Serramonte Ford Service

Joy Y. 

on Yelp

2 years ago

Their service part is really slow，even you already had an appointment, they don't care, what they can do is to delay and put off your appointment until they like to help you. i would rather I have not bought their warranty and go somewhere else to fix my car,feel sad 

Dan S. 

on Yelp

2 years ago

This review is for the maintenance/repair shop (as opposed to the dealer side of the business). Overall, this is the type of place that makes you want to find your own mechanic for both regular maintenance and irregular asks (like installing mods), even if you originally thought you'd just go to the people you bought your car from. The staff doesn't seem particularly resourceful, knowledgeable, or passionate about their cars. Could I get the fake engine noise removed from my Ecoboost? They didn't know and weren't going to ... read more

Rodrigo U. 

on Yelp

2 years ago

Very bad attendance. My car is in Serramont Ford and they can't fix it because they don't have a good relationship with FORD. 

Seth N. 

on Yelp

3 years ago

I purchased my car here originally, and I have had most of my service appointments done here, but I may not be returning after today. I made an appointment online like I always have, and I indicated that I wanted to wait at the dealership. In the past, this normally took ~1hr for a basic oil change and service. Also, the website indicated that a basic 40,000-mile service would run me $249. Today, I arrived at 8:50 am for a 9 am appointment, and was told by Jared that the soonest they could have it for me would be 2-3 PM th... read more

Jake O. 

on Yelp

3 years ago

I would even put 0 stars if possible, my experience here is so horrible. I was promised parts to be expedited and will arrive in 2 days, they still have not updated or anything. Customer Service is very poor, service advisor does not reply to emails, return calls, etc. I will never come here again and recommend other to choose another dealer. 

Jacob R. 

on Yelp

3 years ago

My appointment meant nothing since i ended up waiting in line behind everyone who got there earlier. Went in for an oil change and to check the OBD code (didn't end up checking code since that alone would cost $250!?!). Spent 2 hours waiting and they didn't even bother doing the run of the mill services that any quick lube service would do. At the end of the service they just handed me a packet of papers instead of explaining what they observed in the general inspection. I had to read the packet just to find out they didn't ... read more

Al G. 

on Yelp

3 years ago

We've bought 3 cars here so you'd think they would take care of their repeat customers. We took our Explorer in on a SCHEDULED appointment. Upon arrival they couldn't find our appt. They took the car. There were a number of recalls outstanding so I told them to take care of those and fix anything they found wrong with it. Specifically I said there was a strong exhaust smell present in the pax cabin that needed to be addressed and fixed. I called a number of times over the next 3 days to find out the status. No calls were eve... read more

Liz F. 

on Yelp

3 years ago

Furthermore.. The touch screen on the dash no longer works - The climate controls are broken - The rattling in the engine is still there - The back up camera stays on when the vehicle is in park (photo attached). Additionally, there is now trouble with the transmission and the vehicle jerks as though it is pulling a trailer when it reaches a complete stop. Further, you did not have the break pads for this vehicle, so it needs to go back into some shop for those. The sunroof was opened (after being told NOT to open as it does... read more

Endah H. 

on Yelp

3 years ago

Made appointment for service, they canceled due to no power. Made another appoinment, dropped it off for 3 day in the shop and still no one work on it. Picked up the truck on the 4th day being there. And made another appointment, and dropped it off last Monday 11/15/21, check on it today and still no one working on it. What is wrong with you ford people. This is our first time having Ford, we bought brand new 2017 Ford Platinum in 2017. After the warranty done, no one Ford people care. Unhappy customer