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Serramonte Ford

4.4

About this business

Location details

999 Serramonte Blvd., Colma, CA, 94014, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.45,304 reviews
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2024 FORD MUSTANG Owner's profile image
2024 FORD MUSTANG Owner 
a year ago

I had a really good experience with representative. He was super friendly and guided me and updated me through out this service process. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2016 FORD ESCAPE SE Owner's profile image
2016 FORD ESCAPE SE Owner 
a year ago

Again, my experience exceeded expectations. Everything went smoothly. Since I was having a full brake job done (a long with the service), it took a while, and so I accepted the offer of a ride home, and then my car was delivered (clean) to my house in the afternoon. Very convenient! Serramonte Ford is my go-to car service, and Carlos Alcala is my go-to rep. He is reliable and presents things in a factual way, so I don't have that "Oh, No!" feeling. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2018 FORD EXPLORER XLT Owner's profile image
2018 FORD EXPLORER XLT Owner 
a year ago

Excellent,coutesy, and on time service. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2022 FORD MAVERICK XL/XLT/LARIAT Owner's profile image
2022 FORD MAVERICK XL/XLT/LARIAT Owner 
a year ago

They fixed my truck super fast thanks!! 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2021 FORD MUSTANG MACH-E GT Owner's profile image
2021 FORD MUSTANG MACH-E GT Owner 
a year ago

My Mustang Mach-E was in need of a minor recall and the Staff of Serramonte Ford were perfect in resolving the issues in a timely matter. Excellent service. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2008 FORD ESCAPE HEV Owner's profile image
2008 FORD ESCAPE HEV Owner 
a year ago

I really appreciate the thoughtful work of my service advisor. She is very straightforward and always helpful. If I purchase a vehicle from Serramonte Ford at some point in the future, her work will be one of the main reasons in my decision. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2021 FORD F150 SUPERCREW Shopper's profile image
2021 FORD F150 SUPERCREW Shopper 
a year ago

Fantastic. We'll buy our next car from Serramonte Ford again 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2015 FORD FOCUS SE Owner's profile image
2015 FORD FOCUS SE Owner 
a year ago

Outstanding support and service! 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2023 FORD F150 LIGHTNING PRO/LIGHTN Owner's profile image
2023 FORD F150 LIGHTNING PRO/LIGHTN Owner 
a year ago

Service doesn't answer the phone most of the time 

Business response:

We appreciate your patience as our Service Department is experiencing increased traffic due to seasonality elements. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further. 

Frequently asked questions about Serramonte Ford

How is Serramonte Ford rated?

Serramonte Ford has a 4.4 star rating with 5,304 reviews. 

When is Serramonte Ford open?

Serramonte Ford is closed now. It will open at 7:00 a.m.