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Sherwood Nissan
- Automotive
- Sherwood Park, AB
About this business
Location details
10 Broadway BLVD, Sherwood Park, AB, T8H 2A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I booked online for routine service and 3 options appeared -oil change, -tire rotation and -brake fluid service. I knew I needed oil change and did not need tire rotation and mentioned this at drop off. I got a text that my vehicle was ready and went to pick it up. I asked about the multi point inspection as there is normally a detailed page attached to invoice and the young man looks on computer but cannot find details. He says Nick will email. The email has a list of 7 items listed under “requires immediate attention”, an... read more
Business response:
Thank you for sharing your concerns. Please feel free to reach out to us at (780) 449-5775 to discuss further. Best Regards Andrew Quinones General Manager Sherwood Nissan
After this experience-we will probably not ever buy a vehicle from there again.
Business response:
Hi Jacquelin, Thank you for the feedback. I tried calling you but had no luck reaching you. Can you call me at 780-449-5775, I would love to talk to you and come up with a solution. Best Regards Andrew Quinones General Manager Sherwood Nissan
I just don't believe the claim about my climate control. My daughter has a Nissan different lesser model and it does not have the same issue. I suspect that it is a costly repair and that Nissan just doesn't want to fix it. After this I am going to be looking at different car companies for my next vehicle next year.
Business response:
Hi Amy, I am sorry to hear about your climate control problems. I tried giving you a call but had no luck reaching you. I would to chat and see if it's something I can help with. Please give me a call at 780-449-5775. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
Traded a piece of…,rogue after 5 months and lost a pile of money. After having it in to be worked on several times and being told the issues were resolved, I still had issues with it. Who the hell makes and distributes vehicles without having parts for it. Worst experience I’ve ever had with a vehicle. Maybe more research needs to be done so your mechanics can actually fix shit!!! I’ll never buy another Nissan and will recommend that nobody I know ever does either! GARBAGE!!!
Business response:
We apologize for the negative experience you had with our service. Please contact us at (780) 449-5775 so we can discuss this matter further and try to find a resolution. Thank you. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
Arrived on time for my scheduled appointment, staff tried to outright lie to me about the time I booked. I have texts stating it was for 10 am (I also called to confirm it was that time prior to the date). Staff tried to lie and say my appointment was for 11am. Then they took OVER AND HOUR for an OIL CHANGE. Should take 20 mins to do that. And the final straw was when I got the bill and once again, the staff lied, as I was told when I called to book the appointment it would be $100 as that's the "standard rate". The staff tr... read more
Business response:
Hi Larissa, thank you for bringing this to my attention. I tried giving you a call but had no luck reaching you. Are you able to call me back to have a quick conversation about this. Thanks 780-449-5775. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
I went home and read the inspection sheet and was not told about returning for a retorque . As well they mentioned 2 issues regarding my battery charge and the TPMS??? losing program?? None if this was discussed with me.
Business response:
Thank you for bringing this to our attention, Karen. We apologize for any miscommunication regarding the retorque and the issues with your battery charge and TPMS. We strive to provide clear and thorough information to our customers. Please feel free to contact us at (780) 449-5775 so we can address your concerns and ensure your satisfaction. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
I had requested that my tire pressure sensor be fixed. This was missed. I came in for an oil change and asked for the tire pressure so 50 percent of my request were forgotten. Disappointed!
Business response:
We apologize for the oversight regarding your tire pressure sensor. We strive to provide excellent service and will address this issue to ensure it doesn't happen again. If you have any further concerns, please feel free to reach out to us at (780) 449-5775. Thank you for bringing this to our attention. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
It took five days, 13 phone calls and five reports, four of which were improperly completed, to have the proper inspection report sent to me. I also had to contact a separate dealership to confirm Sherwood park Nissan failed in providing a proper inspection report. So disappointing. A unnecessary waste of time AND effort. The customer service I received from this dealership was minimal and questionable at best.
Business response:
Hi Carrie, it was a pleasure talking to you. I had a lot of fun talking to you about your 2009 Maxima. We apologize for the inconvenience and frustration you experienced, Carrie. We appreciate your feedback. If there is anything else we can assist you with, please don't hesitate to reach out to us at (780) 449-5775. Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
I had a 10:30 appointment . Had to leave my truck there because I was told that it would be a few hours before they could look at it. Cost me almost $200, which included $16:90 shop supplies WTF. I didn't have any work completed at this time I feel ripped off and will not be returning.
Business response:
Hi Frank, Thank you for your feedback. I am glad we sorted everything out with you and looking forward to seeing you in the future. Thanks Again Best Regards Andrew Quinones General Sales Manager Sherwood Nissan
Frequently asked questions about Sherwood Nissan
How is Sherwood Nissan rated?
Sherwood Nissan has a 4.7 star rating with 5,669 reviews.
When is Sherwood Nissan open?
Sherwood Nissan is open now. It will close at 9:00 p.m.