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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Unfortunately they have become a bunch of shysters. I not longer trust this place to take good care of my car. Once Serramonte Ford was sold to Berkshire Hathaway Automotive their customer service changed.
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any concerns further.
When its being serviced and have questions they dont answer the phone and when texting they say someone will contact you yet no reply for days. They supposedly fix an issue yet its still not working and when trying to get the issue addressed no one contacts you back. Their communication is horrible!!!!
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any questions/concerns further.
Terrible service to fix issue that was repaired previously by them, didn't fix other issues with the vehicle that I brought up
Business response:
We're a bit confused and we want to speak with you to discuss this further. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
Day after I had my service done, I used the windshield washer and it said low fluid. So I guess THAT wasn't checked when it was being serviced. Makes me wonder what else wasn't checked but said it was on the multi-point inspection that was "done."
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
I waited 21/2months for my car... Ford finally agreed to replace my engine at no cost due to warranty on previous engine.. They were very unprofessional about the entire ordeal...I actually had to buy another car so I could work! They DO NOT treat customers or their concerns with ANY care or personal concerns whatsoever! My car just broke down on the freeway after having it for 2 days!!! Am very upset and looking into legalities regarding Ford's horrible work ethic
Business response:
We're disappointed to hear this regarding a recall on your vehicle. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any concerns further.
Lack of communication, took to long, just a horrible experience. Maybe next time I'll have a better experience with this shop.
Business response:
We're disappointed to hear you feel there was miscommunication with our team during your appointment. We do appreciate your patience as we have had higher than normal traffic which can extend any wait times. We're glad we were able to take care of your warranty work on your vehicle. Should you have further questions, at your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Safety inspection did not give brake and tire measurements that were on previous checkups.
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss your appointment details further.
They weren't able to find the problem in the car regarding the frequent issue of unable to start even after several jumpstart. There are times the car will suddenly die and won't start even though we already replaced the battery and alternator of the car.
Business response:
We're disappointed to hear we weren't able to replicate the issue related to your vehicle. We would be happy to speak with you about our findings and answer any related questions. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Reliable service but left the car less clean than it came in. Not a big D but would be a nice after paying a premium for repairs.
Business response:
We're disappointed to hear you weren't satisfied with your visit. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss your situation further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.