact me within 72 hours to get my lock put back on it but she never did she was suppose to meet me here tonight after 6 whenever she got back from the st.*** store and its 7:30 I have called several times and nothing?! What kind of a company is this they fully admitted they had no right to lock us out. People run from this place go anywhere but don't come here! 

John M's profile image
John M 
2 years ago

I canceled and moved out but they charged me again anyway.Told me I would get a check in **** days.I waited over 2 weeks and still no check.Called again. Was told it would take six weeks.They have no problem CHARGING my credit card on time. 

Sheila P's profile image
Sheila P 
2 years ago

Be careful ************. Go somewhere else. They will steal your money. We reserved a unit on 9/29 and paid for a full month in advance. We had a family emergency come up and left town. We found out 2 days later on 10/1 that they cancelled our unit with no notice. They kept our full month payment. I also paid extra for one of their locks to be provided for the unit, but they stated the reason they terminated 2 days after our rental started is because no lock was installed on the unit. Not sure what I paid extra for thenJust ... read more

Nikira B's profile image
Nikira B 
2 years ago

Word can't express how disappointed I am with this company. They take advantage of people and I feel we all need together and file a lawsuit against Public Storage. The rent increase the late fee's and lien fee's are just too much. I know it's an attorney out there that can help us bring a case action lawsuit against public storage. 

Maria L's profile image
Maria L 
2 years ago

If I could give it negative stars I WOULD. I rented a unit that I came to find out AFTER I paid, I couldn't open it. I told the lady to have that fixed and please call me back. Never heard back from them. I went back the NEXT day and they didn't know if it had been fixed or not so I simply cancelled my unit. They refused to give me a refund because technically I had the unit for 2 days. One of those no one could even open it and the next day, they couldn't even tell me if it was fixed. I never used the unit and they refused ... read more

Frequently asked questions about SecurCare Self Storage

How is SecurCare Self Storage rated?

SecurCare Self Storage has a 2.2 star rating with 844 reviews. 

When is SecurCare Self Storage open?

SecurCare Self Storage is closed now. It will open tomorrow at 6:00 a.m.