SecurCare Self Storage

Nassareen R 

on BBB

2 years ago

This company sold my life for $190.00 and billed me for the rest of what I owed them to add insult to injury. This should be illegal to do but somehow this corporation has been given license to do just that. I have been a customer of PS for years. Over the last few years, I have had many personal challenges that caused me to be in the rear with the payment of my units. I begged and pleaded with the manager to not sell my stuff and to allow me one week to make payment. He completely ignored my plea and made me feel like I was... read more

Gretchen G 

on BBB

2 years ago

My family rented me a storage unit on 10/29/2021 because I was in the hospital and needed to move out from where I was living. I had a lot of furniture three bedrooms kitchen, a dining room, a living room and ****. the first storage unit that I rented was too small so they gave me the biggest unit they had a 10x30 well the unit itself shouldn't have been rented to anyone because it was faulty. The installation was patchy and poorly done the lights never worked there were holes in the drywall of the unit and they still rented... read more

Mertice P 

on BBB

2 years ago

Ive used Public Storage for years, moved into my unit in May 2023, Ive been late with payments but made payments, I fell on some hard times couldnt pay my rent on the unit, but I stayed in contact with management, if they called I answered or called back, I even left messages to let them know to please hold on I will be making payment before it goes up for auction, management told me that as long as it payed in full it will be taking out of the lien. So I called every week letting them know Im going to pay on my pay day whic... read more

Apryl M 

on BBB

2 years ago

Company is not transparent with customers. Facility has a rodent and reptile infestation which they did not disclose. Management was notified that their rodents damaged my property. Their response was, Did you have insurance? I reached out to corporate in an attempt to resolve this issue and express my concern about the severe damage to my property caused by their facilitys negligence to address a preventable situation. The corporate office was extremely dismissive and unconcerned about a paying customers issue. 

Delia R 

on BBB

2 years ago

Was locked in property injured climbing the fence, no emergency number listed, alarm not connected to the Police, Property manager took it upon herself to vacate my unit with out communicating with me. I didn't request it, she didn't call to verify it. Still charged me 115 rent for the unit. It's now 22 days and I still have not been refunded. Took a month to talk to someone in person. **************** is horrible. Say a manager will call you back. Never happens. District manager is a JOKE! **********************************... read more

Jane O 

on BBB

2 years ago

I rented a unit from public storage ************, ** I have never been late in my payment, always paying two weeks ahead. My unit had a flood and the company treated me like garbage and did not take any action until I filed a company. I lost so much in this process, I had to purchase sterilite containers over $600 worth and to haul the remaining would cost an additional $450 to remove. I refused to do so because the manager tried to blame me for the flood. This company emotional abused me through out trying to blame me for t... read more

Zenia G 

on BBB

3 years ago

I have been renting a unit an had to move back to NY, I needed to put all of my stuff from my 3 bedroom house in storage. I moved in 8/2021 an will visit the unit monthly about 2 -3 times . November of 2022 I went to pick us a few things an noticed rat dropping on the floor an on a white dresser. I immediately contact the office an spoke to the manager ******** she came to see it for herself. She took a few pictures an offered to give me another unit. I was in a rush an told her I will have to come back another day it was to... read more

Paul P 

on BBB

3 years ago

On August 26, while moving items into Public Storage located at ***** FM718, Myself and two other young men were trapped on the elevator for approxmately 45 minutes. The elevator was stuck on the fourth floor. and would not open, we called the fire department and used the emergency phone to contact the elevator company. The fire Department arrived first and could not access the stairwell because, they had no key and the responding property had no key either. Once the elevator technician arrived he was able to open the doors,... read more

Rhonda M 

on BBB

3 years ago

Do not rent from the storage facility. Once they get your money, they will not help you with anything. Their units do not have lighting. The doors will not open and shut. The rubber on the bottom of the doors are missing and rodents get inside and chew your property. When you try to talk to someone, they do not return your calls. When appointments are made with property managers, they do not show up.