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Sheridan Nissan
- New Castle, DE
About this business
Location details
114 S Dupont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We needed a new vehicle right away. Mike Bellina was very professional and helpful. This is the 2nd car purchased with Sheridan Nissan. Lisa M.
I can't say enough great things about this dealership, especially Tom Sui and the manager, Tom Bore. I had some problems with my purchase and they went completely out of their way to help rectify the situation. Had the best price around and definitly the best service. Thank you!
MICHELLE LEACH IS TERRIBLE 😞 CUSTOMER SERVICE . I HOPE I NEVER HAVE TO DEAL WITH HER AGAIN NASTY ATTITUDE AND BODY ODOR
I was sold a third party warranty which I wasn’t informed of at the time as I thought it was through Nissan. When I needed to utilize the warranty for repairs, they refused to honor it & I was forced to pay out of pocket because they couldn’t get the warranty company to reimburse me. I was then given a prorated amount of my warranty back but I would have preferred to have the piece of mind of my warranty that I thought I purchased. I was treated rudely & they refused to discuss the matter. Very bad customer service.
Business response:
David, We are sorry with your frustrations with the VSC. We appreciate that you felt your problem should be covered, but the company did not cover your issue. Additionally, and cancelled VSC is based on a pro rated amount due to time and mileage. These are not exclusive policies of Sheridan or CNA, they are across the industry. Just like insurance, you do not get all of your money back if you do not use the policy. If you have any further issues please feel free to reach out. - Chip Sheridan csheridan@sheridanautogroup.com 3... read more
Went multiple times for same issue, say they see no issue and can’t fix it. No stars
Embarrassed. I have bought 3 cars from Sheridan Nissan over the last 15 years. I brought a friend to Sheridan Nissan. He spoke with a Pedro. He wants to buy a luxury suv. Ready to spend the big bucks. However the vehicle shown as a new vehicle was scratched and damaged. The salesman said we can fix it and it will be like new. Ha ha, New is new, not like new. What a play on words. We tried to overlook the horrible cheesy sales talk, but instead of discounting the vehicle we had already reasearched and knew the offer price on ... read more
My 2016 Murano was in for an oil change and tire rotation on 4/19/2023. I did not mention that the right front driver side tire has a slow leak. The oil was (supposedly" changed and tires "rotated" and I was charged for both. I was advised the cabin air filter needed to be changed but was not shown the old filter - I declined the change. To days later when I went into the passenger seat t access the glove compartment and found a plastic strip that looked like a thin compartment cover. Investigating the item I discovered it w... read more
My key was repaired incorrectly. Every time you go there - they find 10000 worth of repair that is needed for your car (and I go on a regular bases). I am waiting for someone to get back to me about the key. When Nissan has a recall - they try to talk you out of performing that service. Maybe Nissan does not pay them enough at the dealership to do the repair. Smh
The used car salesman & the used car manager are 2 of the best I have ever dealt with. Service department is by far the worst I have ever dealt with. They continue to charge for them to look for problems with your car or truck but Never fix the issue. Customer loyalty and customer service doesn't mean a dang thing to them !!
Frequently asked questions about Sheridan Nissan
How is Sheridan Nissan rated?
Sheridan Nissan has a 4.6 star rating with 4,319 reviews.
When is Sheridan Nissan open?
Sheridan Nissan is closed now. It will open tomorrow at 9:00 a.m.